Caliber - West Salem
In operation 29 years, 8 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Everything went great with repairs, couldn’t be happier.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent work performed
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very in-tune with what needs to be done. Great communicators. Quality job!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The staff and technicians did an excellent job with customer service and getting our vehicle back in working condition.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
Was a little delayed, but is not the shop fault, because the dealer send that part to be replaced damaged.
Returned Clean
My Experience - 5.0/5.0 -
Work was good great thanks again for everything
Likely to Recommend - 0.5/5.0
Repair Quality - 3.0/5.0 -
I would rank the quality of the paint work at a 8 and the quality control at a 4 for the missing fasteners (5) and the poor quality of one piece of molding used in our repair. The manager blamed the quality of the part on the use of an aftermarket (non OEM) part required by the insurance company while I believe they reused the original damaged part. He did not offer to order another aftermarket molding.
Customer Service - 3.5/5.0 -
Manager was very matter of fact and offered no apologies for the lack of quality control. Everyone else we dealt with was very nice.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Communication was great. No issues.
Customer Service - 5.0/5.0 -
No issues. Dawn was very informative and has excellent customer service skills
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job on truck
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Friendly staff. Informed staff. Explained the process and kept me informed along the way until the repair was complete. Highly recommend Caliber Collision for car repairs.
My Experience - 0.0/5.0 -
I was disappointed at the length of time it took to get all the parts in and installed. Over a month seems excessive when I was initially told @ a week. Other than that I'm very satisfied with the work and the amount of communication I received.
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 4.5/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
I wanted to say thank you for an amazing job that was done on our vehicle. Ryan Estep did an amazing job and we will come definitely come back in the future.
My Experience - 5.0/5.0 -
Repair looks flawless.