Caliber - West Valley City

4.9 (2,823reviews)
96%
4080 West 1820 South,  Salt Lake City,  UT  84104

In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (2,823)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding service quality, excellent communication, and timely repairs. Many highlighted the high-quality workmanship, with vehicles returned looking brand new, including impressive paint matches and thorough detailing. Customers appreciated being kept informed throughout the repair process via texts and calls. Repairs were frequently completed ahead of schedule, which was a recurring positive highlight. A few customers noted minor issues such as incorrect parts installed, missing trim pieces, or limited proactive updates, reflecting areas customers felt could be improved. Overall, the vast majority expressed strong satisfaction, with many stating they would return and recommend the shop to friends and family.
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"... were absolutely amazing! Process was quick, easy and performed far above expectations. Thank you for the smooth transition and I will definitely be using ..." Read more
"... courteous as they repaired my Armada. My Nissan Armada looks exactly like it was when I first purchased my car." Read more
"Great communication, top notch workmanship, OEM parts, and the solid gold warranty. Repair was completed ..." Read more
"... the way. This is the best location, best people, best paint job, better than new." Read more
"We got our vehicle back two weeks earlier than promised!!"
"Absolute wonderful experience given the circumstances. Work was finished early and done professionally. The guys were very responsive and professional. ..." Read more
"Early by 2 weeks"
"... cleaning up some wiring of my aftermarket lights! They fixed the car earlier than they estimated and were super easy to work with. If you are unfortunate enough ..." Read more
"Times got switched,then it went to the next day at noon and that also didnt happen. Was delivered to my home ..." Read more
"... communication process is very well managed with caliber team. They sent me weekly updates, and communicated all the repairs and cosmetic issues for it to be a good process." Read more
"Top tier communication across the board with prompt updates!"
"... thankful for our treatment at Caliber repair. The communication during the process and the repair was great. 10……" Read more
"... communication specifically on a time it would be ready. I had to always call to see the progression on the car." Read more
"Caliber is great at communicating and providing updates!"

Likely to Recommend

Repair Quality

Customer Service

My Experience

Likely to Recommend

Repair Quality

Customer Service

My Experience

Car was in beautiful condition upon pick up. I am really pleased to see how beautiful the work turned out. Thank you Caliber.

Likely to Recommend

I would recommend caliber to everyone

Repair Quality

The car turned out beautiful. Thank you caliber.

Customer Service

Good work

Returned Clean

Likely to Recommend

Repair Quality

They did Fantastic work on my car and provided great customer service!! Thank you Nicki for keeping me informed & taking excellent care of my car‼️

Customer Service

They did Fantastic work on my car and provided great customer service!! Thank you Nicki for keeping me informed & taking excellent care of my car‼️

Returned Clean

My Experience

My Experience

Nikki was well informative kept me up to date on the repairs.

Likely to Recommend

Repair Quality

Great service my vehicle turned out perfect—thanks.

Customer Service

100%

Returned Clean

My Experience

Nikki was on top of the whole process and was great informing me every step of the way to get my truck complete the staff at the west valley location were polite and friendly from the time I walked in and to the point where I picked up my truck they were also helpful with my rental car much so that I left it with them and they would communicate with Enterprise to get my rental returned GREAT JOB CALIBER COLLISION!!! I’ll refer people to you guys or refer you guys to anybody else the world would be a better place if everything ran as smoothly as you all do.

Likely to Recommend

My parents have been coming here for years and I plan to keep bringing business to a company that deserves it

Repair Quality

Everyone at the West Valley location were awesome they kept me informed throughout the whole process of each step and all updates and they got my truck done in a timely manner and it looked excellent they washed and vacuumed the truck before I came to pick it up they went up and beyond to make sure I got 5 star service great job West Valley Caliber crew outstanding job and customer service 💯

Customer Service

Fantastic service exceptional

Returned Clean

My Experience

Mi carro está desprogramado necesito que me llamen por favor

My Experience

Awesome company! The updates they provided made this so much easier.

Likely to Recommend

Repair Quality

I have worked with caliber before and was real happy with the results, so I decided to take my car back. Everything that we talked about that needed to happens done and it looked great. total professionalism from start to finish. Thanks!

Customer Service

Likely to Recommend

Repair Quality

Customer Service

My Experience

Very quick and communicative!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

My Experience

Always very good quality work

My Experience

I have dash lights on that weren't on before it went in there. Some weird car was swervy lines and then the engine light. The car was dead when I picked it up he had to jump it so I went and spent $300 on a battery and I've got these lights on

My Experience

See text message for concerns. Pictures included.

Likely to Recommend

Repair Quality

Major damage was fixed but there is minor damage now to parts that had no damage before the accident.

Customer Service

Returned Clean

My Experience

Casey and team did a great job with the repair and got it done quickly. He even stayed late for us so we could pick it up before our roadtrip.

Likely to Recommend

If the repair was better, I would put my name to it

Repair Quality

Immediately popped off

Customer Service

Casey was amazing. Did everything he said he could do

Returned Clean