Caliber - Willis

4.8 (627reviews)
95%
201 Lincoln Ridge,  Willis,  TX  77378

In operation 29 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (627)

Customers say
Overall Customer Satisfaction
Customers consistently praise Caliber Collision for exceptional service quality, with many highlighting outstanding communication throughout the repair process. The team receives acclaim for timely completion of repairs, often finishing ahead of schedule, and maintaining professional, courteous interactions. Customers appreciate regular text and phone updates, quality workmanship that makes vehicles look brand new, and additional services like vehicle cleaning and detailing. The seamless coordination with insurance companies and rental car services adds significant value. While most experiences are highly positive, some customers noted issues with paint matching, part availability delays, and occasional communication gaps that required follow-up calls.
Select to learn more
"I received text and calls on ever thing that was going on!"
"Never felt the need to call bc I knew I was either gonna get a call or text update"
"could have been in a more timely manner"
"Very little communication. I was lied to about repairs performed."
"I only received updates when I called about the car. When I dropped it off I was told my ..." Read more

Likely to Recommend

Great work and staying in touch

Repair Quality

Customer Service

My Experience

Jason Evans and team did an excellent job of keeping me informed. Jason was pleasant, professional, and nice to work with. The repair looked perfect and as though no damage had ever occurred. If I need a repair again I will take it to this location and will let others know of the great experience I had.

My Experience

I enjoyed getting updated information about the progress and hearing from the repairing team also was impressed with the handling of the concern to insure i was taken care of with transportation while my vehicle was down

Likely to Recommend

Repair Quality

Customer Service

Did not get a call with updates several times from CC when I had requested the update.

Likely to Recommend

Repair Quality

Steering wheel still crooked upon completion. Good customer service after I called for an update.

Customer Service

Likely to Recommend

Repair Quality

Picked up the car and my daughter was heading to Austin and the bottom piece of her car is falling off. It looks like the clips that were put back on were the old ones and had been broken.

Customer Service

No communication through the process as requested.

My Experience

You guys did a great job, I am very impressed with the work and customer service you provide. I will be sure to tell all me friends and family of the great service you guys provide. Thank you for making this a great experience. You guys Rock.

Likely to Recommend

Every one I know

Repair Quality

Great

Customer Service

Awesome service. I want to thank you all. You guys rock

My Experience

Likely to Recommend

Repair Quality

Customer Service

My Experience

Jason was wonderful to work with. I was kept informed and updated every step of the way. I felt like a valued customer. Huge thanks to Jason and your entire team!

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Excellent quality of work. Communication was excellent. Staff was friendly and helpful.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Great work only had to go back to retouch small spot

Customer Service

Very safe

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Completely nice to work with and a great job fast

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Awesome Service

Likely to Recommend

Repair Quality

Customer Service