Caliber - Wilmington De - Germay Dr
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great service, friendly staff
Returned Clean
My Experience - 5.0/5.0 -
Everybody was very friendly and answer any question that I ask with very knowledgeable
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The staff seemed very caring about my personal situation as well as professionaly.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
I love ms.patty she was very nice and communicative about everything with me
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Patty and her team did a great job accommodating all my needs for my vehicle repairs. Great communication and always bringing me up to date on everything that was going on during the repairs of my vehicle.
Customer Service - 5.0/5.0 -
Patty and her team did a great job accommodating all my needs for my vehicle repairs. Great communication and always bringing me up to date on everything that was going on during the repairs of my vehicle.
Returned Clean
My Experience - 5.0/5.0 -
I appreciated the timely and excellent work on my car and the kind courtesy of the Caliber staff.
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Bad overall experience. Office inside is terribly unorganized with boxes scattered everywhere. All other auto shops are spotless while this one looks like a tornado went through it. Originally went in to fix a broken steering column and rear view window after a car break in. Steering column was fixed but a faulty glass was installed. IE: Glass with a scratch. I immediately noticed and reported it. This is a basic QA/QC item for all auto shops. The techs did not do a good job here as the scratches were easily noticeable. I understand that this can be missed, but I’ve never had a situation where faulty or broken parts were ok’d to release to a client. It took 4+ weeks for them to call and replace the left rear glass. Understand that there was a major snow storm, etc but I as the client had to call multiple times to ask about it the part and when to come in. When I dropped and picked up the car there were no apologies or anything like that. Just a very weird experience. There is no pride in their office work environment, client communication, and QA/QC.
Customer Service - 0.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Very professional
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very good work
Customer Service - 5.0/5.0
My Experience - 1.5/5.0
Likely to Recommend - 1.5/5.0
Repair Quality - 2.5/5.0
Customer Service - 1.0/5.0 -
concern about future paint damage or value
My Experience - 0.0/5.0 -
The color of my bumper does not match my car.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
The only dissatisfaction was that the parts that replaced does not match my car. My car is scarlet and the replacement parts is maroon very noticeable.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great work, fast work, and great communication!
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I really appreciate that I was kept informed along the way with the status of the repairs to my car. I completely understand that it took longer than originally anticipated due to the State of Emergency. My thanks for all you did.