Caliber - Wooster - North

4.8 (1,839reviews)
95%
5590 Cleveland Road,  Wooster,  OH  44691

In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (1,839)

My Experience

Doug was terrific. Polite, professional and a great communicator, as he kept me posted all throughout the process as to the status of my car's repair. Great work!

Likely to Recommend

Couldn’t have asked for a better experience. This company is great and I would highly recommend them.

Repair Quality

The work Caliber Collision did on my car was first rate. They did a fabulous job.

Customer Service

From check-in to check out, these guys are a 10 out of 10. Doug was exceptionally knowledgeable, professional, and polite.

Returned Clean

My Experience

My car was finished in the time estimated and the repairs were beautifully done. I was also impressed with how well they communicated with me during the repair process. I was beyond pleased!

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Very nice job

Customer Service

Nice job

Returned Clean

My Experience

Truck was in for minor body work. Finished product was great and team was pleasant to work with

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Returned Clean

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Changed staff between estimate and repair.

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Everyone felt was fantastic

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Repair Quality

Quality work. Took longer than estimated.

Customer Service

My Experience

Caliber Collision have always been professional, courteous and gone the extra mile when doing business with me. I appreciate you guys!

My Experience

They did an absolutely beautiful job!

My Experience

This is the second time I have had my vehicle at this caliber collision and I will always bring it back here if I ever have anything else happen. The team is top notch from communication and expectations of what you get. They even came to me and got a dent out that they didn’t realize was from the accident because it was separate from the rest of the damage. Huge thanks to Doug, Leroy and Brittany for the help!

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Repair Quality

Everyone at Caliber are always accommodating. I have been there several times. No complaints.

Customer Service

Always very very nice.

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Returned Clean

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My Experience

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Returned Clean

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Absolutely! The communication as well as the quality of work AND the way Michael and the team went above and beyond to tell me about other damage they noticed and that they ASKED if they could fix it instead of just fixing it and giving me sticker shock was phenomenal. Not many businesses leave have that kind of integrity and I appreciate it above all else.

Repair Quality

Customer Service

The whole team was so friendly when I dropped my car off! The woman at the desk (I didn’t catch her name I’m sorry!!) was so sweet and answered all my questions, and made sure I understood everything before I signed any of the paperwork! Michael was astounding throughout the whole process as well. I got a call at least once a week with updates on the status of my vehicle, any notices of parts that needed to be ordered, and any timeline changes. Never have I been so informed and kept in the loop and I loved every second of it, even if I didn’t always answer! Not many businesses leave voicemails anymore, and as a busy woman with 2 jobs knowing that I didn’t always have to be present to receive information was very comforting.

Returned Clean

Likely to Recommend

Awesome work

Repair Quality

Awesome job! The back passenger side window crank is off set from other door. Will stop to adjust it.

Customer Service

Awesome job