Caliber - Wylie

4.8 (6,583reviews)
96%
451 S Westgate Way,  Wylie,  TX  75098

In operation 29 years, 12 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (6,583)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, with many highlighting flawless repairs that made their vehicles look brand new. The team received high marks for proactive and transparent communication, including frequent text and phone updates that kept customers informed throughout the repair process. Timeliness was a standout strength, with numerous customers noting their vehicles were completed ahead of the estimated schedule. Staff were widely described as friendly, professional, and courteous. A few customers noted areas for improvement directly from their feedback, including occasional lapses in proactive communication, cleanliness concerns upon vehicle return, and minor quality finishing issues such as mismatched parts or incomplete reassembly. Overall, the vast majority of customers expressed strong satisfaction and a high likelihood to recommend the shop to others.
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"Repairs are excellent and the vehicle looks great!"
"... vehicle was ready sooner than expected. The outcome of the bodywork is flawless, I couldnt be happier." Read more
"... inside of both passenger and driver side windows. The work done was done well, but the cleanliness and lack of checks to ensure safety after the fact ..." Read more
"The color of the fixed bumper doesnt match the rest of the car color and it looks terrible."
"The staff were courteous, however the finishing of the work did not fully meet my expectations. The same issue required multiple visits to resolve, ..." Read more
"Great job and service. Completed ahead of schedule. Very well done. Thx!"
"Truck was promised 47 and delivered 43! This was a big help to me as I have a pt ranch hand ..." Read more
"... on Monday that it would be ready on Friday. They completed it by Thursday! Great job Caliber team!" Read more
"The process took longer than quoted with multiple rescheduled completion dates. But each one was to ensure perfection. ..." Read more
"My car wasn't ready the time I was suppose to pick my car"
"... MY INFINITY! I'm SO HAPPY I BROUGHT IT TO YALL!! You kept me updated throughout the whole process, I highly recommend caliber collision in Wylie, TX" Read more
"... repairs themselves were good. It took a long time, and the communication was very poor. They were not proactive, I had to call multiple times to get status updates. ..." Read more
"Communication was lagging. If I didn't call for update nobody calls"
"So far, so good. No issue discovered. Communication during the process was good."
"... from a repair shop, but the service was outstanding. They communicated every step of the way, the staff was friendly and on freaking time. The ..." Read more

My Experience

Likely to Recommend

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Returned Clean

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Thank you so much for your great job!

Customer Service

My Experience

Paint job was done perfectly

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Will reccomend

Repair Quality

Bringing my wife’s car in Sept for some work

Customer Service

Very good customer service

Returned Clean

My Experience

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Customer Service

My Experience

David and your team are very professional and took care of all mine needs and answered any questions I had. They told me that it would probably be done in a week depending on the parts and when they would come in and it was done on time. I will recommend you company to anyone that was looking for a place to take their vehicle. Thank you, Robert David Hamrick 214-316-0013

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Excellent repair

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Returned Clean

My Experience

The people were terrific. Done three days early. Rodney did a fantastic job. The young lady at the front desk last Monday and Tuesday showed so much personality and professionalism that sold me on your shop. Blessings and happy trails.

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Customer Service

My Experience

Haley was very nice and kept me informed every step of the way. So pleased with the work that was done

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Repair Quality

They did a great job! I would like my deductible back that they made me pay. The accident was not my fault.

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Returned Clean

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I believe anyone would be satisfied with the work!

Repair Quality

I am very satisfied with the service I received. Everyone I met was so friendly. Chris is nice & does great work.

Customer Service

Great service!

My Experience

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My Experience

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Returned Clean

My Experience

I am a repeat Csliber Collision customer, and my extended family is to. Hayley was great at answering my questions, keeping me informed… there were no surprises Well done Caliber Collision

Likely to Recommend

Repair Quality

Customer Service

My Experience

David was great at communicating with me. Had my vehicle ready before the estimated time. Very professional. Great work.

My Experience

A plus on all phases of my repair