Caliber - Yelm
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
I had an outstanding experience with your team. Everyone was extremely friendly and genuinely cared about taking care of me throughout the entire process. I received frequent updates on the status of my vehicle, which gave me so much peace of mind. You even coordinated my rental car and personally drove me to Spanaway to pick it up, that was above and beyond and truly appreciated. My car looks fantastic, and the quality of work exceeded my expectations. The shop was clean, the staff was personable, and the entire process was stress-free. This was a 5-star experience, and I would absolutely recommend you to anyone. Thank you so much!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great expirence!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great repair, my advisor Taylor Nicholson was very personable as well as professional, kept me posted daily and repair was completed a few days ahead of schedule!🤗
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Fast correction, in/out 21 minutes but whose counting?🤣
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Paint and most work was done well. Hood latch was not adjusted correctly and hood was extremely loose and would vibrate violently on freeway. Passenger side rear door had a ding on it with red paint present, not very big but noticeable.Uncertain if this was there before vehicle was checked in. The service advisor working this case had amazing customer service skills. They sent me updates as promised every Tuesday and Thursday and sent additional updates when available. Responded to my requests for additional info promptly and has a very good attitude. Will definitely use this shop again in the future do to how easy and painless she made it.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
The work looks great but I noticed that my drivers side headlight is out and didn’t remember if it was so I need to go make sure it was plugged back in.
Customer Service - 5.0/5.0 -
Great communication
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Outstanding service, outstanding work ethic.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
They kept me updated and got it done quick over a week ahead of the predicted timeline!
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0 -
I was just very appalled by the fact that they had a professional detailer listed in the quote of doing that work. The workmanship of that detail was not good at all and so it almost looks like someone just used Windex and cleaned it up. So that's just really concerning that that quality check was missed and it makes me concerned about other things that could be missed
Repair Quality - 3.0/5.0 -
The actual repairs were great, but the detailing in the front of the cab was horrible. When I picked up my car there was still coffee on the rear view mirror, there was still coffee in the stereo casing I had a hard time turning the air conditioning button cuz it was stuck and there was a film on the windshield inside which made it really hard to drive home and it was just generally the detailing of cleaning the coffee spill throughout the cab was not done well
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Caliber Collision went above and beyond my expectations. I got my truck back a whole week earlier than I was expecting! The work was superb, customer service outstanding! I highly recommend them!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great customer service and willing to work with you beyond what the insurance company was able to.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Customer service=great, work Completed on time. Except 1 missing emblem and a couple trim pieces not lining up 100%. Great otherwise
Customer Service - 5.0/5.0 -
Great customer service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Taylor at Caliber and Zach at Enterprise not only said they will take care of me, they proved it! Insurance battles, competitive estimate, even offered me a ride home when insurance delayed a rental. Zach made sure to get me a comparable truck while mine was being fixed and Taylor kept communicating open at the same time. These two and the teams they work with really do care and it shows.