Caliber - Yelm
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
It was a very easy transaction. From dropping our truck off in the evening over a Holiday weekend to the prompt start with the needed repairs. It was so nice and refreshing to get updates from Scotia. Then when picking up our truck, the front desk was very prompt and efficient. I wish that I could remember the little gals name that came out to our car and asked if we needed anything. Apparently early in the evening a couple of cars had driven by suspiciously slow. And then we came and drove slow through the parking lot and turned around. I appreciate how observant she was and how she cared about the customers vehicles. Also the gentleman that was detailing our truck was running behind. So the gal that greeted us went out to wash our truck. It was a very refreshingly pleasant experience. Thank the Team at Yelm ~ Caliber Collision for us, Lisa and Jeffery Eyer
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Good customer service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
My vehicle claws released to me with all the check engine and dashboard lights coming on. When I called to see if they could fix it, I was told it was “Ok to drive like that,” and that they couldn’t fit me in until the next week. I advised that I didn’t feel it was safe to drive that way, in case it would cause harm to my car. I called the manufacturer and they advised to DO NOT drive my car, so I did not. Caliber would not even offer to pay for a rental for the time I was out of use of my vehicle due to my error. Would not recommend getting your car repaired here and I will NEVER come back!
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
My vehicle was released to me with all the check engine and dashboard lights coming on. When I called to see if they could fix it, I was told it was “Ok to drive like that,” and that they couldn’t fit me in until the next week. I advised that I didn’t feel it was safe to drive that way, in case it would cause harm to my car. I called the manufacturer and they advised to DO NOT drive my car, so I did not. Caliber would not even offer to pay for a rental for the time I was out of use of my vehicle due to their error. Would not recommend getting your car repaired here and I will NEVER come back!
Customer Service - 0.5/5.0 -
I was advised to drive a car that the manufacturer said to not drive. They made an error on my car, and I had to bring it back and they did not even offer to pay for a rental. If they hadn’t made the error in the first place, I would have not had to bring it back a second time.
Likely to Recommend - 5.0/5.0 -
They worked great with my insurance company.
Repair Quality - 5.0/5.0 -
They went above and beyond. Even made sure my front license plate was back in place.
Customer Service - 5.0/5.0 -
They kept in constant contact with appropriate updates.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Scotia was great at communicating any updates or changes that needed to be done to my car. She also was very thorough in explaining the details and options I had when moving forward with my repairs.
My Experience - 0.0/5.0 -
No need for a call. Impressed with everything. Just be sure the vehicle is ready to be picked up when you say is ready. My wife had to wait about an hour after 3:00 when I received a text earlier that day that it would be ready at 3. No big deal. We will still be returning customers I just wanted to make sure you were aware of that little gap in service. Thanks for everything. Chris H
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everyone I dealt with at the McKenna Caliber Collision Center were amazing! Thank you for restoring my car back to like new!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Awesome job!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Easy to work with, Thanks for keeping me well informed on the progress and status of my car every step of the way.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything went flawlessly
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Work looks great.
Customer Service - 5.0/5.0 -
Had no dealings with the shop in McKenna, but Donnie in Lacey was very good to work with.
Returned Clean
My Experience - 5.0/5.0 -
Can’t tell it was ever hit. Thanks
My Experience - 5.0/5.0 -
Constantly kept in contact and updated me when changes occurred to schedule.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They have worked on many of my cars. Always extremely good business.
Customer Service - 5.0/5.0 -
Customer service is the best. I love their approach to tough questions. If they don't know the answer they call someone who may be able to help.