Carolinas Collision Centers of Durham
In operation 13 years, 7 years at this location.
We are a collision center that collectively have been doing business for 40 years. We are one of the collision centers owned and operated by University Ford and University Kia, we have several relationships with many insurance carriers including DRP's, we are I-Car Gold & Platinum certified. We were located in downtown Durham on the property of University Ford & Kia, we are now in our brand new state of the art building located just a short 2.5 miles from the downtown area located at 1413 S. Briggs Ave Durham NC 27703. Our staff is here to help you in the repair process. Feel free to come and visit our facility weather you need us for collision repairs or just for a visit.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Not only was the repair seamless itself, I was treated well the entire time with several updates and the car was returned much cleaner than I left it!
Customer Service - 5.0/5.0 -
The team was kind, knowledgeable, and very communicative. I had a weird ask and they accommodated me seamlessly
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
There was one issue regarding repair. The side panel on passenger side back window came off while driving. Contacted Collision Center
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
Depends on what is told by claims
Repair Quality - 1.5/5.0 -
They blew a gasket. My battery left working. When my car came back my car is dead.
Customer Service - 2.5/5.0 -
Mechanic nice at first then it went sour.
Returned Clean
My Experience - 5.0/5.0 -
Greatly appreciated the proactive communication from Lisa and the coordination with Enterprise. Thanks!
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Completed before estimated date given. Looks brand new
Customer Service - 5.0/5.0 -
Ladies at desk courteous and efficient
My Experience - 5.0/5.0 -
Thank you so much for taking great care of my company car! You all made her look like we never got hit! Courteous and friendly staff from start to finish.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very friendly employees. My car looks great!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Mr.Zac was a professional stand up guy.His group did a outstanding job you would have never known it was in a accident.The looks great.Thank you so much.
Customer Service - 5.0/5.0 -
Great job in communication with status of the job
My Experience - 5.0/5.0 -
I’ve had an outstanding experience with my vehicle repair at Carolinas Collision. The customer service team in the front office were knowledgeable, professional, courteous, and efficient. They were on top of things! Zach was great and put me at ease with the initial review of the estimated repairs. He was knowledgeable, explained the repair process and I feel was an excellent advocate for restore my vehicle. I highly recommend this Carolinas Collision location!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I just got the car back, but from what I have seen, everything looks good. Carolina Collision did a great job!
My Experience - 5.0/5.0 -
Easy, quick, friendly.
Likely to Recommend - 5.0/5.0 -
We used Carolinas Collision when my wife's car had a fender bender last year and already knew the service and workmanship was fantastic. Would definitely recommend.
Repair Quality - 5.0/5.0 -
Excellent service, excellent work, friendly people all around. 10/10!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Zack was very competent, efficient, timely, personal and a good communicator. Heather and her partner up front were also friendly, efficient and helpful.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent timely and quality service from nice folks.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Meet with Mike he guaranteed 100% satisfaction went to work and that they work with State Farm