CARSTAR Ambassador Autoplex (Tidwell)

4.8 (1,392reviews)
93%
159 Tidwell Rd.,  Houston,  TX  77022
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Shop AssistantSparkles

In operation 80 years.

Ambassador Collision is a locally owned and operated I-CAR Gold-rated facility, proudly part of the CARSTAR network. We provide personalized service from our state-of-the-art facility, ensuring top-quality results. Our work is backed by a lifetime nationwide warranty, giving you peace of mind and satisfaction no matter where you are in the country. Additionally, our extensive insurance network offers convenience for all your auto body and mechanical repair needs. Contact us to see if you are eligible for complimentary towing and take advantage of our on-site rental services.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Motorcycle Repair
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • Spanish
  • Arabic
Hours
Sun Closed
Mon 8:00 am - 6:00 pm
Tue 8:00 am - 6:00 pm
Wed 8:00 am - 6:00 pm
Thu 8:00 am - 6:00 pm
Fri 8:00 am - 6:00 pm
Sat 9:00 am - 3:00 pm
* Holiday hours may differ.
I-Car

Reviews (1,392)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding service quality, with repairs frequently described as looking brand new and exceeding expectations. The team received high marks for professionalism, friendliness, and attentiveness from the moment of arrival. Communication was a standout strength, with customers appreciating constant text updates, proactive status notifications, and thorough explanations throughout the repair process. Many vehicles were completed ahead of schedule, which customers found impressive. Cleanliness was also highlighted, with several customers noting their vehicles were returned cleaner than when dropped off. A few customers noted isolated concerns, including parts alignment, ETA consistency, and one experience involving an undrivable vehicle upon return, reflecting areas customers felt could be refined.
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"I had the best experience with this repair shop from start to finish. The staff were incredibly helpful, professional, ..." Read more
"They were very professional & made sure I was well taken care of! What surprised me was how willing the management ..." Read more
"... finish. I never have to stress any part of the process. Work is absolutely amazing quality." Read more
"the repair was absolutely amazing. Looked like new. they gave me my car a complete detail which was more ..." Read more
"... polite and welcomed my input. The quality of work and taking the extra steps in customer and property care was great. Job Well Done, Thank You!!!" Read more
"They finished 3 days ahead of projected completion date."
"Vehicle was ready a week earlier from scheduled date 👍🏽"
"Repairs were completed before promised and I couldn't be happier!"
"... job i will definitely do business with them again. My car was ready a week earlier than expected" Read more
"... completely satisfied with work done and best of all finished three days early.Job well done" Read more
"Communication from day 1-14 was helpful, friendly and professional"
"... the necessary steps to get everything done. They sent constant communication throughout the process and the finished project looked great!" Read more
"Excellent service from start to finish. Kept me up to date throughout the whole process and the team was very professional and thoughtful. ..." Read more
"Excelente comunicación, mensajes constantemente para avisarle cada proceso.."
"Evertything was communicated thru the process and the app kept Me updated on all the steps from start to finish"

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Returned Clean

My Experience

My Experience

My Experience

Everyone was nice and professional. We had updates of our vehicle daily and they let us know how the work was going.

My Experience

Everyone I met was very friendly and my repair looks perfect. And I really appreciated the text message communications to keep me informed along the way.

My Experience

Very thorough and completed in a timely manner I very satisfied

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Returned Clean

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I love using Ambassador Collision, they do quality work and provide excellent customer service! I trust them and they keep you informed of the repair process.

Customer Service

I love using ambassador collision. They provide quality work and excellent customer service. I trust them and they keep you posted on repair process.

Returned Clean

My Experience

My Experience

Todo estuvo muy Vien

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Thank you for repairing my car

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My Experience

It was GREAT. Looks like new

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Hicieron muy buen trabajo en los reparos de mi troca, el shop es muy amable y Corina me ayudó bastante con lo de mi troca.

Customer Service

Returned Clean

My Experience

Im absolutely satisfied with the team! The first time I needed yall, I worked with Moe and Ms. Corina. That level of communication and understanding has been unmatched. Noone wants to be in an accident. But when i am even in different states I can confidentiality trust my vehicle is in good hands. 2 of my kids accidents were in Louisiana and we brought vehicle back here for repairs. The work is 2nd to none. I appreciate all yall do and will be a continued customer.

My Experience

Evertything was communicated thru the process and the app kept Me updated on all the steps from start to finish

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Excellent service

Customer Service

Returned Clean

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Returned Clean

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