CARSTAR Arnold

4.9 (4,706reviews)
98%
2007 Sierra Parkway,  Arnold,  MO  63010
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CARSTAR Arnold Auto Body Repair Experts deals with auto body accidents every day, so we'll walk you through the entire repair process. We welcome your questions or concerns and want you to fully understand the process, we will keep you informed during the repairs and we guarantee our top quality work with a Lifetime Nationwide Warranty. We are proud to be a I-CAR Gold Class Certified repair facility. https://www.goldclass.com/locator/ to See Inside CARSTAR Arnold and take a virtual tour of our facility copy this link into your browser: https://goo.gl/WtfcHV

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car
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Email

Reviews (4,706)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its exceptional service quality, outstanding communication, and timely repairs. Many highlight the high-caliber repair work, noting vehicles returned looking brand new, with several mentioning complimentary interior and exterior cleaning as a pleasant bonus. Communication is a standout strength, with customers appreciating regular text and phone updates throughout the repair process. Numerous reviewers note repairs completed ahead of schedule, reflecting the team's efficiency. Customers frequently mention feeling respected, well-informed, and genuinely cared for. The welcoming and professional atmosphere has earned strong loyalty, with many returning customers and enthusiastic recommendations to friends and family. A small number of customers noted areas for improvement directly from their experience, including occasional delays in status updates, parts-related delays, and isolated concerns about repair completeness upon pickup.
AI-Generated from reviews written in the last 12 months
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"... process with Carstar was great! Our car was rearended. Carstar restored it perfectly. They even vacuumed the inside for us. Everyone was incredibly kind, ..." Read more
"We received the same quality craftsmanship on our car repair as we have in the past. Everyone we talked to were courteous ..." Read more
"Professional, capable and customer friendly service. They took great care to ensure everything worked. ..." Read more
"Carstar did a great job restoring my vehicle after an accident. The Carstar team is friendly, knowledgeable ..." Read more
"... Everyone was helpful, pleasant and knowledgeable. Repair was completed in less time than expected and at a very reasonable price. Would recommend them to ..." Read more
"Repair was perfect and completed ahead of schedule. Staff was amazing. Communication was great as well. ..." Read more
"... friendly front desk and staff. Work was excellent and my vehicle was done a week ahead of schedule. I'm very satisfied with all they did .." Read more
"... communicating the status and cost of the repairs, and my car was done well ahead of schedule." Read more
"The repair was estimated to take a week and was finished in a few days! Terrific job!"
"It was done in very timely manner. They kept me updated frequently with out me having to call. My car looked new after ..." Read more
"They communicated things very well and kept me updated throughout the process. They gave excellent explanations ..." Read more
"I appreciated the clear communication throughout the process and the meticulous attention to detail on the repair. The ..." Read more
"Communication is very well done even when issues arise they were very quick and communicative I would 100% ..." Read more
"... CARSTAR before and once again had a great experience. Communication was excellent throughout the repair process. I would definitely recommend CARSTAR Arnold and ..." Read more
"Excellent service and communication from the start to the end."

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very thorough, transparent, & quick

My Experience

I appreciate how quickly it was done.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

This is the second time our truck has been repaired by Carstar. Both times we were very well taken care of. We have recommended you to all our friends and family. 😃

Likely to Recommend

I have recommended car star to all my friends and family

Repair Quality

The whole process from start to finish was top notch. 100% satisfaction.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

would recommend to anyone

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thank you for getting my repair done in a timely manner. Very respectful team you have. Thank you for cleaning the inside of my car and the outside. Very much appreciated. My door looks magnificent. Thanks for all your hard work and commitment.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

They did a fabulous job! My only concern is the mechanical repairs that were needed like sensors; with newer cars after replacing a sensor you have to reset the modules in the car because everything is electrical so my car is now pulling to the left because nothing was reset and I have to now get that fixed now.

My Experience

Likely to Recommend

Repair Quality

Customer Service

They were very friendly and easy to work with!

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I was concerned that my vehicle would not be the same as before. I am unable to see any difference as to how it was before. Thank you.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everything went well

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

It was done in very timely manner. They kept me updated frequently with out me having to call. My car looked new after the repairs.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

They did a fabulous job have used them more than once have never been disappointed

Likely to Recommend

Repair Quality

Awesome job

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great service. Personnel all great

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