CARSTAR Arnold
CARSTAR Arnold Auto Body Repair Experts deals with auto body accidents every day, so we'll walk you through the entire repair process. We welcome your questions or concerns and want you to fully understand the process, we will keep you informed during the repairs and we guarantee our top quality work with a Lifetime Nationwide Warranty. We are proud to be a I-CAR Gold Class Certified repair facility. https://www.goldclass.com/locator/ to See Inside CARSTAR Arnold and take a virtual tour of our facility copy this link into your browser: https://goo.gl/WtfcHV
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
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My Experience - 5.0/5.0 -
Great service, friendly staff, excellent work
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
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My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
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Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
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Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
You guys are the best. Thank you Great customer service and on top of it You detailed my van after Thank you I five you all a 110%
Customer Service - 5.0/5.0
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Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
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My Experience - 5.0/5.0 -
Looks like it's never been worked on very satisfied
Likely to Recommend - 5.0/5.0 -
Absolutely
Repair Quality - 5.0/5.0 -
Beautiful and a perfect color match. Love their work!!!!
Customer Service - 5.0/5.0 -
Friendly and helpful
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
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Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Jason, Craig, amber and Travis (Travis is a legend and deserves a raise) and any other person I had an encounter with at the Arnold carstar did everything they could to keep me posted on my car and to deliver the best customer satisfaction, if I ever find myself in need of a repair again I will absolutely go back.
Customer Service - 5.0/5.0
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Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
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My Experience - 0.0/5.0 -
We were made to feel like we were trying to get something over on OUR insurance company. The SRS light was on after the accident. State Farm deemed the car unsafe and had it towed to your location,. Mike told us he did not think it had anything to do with the accident and that it would be timed stamped (again like we are trying to commit a crime) we said to go ahead and look at it since we were confident it would come back at the time of the accident. Mike then called and said it was in the history. We asked if the time stamp, he said there was, indicated the time/date of accident. His responded with it was in the history and it was in the steering wheel and not because of the accident and the dealer would have to fix it. So I’m assuming the whole time stamp was a lie to intimidate us. After a non productive conversation with my husband he called State Farm to complain/snitch on us. Not sure of his reasoning. State Farm called us and said when CarStar was finished with repairs they would pay for the tow to the Dealer. We feel as though Mike treated us as we were liars and then turned around and told State Farm he was willing to work with us and help in anyway. He let us know State Farm pays him not us. We are assuming he didn’t want the business to go to the dealer and not CarStar and this is why he insisted it was not due to the accident. We have been with State Farm for 37 years. In that time we have filed 3 claims and this by far has been the worst experience of our entire time with State Farm. And just an FYI, we pay over $700 a month to State Farm for our vehicles to be insured. So technically, I paid you not State Farm! If you’d like to verify my years with State Farm and the number of claims please feel free to call me and I’ll give you my agents name and phone number. Amber was always polite and professional!
Likely to Recommend - 0.5/5.0
Repair Quality - 2.5/5.0
Customer Service - 0.5/5.0
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Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great work and outstanding customer service
Customer Service - 5.0/5.0
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Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0 -
The body damage was repaired to satisfaction. However my chief complaint of my car being out of alignment was not addressed. Once I picked up my vehicle I was informed I was going to have to take it to another shop to get that portion fixed. The shop they suggested was not available for another eight days after I picked it up. I feel my car should have been given back to me 100% fixed.
Customer Service - 2.5/5.0 -
Amber did a great job in the office and believe she was on top of things. However, my first comment in regards to my car not being 100% fixed it a customer service issue with the workers.
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Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job!
Customer Service - 5.0/5.0
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My Experience - 5.0/5.0 -
The staff was very cordial, polite and delightful to work with. It was a pleasure to work with such delightful staff members.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
The staff was very courteous, professional and a pleasure to work with. Amber is an exceptional customer service professional.
My Experience - 5.0/5.0 -
Very excellent front desk, beyond helpful and totally cool people. The mechanics were always in contact and were the most knowledgable and kind i’ve seen in their field. Top to bottom everyone was great to work with.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I had 3 vehicles involved in a single accident. CARSTAR was able to repair both cars within the time frame and budget they quoted! I will take all my vehicles here in the future! Highly recommend.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very informative and helpful throughout the whole repair process. Kept me informed and updated as my vehicle was being repaired. The work is great can not tell anything was wrong with it. Thanks Carstar Arnold, you’ve made a forever customer!