CARSTAR Arnold
CARSTAR Arnold Auto Body Repair Experts deals with auto body accidents every day, so we'll walk you through the entire repair process. We welcome your questions or concerns and want you to fully understand the process, we will keep you informed during the repairs and we guarantee our top quality work with a Lifetime Nationwide Warranty. We are proud to be a I-CAR Gold Class Certified repair facility. https://www.goldclass.com/locator/ to See Inside CARSTAR Arnold and take a virtual tour of our facility copy this link into your browser: https://goo.gl/WtfcHV
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great experience. Great workers Great work communication was fantastic
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Carstar has great customer service, support, mechanics and auto body technicians. I have been here twice now for repairs and twice satisfied. Definitely would use Carstar again. Thanks
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Seldom is one pleased with every part of the auto experience. CARSTAR is one of those. I was pleased with CARSTAR with the first meeting. Every employee I encountered was pleasant and helpful. They know their business and make you feel comfortable. I received a detailed estimate in writing along with a appointment within 15 minutes. The appointment was easy. They kept me informed throughout the repair. On completion they made sure I was completely happy with the results. My vehicle looked brand new! I would give them a score of 10+ or A+. A terrific business.
Customer Service - 5.0/5.0 -
Customer service was 10+
Returned Clean
My Experience - 0.0/5.0 -
The communication has been an issue from the start. My claim was from May 2024. I was referred to CARSTAR by my insurance. I was told early on that they needed to order parts and they would notify me, which I understood. They stated they should be in around the end of Sept. I was notified an issue arises and they would not be available until the end of Oct. October comes and goes and I do not hear anything, so I call and press 3, it goes to voicemail and I leave a message. Now we are onto the end of November, I call again and leave a message at # 3. I do get a call back that says they don’t have parts but it should be the end of Dec. I hear nothing by the beginning of Jan and call and leave a message multiple times. I give it a few weeks and call my insurance with my concern. After my insurance calls them, they call me within the week and say they are waiting for a part and then called back stated they had it that week in a message. I call back to schedule and leave a message hitting #3 per the prompt. No call back, so I continue to call 2 more times and leave messages. Then 3 weeks later I get a call from Amber stating we have been trying to call you to set up an appt and you haven’t gotten back with us. I stated you called ONCE and I left THREE messages calling you back. She said oh, well we can schedule. I finally dropped off the car in late April. Once the staff got my car for repairs, the communication has been great. I also had an issue with my deductible being correct which I was working on with USAA. USAA was working with SCI (estimate co). USAA stated that George had sent the information to Gregg at the company email Listed at [email protected]. Greg said he never received it, I go back and forth trying to insure CarStar got the information so I could pick up the car. Greg said oh, I know what needs to happen. So now, I think he is communicating with George and give it a few hours and call back. I call back and he said George did not send me anything. I call George directly as I go into the store and Greg said there is nothing and then proceeds to tell me that he needs something from USAA and not George. This was not explained to me earlier. At this point, I am just DONE and want my car. I pay the $500 deductible when it should have been $300 and leave. Greg followed me out and I voiced my concern. He stated they can’t control parts and I told him that I totally understand this is someone would have answered their voicemails and called me back. All I wanted was clear and timely communication. I should not have had to be the person to continue to reach out for my over $18,000 claim.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Another great experience at CARSTAR! The entire team was very professional and courteous. They make the entire process easy and stress free.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everything was finished in a timely manner.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
All work done in a timely matter and staff always kept me informed on how repairs were being done.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I liked how you set up the rental and how I was kept informed throughout the entire process. The work on my car looks great as well.
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
CARSTAR IS SO GOOD it takes a while to get work done but it it is worth the wait. Excellent work and worth the wait. This is my third vehicle I have serviced by carstar and highly recommended them.