CARSTAR at 272nd

4.8 (609reviews)
97%
27030 Pacific Highway,  Kent,  WA  98032
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Shop AssistantSparkles

In operation 5 years.

Proud member of CARSTAR Family, This is Bob Bjorneby's 2nd Location, located off 272nd in Kent Wa

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 3:00 pm
Sat Closed
* Holiday hours may differ.
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Email

Reviews (609)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, professionalism, and exceptional repair work that often left vehicles looking brand new. The team received high marks for proactive and transparent communication, with many appreciating regular text and phone updates throughout the repair process. Timeliness was a frequent highlight, with numerous customers noting their vehicles were completed ahead of schedule. The seamless coordination of rentals and insurance was also widely appreciated. A few customers noted areas for improvement, including inconsistent communication between locations, delays in updates requiring follow-up calls, and instances where agreed-upon repairs were not fully completed as discussed.
AI-Generated from reviews written in the last 12 months
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"The quality of the repair is so fantastic and I was so impressed with the way the vehicle looks."
"I 100% recommend this shop — they are very proactive, professional, deliver the work as quickly as possible, and keep the workshop clean and organized. The customer ..." Read more
"We appreciate the fact that the finish date was met. Also the workmanship was exceptional. I would recommend this shop to my friends. Thank ..." Read more
"... service, submitted an accurate estimate, and the repairs on my car were completed quickly. CarStar even helped facilitate my rental - both pick up and returning. All-in-all ..." Read more
"... process, instead, I did not recieve a call and the damaged parts were left on my car" Read more
"... date then actually went ahead of schedule, and was able to have the car done two days before the initial date." Read more
"Repairs were completed early."
"They were a day before the ETA estimated they gave me"
"Took almost a month if not more, service is slow and no daily or timely updates. Also when I start the car now ..." Read more
"Delayed by 1 day, but good communication from the team."
"Yes, every few days a text would be sent. Even if there was no significant update it was just simply a reminder of Yes, we're ..." Read more
"Great communication. Amazing customer service. I have never had such smooth service. Not one complaint."
"... and repair of my Mercedes e350. CARSTAR on 272nd communicated about the repair and the timeline for completion on a regular basis. My car is like new! The service was stellar ..." Read more
"... damage was found during the repair process, instead, I did not recieve a call and the damaged parts were left on my car" Read more
"Communication and updates were not flowing,I had to call everytime to get an update"

Likely to Recommend

I told my friend and my husband already!

Repair Quality

Great quality! Everything looks good!

Customer Service

Wonderful customer service! Loved the girls at the front desk and loved all of the texts and communication while my car was getting fixed. Thank you!

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Tonya, Natalie, Jose and Oscar were very professional and very knowledgeable. They explained the estimate, the work was performed and if there were any additional issues they kept me in the loop. I am so grateful to Tonya and her team at Carstar 272nd.

Likely to Recommend

Repair Quality

Customer Service

Tonya, Natalie, Jose and Oscar were excellent. I was made aware of the progress and any delays were communicated effectively. This is a great location and will definitely recommend it.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Pretty good job

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

High quality work and friendly staff.

Likely to Recommend

Repair Quality

Did a good job on repairs.

Customer Service

Very friendly and knowledgeable staff that kept me well informed of the status of repairs.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I can’t say enough good things about the customer service and repair of my Mercedes e350. CARSTAR on 272nd communicated about the repair and the timeline for completion on a regular basis. My car is like new! The service was stellar and I would highly recommend this business for your car repair needs.

Likely to Recommend

I like how they deal with insurance.

Repair Quality

I am very satisfied the repaired was well done with carstar. I will aslo recommend if someone need their car repair. I like how they handle with insurance as well.

Customer Service

The representative and customer service was great! The repair status was always updated through text message.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

The quality of the repair is so fantastic and I was so impressed with the way the vehicle looks.

Customer Service

They kept me informed the entire time the car was there for repairs. The team there is super friendly and easy to talk to

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Have used Car Star twice now, very satisfied, always congenial, and kept me informed throughout the entire process. Job Scott.well done, thank you!

My Experience

The staff is very professional and courteous. The work was done well and in a timely fashion with updates along the way. I am very satisfied.

My Experience

Fast and easy. Recommend by family and local.

Likely to Recommend

Repair Quality

Great!

Customer Service

Great

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Worked within my timeframe which was awesome Tina and her team are rockstars and i am glad I had my repair done here. Hopefully I don’t crash my car so I can’t say I am looking forward to coming here again but I will definitely refer people if they need help thanks guys

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

They did a fantastic job

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Would highly recommend

Customer Service

Absolute just great

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Would've of liked to have known that only one of the headlamps were going to be replaced. We would have paid for both them to look the same, not one old and one new.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Thank you for all the updates during repair process. Your shop did a beautifull job. The Repair cost looked reasonable.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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