CARSTAR at 272nd

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Had to wait for parts for close to 2 months but it was worthwhile. They even cleaned my car which was not expected. Thanks alot TEAM CAR STAR @272ND.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Tho I waited for the PARTS for close to 2 months, it was worthwhile. They took in my car right away after receiving the parts and were done with the repairs earlier than scheduled. Guess what...They took time to clean my car which was not expected. Thanks again TEAM CAR STAR @ 272ND.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

They were through and efficient. The workmanship was first rate and my car ready within a day of dropping it off.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

I am recommending them to everyone that I know

Repair Quality - 5.0/5.0 -

They did an awesome job, my car looks great

Customer Service - 5.0/5.0 -

They were very respectful and kept me updated with the progress

Returned Clean

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

The CarStar team kept me informed throughout the repair process, via text via updating my insurance adjuster as well, while awaiting backordered parts to come in. What really impressed me was the customer service I received whenever I showed up, they knew who I was out of all the cars they had on the shop. The staff treated me like family and thanked me for my patience while awaiting completion. Good Job CarStar 272nd. Ceya 206 330-5136

Likely to Recommend - 1.0/5.0 -

I would not recommend this shop to anyone. The repairs were fine but the rest was not.

Repair Quality - 4.0/5.0 -

Repair was fine

Customer Service - 1.0/5.0 -

Rude staff, manager and mechanic not wearing masks at the customer service desk. Counter girl eating at the desk. I was never given an eta and when I picked it up no one went over the repairs. I was handed my keys and piece of paper. We were not greeted anytime we entered the store. Unhealthy dog roaming the store as well.

Returned Clean

My Experience - 0.0/5.0 -

I need a paper with details of what was repaired exactly, all parts replaced or repaired

My Experience - 5.0/5.0 -

All of the staff at the front desk and the mechanic gave me Superior Customer Service. Bunches of thanks

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 3.0/5.0

Repair Quality - 3.0/5.0 -

I had to have two follow up visits with them for a single repair… first there was A LOT of adhesive left on the door panel below the section that was repaired, so they took that off to buff it, but I had to come back the next day for it. Then I realized my rear window controls weren’t working anymore… they actually sent sunshine to my house to look at and fortunately, fix it. The customer service rep was amazing, and the techs were super friendly, but it was just too much having to return multiple times for a simple door panel repair.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Alina was very nice and patient

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Repair seems to be great. Haven't driven the car enough to see if there are any issues. Repairs took longer than expected, but under current conditions, I didn't mind.

Customer Service - 4.5/5.0 -

Great except that they didn't let State Farm know that the repair would extend past my rental agreement, so I had to deal with State Farm as well as Enterprise. They DID contact State Farm once I asked them to, so that was good.

Returned Clean

Likely to Recommend - 4.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Returned Clean

My Experience - 0.0/5.0

Likely to Recommend - 4.5/5.0 -

This is my first time to get into an accident in my 29-years of driving so I don't have any comparison. I gave a 9 instead of a 10 because 1. vehicle interior was dirty when vehicle was turned over 2. there remains a crack in the front grill of the car and there is a missing "rubber seal or part" that left an open gap around 1/3 of an inch on the hood when hood is shut closed.

Repair Quality - 4.5/5.0 -

Most damaged parts were restored but a part (replacement) has a crack and a rubber seal is missing under the hood, leaving a gap on the hood.

Customer Service - 5.0/5.0 -

Alynna, front desk personnel does an awesome job. Tonya was courteous and professional.Great customer service. Alynna, is very personable and professional. Tonya, gave timely updates and realistic time frames. Car Star helped me booked a rental car to use when State Farm budget for rental car ran out after 28 days.

Returned Clean

Likely to Recommend - 5.0/5.0 -

No doubt I am a customer and I will recommend to friends and family

Repair Quality - 5.0/5.0 -

Couldn't be happier with the results. They did a flawless job! Very good and friendly service.

Customer Service - 5.0/5.0 -

Very friendly and knowledgeable

Returned Clean

Likely to Recommend - 5.0/5.0 -

I will definitely use this shop for another car I have that needs repairs.

Repair Quality - 5.0/5.0 -

Customer service was great as was the repair work.

Customer Service - 5.0/5.0 -

Very willing to work with my schedule to get the car in.

Returned Clean

My Experience - 5.0/5.0 -

Was very happy with the way the gals helped me at the front desk answered all my questions and made me feel very comfy leaving my car the work was good