CARSTAR Automotive Collision Services-Pcg

4.8 (128reviews)
94%
1700 E Robin Ln,  Phoenix,  AZ  85024
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Shop AssistantSparkles

In operation 11 years.

An auto accident can be a big disruption in your daily routine. As an independently owned and operated collision repair facility, we understand this, which is why we offer the convenience of one-stop shopping for vehicle repair. Whether it is a door ding, a fender bender, or a major collision, CARSTAR Automotive Collision Services can assist you in getting your vehicle back to pre-accident condition. In addition to repairing all types of auto body damage, CARSTAR Automotive Collision Services claims experts communicate with insurers every day and thoroughly understand their processes and procedures. This means no unnecessary delays, so you can get back on road and on with your life in a timely manner. Finally, you can enjoy peace of mind with our limited-lifetime warranty, which is honored at any CARSTAR location. Relax, We’ll take it from here!

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
BMW
I-Car

Reviews (128)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, with many noting that repairs left their vehicles looking brand new. The communication throughout the repair process was a standout highlight, with customers appreciating daily text updates and proactive status notifications that provided peace of mind. Timeliness was another strong point, as numerous vehicles were completed ahead of schedule. Customers valued the professionalism, friendliness, and attentiveness of the entire team. A few customers noted isolated concerns, including incomplete work upon pickup, cleanliness issues, and occasional delays due to parts availability, as areas they felt could be improved.
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"... with regular updates on the status of my vehicle. The quality of the repairs is outstanding—it looks as if the damage never happened. I highly ..." Read more
"... have the car back to CarStar for my pick up! They went above and beyond to make sure everything was perfect! Great service plus the car looks like new!" Read more
"... confident trusting them to complete the work on my car. The work done looks beautiful and I am completely satisfied with how they made my rear bumper look brand new! ..." Read more
"Second time Ive had a poor repair job from CarStar. This time the poor work was highly visible. While ..." Read more
"This company repaired my car exactly as expected. They did more than I asked. They were responsive and kept me informed along the way. Would definitely ..." Read more
"From the moment I took my car in for repair, I received at least one text a day keeping me informed of status of repair."
"... helpful, and patient during a stressful situation. They took the time to explain things clearly, answered my questions, and made sure I understood the process instead of ..." Read more
"Daily updates a great quality for peace of mind"
"Highly recommend CS Automotive service. They keep the vehicle owner timely informed throughout the progress. It was clear from the beginning the ..." Read more
"There was a delay with initial communication. After I called, the communication was exceptional."

My Experience

Totally painless! Great service. The car looks like new thanks

Likely to Recommend

Absolutely! I will use them again if need.

Repair Quality

Service was great!

Customer Service

Everyone was very accommodating.

Returned Clean

Likely to Recommend

Repair Quality

Very professional. The automation made it simple to deal with.

Customer Service

My Experience

Your shop has the expertise and knowledge to handle repairs by going over the damage but other parts of the vehicle that may have been affected by your collision. 5 stars to the entire shop. ⭐️⭐️⭐️⭐️⭐️

Likely to Recommend

Repair Quality

Customer Service

My Experience

Great work and great customer service.

Likely to Recommend

Repair Quality

Great quality of work and amazing customer service.

Customer Service

Returned Clean

Likely to Recommend

As stated, this is the second time I’ve had major issues with quality. The first time, it was with my ZR2 Silverado, where my steering was compromised due to missing parts. They don’t seem to understand they’re doing work that can get someone killed if not done correctly.

Repair Quality

Second time I’ve had a poor repair job from CarStar. This time the poor work was highly visible. While further adjustments were attempted, it is still visible. As I stated when I brought in the car, the hood also needed to be replaced. This was not done.

Customer Service

Returned Clean

My Experience

Honestly I loved the kindness and honesty I received the constant communication I got from patty at the front desk, reassurance. Constant conversation and great customer service.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

CARSTAR did an exceptional job making my car look great after all the repairs were done. Your service arrangement with Enterprise was outstanding in making things so easy for me. Great setup ! Well managed !

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

2nd time I've used you guys. Thank you. I don't go back unless Im satisfied. Appreciate your time.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Quick and professional

Likely to Recommend

Repair Quality

Very friendly, helpful, professional, thorough and quality service.

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Very satified

Customer Service

Returned Clean

Likely to Recommend

I would definitely come back they made everything nice and simple for me . Could’ve been a stressful situation but it was not thanks to them .

Repair Quality

Everything was such a breeze for me. I would choose them again .

Customer Service

Everything was such a breeze for me. I would choose them again .

Returned Clean

Translated from Spanish by Carwise
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Likely to Recommend

Claro recomendado

Repair Quality

Muy bien el carro quedó muy bien y fueron muy rápidos

Customer Service

Muy profesionales estoy satisfecha

My Experience

Great service and friendly staff! Would recommend to others .

Likely to Recommend

Repair Quality

Efficient communication via email on status of the vehicle

Customer Service

Brett Crane provided information and communications in a timely matter.

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean