CARSTAR Automotive Collision Services-Pcg

4.8 (142reviews)
94%
1700 E Robin Ln,  Phoenix,  AZ  85024
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Shop AssistantSparkles

In operation 11 years.

An auto accident can be a big disruption in your daily routine. As an independently owned and operated collision repair facility, we understand this, which is why we offer the convenience of one-stop shopping for vehicle repair. Whether it is a door ding, a fender bender, or a major collision, CARSTAR Automotive Collision Services can assist you in getting your vehicle back to pre-accident condition. In addition to repairing all types of auto body damage, CARSTAR Automotive Collision Services claims experts communicate with insurers every day and thoroughly understand their processes and procedures. This means no unnecessary delays, so you can get back on road and on with your life in a timely manner. Finally, you can enjoy peace of mind with our limited-lifetime warranty, which is honored at any CARSTAR location. Relax, We’ll take it from here!

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
BMW
I-Car

Reviews (142)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, professional staff, and excellent communication throughout the repair process. Many highlighted receiving regular updates and being kept informed at every stage, which greatly reduced stress during an otherwise difficult time. The quality of repairs was frequently described as exceptional, with vehicles returned looking brand new. Timeliness was another strong point, with numerous customers noting their vehicles were completed ahead of schedule. A few customers mentioned minor issues such as incomplete work upon pickup, cleanliness concerns, or slight delays due to parts availability, reflecting areas customers feel could be refined further.
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"... with regular updates on the status of my vehicle. The quality of the repairs is outstanding—it looks as if the damage never happened. I highly ..." Read more
"Excellent service from beginning to end!"
"... had a great experience with this collision center. From the moment I arrived, they were professional, helpful, and patient during a stressful situation. They took ..." Read more
"... confident trusting them to complete the work on my car. The work done looks beautiful and I am completely satisfied with how they made my rear bumper look brand new! ..." Read more
"Second time Ive had a poor repair job from CarStar. This time the poor work was highly visible. While ..." Read more
"... and there! Next they quoted a completion date and finished the work in half the time! Amazing. And the repair was done top notch." Read more
"Great work and done much faster than expected. Definitely appreciated."
"It was done 5 days early."
"Just a few days late because of parts not fitting properly not really their fault ."
"EARLY AND LOOKED BRAND NEW"
"Great communication every step of the process."
"We had a great experience from beginning to end. Everyone here was super communicative throughout the process. Car looked and drove great after getting it back. ..." Read more
"Highly recommend CS Automotive service. They keep the vehicle owner timely informed throughout the progress. It was clear from the beginning the ..." Read more
"... track with the estimated date of completion, and kept me updated along the way. Everyone I worked with were not only professional, but friendly. The repairs ..." Read more
"There was a delay with initial communication. After I called, the communication was exceptional."

Likely to Recommend

Repair Quality

Only nice words for CS. Automotive Collision

Customer Service

My Experience

Thank you for getting it done so quickly!

Likely to Recommend

Repair Quality

I have used car star several times and always hits it out of the ball park.

Customer Service

Returned Clean

My Experience

My Experience

Very pleased. I brought my truck in for an estimate and they said they could give a quote AND start the work right then and there! Next they quoted a completion date and finished the work in half the time! Amazing. And the repair was done top notch.

Likely to Recommend

Repair Quality

Thrilled with the repair, customer service, and speed of repair!

Customer Service

Everyone was very professional and friendly.

Returned Clean

Likely to Recommend

Excellent excellent excellent!

Repair Quality

Excellent service from beginning to end!

Customer Service

Returned Clean

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Repair Quality

Customer Service

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Repair Quality

There is a spot on the car that wasn't there before and I'll be contacting them about this. Otherwise, yes I am satisfied.

Customer Service

Likely to Recommend

Repair Quality

Customer Service

My Experience

Great work and done much faster than expected. Definitely appreciated.

Likely to Recommend

Repair Quality

Customer Service

My Experience

Great communication

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Repair Quality

Customer Service

Returned Clean

My Experience

You did a great job, thanks! Very customer focused, very expedient, detailed, and the car looks great!

My Experience

I’m very impressed with the customer service at CS! At a time where Customer Service is rare anymore, Matt went above and beyond to make sure I left completely happy. Thank you to all who had a part in making my car beautiful again! I highly recommend them!!

Likely to Recommend

Repair Quality

Customer Service

Great work! Great customer service! Owner went above and beyond my expectations! Definite referral if ever needed!

Likely to Recommend

Repair Quality

Everything was great! Everyone was so attentive and kept me updated throughout the entire process. The entire experience at the body shop was amazing from start to finish. Thank you guys so much for everything! I truly appreciate it!

Customer Service

Everything was great! Everyone was so attentive and kept me updated throughout the entire process. The entire experience at the body shop was amazing from start to finish. Thank you guys so much for everything! I truly appreciate it!

My Experience

Totally painless! Great service. The car looks like new thanks

Likely to Recommend

Repair Quality

Customer Service

Great job ,the car was clean ,and shined like new.

Likely to Recommend

Absolutely! I will use them again if need.

Repair Quality

Service was great!

Customer Service

Everyone was very accommodating.

Returned Clean

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Repair Quality

Very professional. The automation made it simple to deal with.

Customer Service

My Experience

Your shop has the expertise and knowledge to handle repairs by going over the damage but other parts of the vehicle that may have been affected by your collision. 5 stars to the entire shop. ⭐️⭐️⭐️⭐️⭐️

Likely to Recommend

Repair Quality

Customer Service

My Experience

Great work and great customer service.

Likely to Recommend

Repair Quality

Great quality of work and amazing customer service.

Customer Service

Returned Clean