CARSTAR Big Tex Collision

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0

Customer Service - 0.5/5.0 -

Lack of communication and poor customer service

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 0.0/5.0 -

Car is just as damaged as before.

Likely to Recommend - 3.0/5.0

Repair Quality - 3.5/5.0 -

Great responsiveness but unfortunately it took a couple of trips to get lingering issues fixed

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 0.5/5.0

Repair Quality - 3.0/5.0

Customer Service - 1.5/5.0

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.5/5.0

Likely to Recommend - 2.5/5.0 -

Communication is somewhat poor and the appearance of the final repair was questionable! However the shop itself is clean and personalities of the staff was great "while in presence" and if I did recommend I will surely just mention to stay on top of communication and question everything you feel is questionable so they can at least know your concerns!

Repair Quality - 2.5/5.0 -

I was glad that my car was repaired however the work could have been a little more cleaner as far as appearance i was totally confused on how I came in with certain parts and left without them only to be told that the parts couldn't fit anymore and my exposed car parts would be ok if I drove it correctly! I totally understand some fixes but to have exposed parts that were.covered still leaves me In shock! There was a really bad rain storm after I got my car out the shop and I couldn't drive it for 3 days in fear of water damage! I havent had any problems thus far.. and I hope and pray it remains Intacked. I was sure to let the repair servicer know that in any case I will return if anything happens because of the exposed parts. Overall the staff was amazing super attentative "while in their presence" took almost a month plus to get my car back with a check engine light on which was strange 🤔 but it's been running and nothing has happen thus far! Again the reassurance of the repair man made me feel ok but the looks of the repairs still keep me on edge!

Customer Service - 3.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The environment was very sweet they explained everything and also the process . their hospitality was great

Customer Service - 5.0/5.0 -

The service was great it was less than two hours

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0

Customer Service - 1.5/5.0

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.5/5.0

Likely to Recommend - 3.5/5.0

Repair Quality - 3.0/5.0 -

Took to long and car was left very dirty on inside, dust all in my car , looked like windows were left down in a dust storm

Customer Service - 3.5/5.0

Likely to Recommend - 0.5/5.0

Repair Quality - 1.0/5.0 -

I was very disappointed in both the customer service & the repair. As far as the repair, my back drivers window does not roll down & my breaks make a noise when I release. I'm not sure why any parts would not be in working condition after they had it for two months. As far as customer service, I was very frustrated with the lack of communication & the way they went about things. In the two months it took for my car to get fixed, I was left in the dark most of the time--very inconsiderate & unprofessional. For the first two weeks, I had to call incessantly to get any sort of update from them, often calling twice in a row since no one would answer the phone and their voice mail box was full. One time I called (after about a month with very little updates/information) & was told that my car's parts still weren't there yet. I asked if there was any idea of when the parts would get there. The response I got was that they would let me know in two days. I asked if they could just check for any updates on a timeline while I was on the line. The response was that they would have to walk back to the repair area to get that information. It is certainly not my job as a customer to ask someone who is providing me a service if they could please put me on hold to do what was necessary to give me an answer. The next frustrating thing--I was going out of town, so I called about a week before to let them know, since didn't want that to impact their schedule (after this had already been two months of being inconvenienced without my car & without communication). They said they would check on my car's status and call me back within the hour. Surprise surprise, I didn't get any call back an hour later. I tried the next business day (a Monday) and the same thing happened. I finally got a call once I was out of town, informing me my car was ready. Then I got a call from my rental car company saying that Big Tex was no longer paying for my rental car. What confused me is how they were able to quickly and easily call my rental car company as soon as they repaired my car, but it took them days (even weeks, at the beginning) to give me any sort of updates on my car. While they did agree to pay my rental car fees until I was back in town, they requested that I "make sure I get to the shop first thing as soon as I got back." An inconsiderate request considering everything else, but still, I did--I made sure I was there at 8:15am the morning I was back (15 minutes after opening). Not only were the front doors locked, but my car was not prepared. They had to jump start it since the battery was dead, and they had to fill my tires since the air was low. THey also kept tape on my windshield that I will have to remove with my own time & resources. Overall, I am very displeased with the communication and service provided by Big Tex. I felt unconsidered, uncertain & unhappy with the way I was treated for the entire two months.

Customer Service - 0.5/5.0 -

see prior response

Likely to Recommend - 0.5/5.0 -

They have too many cars. It took a month for mine to be repaired.

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 3.0/5.0

Repair Quality - 4.5/5.0 -

Slow

Customer Service - 4.5/5.0 -

Slow

Likely to Recommend - 2.5/5.0 -

If I knew someone who lived in Texas and they needed their vehicle returned ASAP I wouldn’t refer them to them.

Repair Quality - 1.0/5.0 -

I would first like to point out that my vehicle does not shut completely. There is still a gap and unfortunately when I go through the car wash water does get into the vehicle. I would also like to state that the paint was not blended in very well and you can clearly see the tape mark needed to paint the repaired area. I was told that both doors were replaced, I’m not sure exactly how they were replaced or what a replacement door meant. Before we turned in the vehicle we made a permanent mark in the damaged door with a sharpie and when the vehicle was returned the mark was still visible on the door . The body work I felt was rushed and does not match the frame of the vehicle.

Customer Service - 3.0/5.0 -

I never felt that I was being disrespected or being treated any different. I honestly feel like their customer service was good. I understand that they were shorthanded and they worked the best they could. I wasn’t updated about my vehicle I actually had to call myself and find out what was going on. The owner did reach out to my husband and contact him personally and they did stay open past their hours to personally return our vehicle.

Likely to Recommend - 1.0/5.0

Repair Quality - 2.5/5.0

Customer Service - 2.5/5.0 -

I always had to call and check on my car…no one called or texted me with updates