CARSTAR Bob Bjorneby's Federal Way Colli
In operation 38 years.
We joined the CARSTAR family in 2004, but have been in Business since 1988, we are a family owned 3rd generation shop that performs high quality repairs to all vehicles. Our standards are held very high not only on a personal level with Bob Bjorneby seeing as Body Shop’s runs in his family’s legacy, but also on a very professional level with CARSTAR standards, Verifacts Standards. Our employees meet the required training to make us an I-CAR Gold Class Certified Shop. We have state of the art equipment to handle any job that comes our way. Nothing is too big or small for us to handle.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- American Express
- MasterCard
- Visa
- Cash
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 3:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
I would’ve given you a 10, but you didn’t check the brake lights to make sure they worked after that tail light gut damaged and the bulb is broken
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Thank you for the excellent costumer service, fabulous service you've done to my vehicle,your TEAM is so AWESOME,your performance is FANTASTIC.Sorry for the delayed response to your survey, however it is very much appreciated. I'm coming back soon.Thanks again from Peling Hardtke.
Customer Service - 5.0/5.0 -
Completely satisfied (10)
My Experience - 5.0/5.0 -
Nothing to add. Glad to have my car back safe and sound. And it looks good too!
Likely to Recommend - 5.0/5.0 -
Over all I’m happy with their work.
Repair Quality - 4.5/5.0 -
Great experience. I will refer CarStar to everyone.
Customer Service - 4.5/5.0 -
I just stated in the last question that I am satisfied.
Returned Clean
Likely to Recommend - 5.0/5.0 -
Highly recommend!
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great service, friendly staff, competitive prices.
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0 -
I appreciate the quality of work, but cx service is definitely horrible.
Repair Quality - 5.0/5.0
Customer Service - 2.5/5.0 -
The repairs took too long to accomplish and I ended up paying unnecessarily for a rental car. Not sure why.
Likely to Recommend - 5.0/5.0 -
Yes, I highly recommend.
Repair Quality - 5.0/5.0 -
I was very pleased with the work completed to fix and paint damaged area. Looks great. I, also appreciated the frequent updates.
Customer Service - 5.0/5.0 -
Very good on answering questions and keeping me informed.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Thank you so much for my suv repair.the job was very well done definitely will refer to my family and friends.was done before the expectation date thank you for your team for the hard work
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 3.5/5.0 -
Overall customer service was great but I gave a 7 for the communication. I was told it would be 4 days so I got a rental for a week just to be sure. Apparently the wrong bumper was ordered the first time, which prolonged the service time. I didn’t get any of this information until I called for an update on day 5.
Returned Clean
My Experience - 5.0/5.0 -
Working with your shop was great! I appreciated the text updates, the work you completed was perfect and you handled all the interfacing with the adjuster. I’d definitely recommend you to friends and family.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
Repair is great, I found my trank unclean, full of debris. I was expecting at least a vacuum if not a detail cleaning. Actually, if I own the business I would offer car detailing service upon completion you just need to add either 2 or 3 hundreds to the actual cost. Customers will be happy to see a fresh car after a terrible collision
Customer Service - 4.0/5.0 -
Great
Returned Clean
My Experience - 5.0/5.0 -
Went beyond my expectations.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Already sent a response.
Customer Service - 5.0/5.0 -
Did more than I had expected. Thanks.
Returned Clean
Likely to Recommend - 5.0/5.0 -
Highly recommended.
Repair Quality - 5.0/5.0 -
Ken was great. Very easy to work with, very professional. The quality of the work was great.
Customer Service - 5.0/5.0 -
Excellent service and clear honest communication.
Returned Clean
Likely to Recommend - 5.0/5.0 -
Great
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great service
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
No contact the was good and they went out of their to do a little extra cleaning. The truck looked clean and polished.
Returned Clean
Likely to Recommend - 5.0/5.0 -
From quality of work to their ability to communicate clearly is important when using a car shop. I feel good to refer them to others and feel confident in my recommendation.
Repair Quality - 5.0/5.0 -
Very impressed at the quality of work. It was done quickly and even fixed an extra item I asked about. Communication was great and easy to work with. What was the best part is that it did not linger like many car shops do. Not a lot of work to be done but still they were prompt, which means a lot to me.
Customer Service - 5.0/5.0 -
Good communication and clear on expectations.