CARSTAR Bob Thomas Auto Body

4.9 (2,588reviews)

98%

(503) 255-8301

8752 NE Sandy Blvd, Portland, OR 97220

98%

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8752 NE Sandy Blvd
Portland, OR 97220

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About CARSTAR Bob Thomas Auto Body

See Photos

8752 NE Sandy Blvd
Portland, OR 97220

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

Shop Assistant

Have questions? Get instant help with repair estimates, services, repair status, and appointment booking.

In operation 46 years, 31 years at this location.

An auto accident can be a big disruption in your daily routine. As an independently owned and operated collision repair facility, we understand this, which is why we offer the convenience of one-stop shopping for vehicle repair. Whether it is a door ding, a fender bender, or a major collision, CARSTAR Bob Thomas Auto Body can assist you in getting your vehicle back to pre-accident condition. In addition to repairing all types of auto body damage, CARSTAR Bob Thomas Auto Body claims experts communicate with insurers every day and thoroughly understand their processes and procedures. This means no unnecessary delays, so you can get back on road and on with your life in a timely manner. Finally, you can enjoy peace of mind with our limited-lifetime warranty, which is honored at any CARSTAR location. Relax, We’ll take it from here!

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Towing
Automotive Glass Replacement
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

I-Car

Tesla

Call

Website

Reviews (2,588)

Sort By:
Newest
Rating

2,400 Customers Rated

5 Stars

77.6% Complete

(2007)
4 Stars

9.9% Complete

(256)
3 Stars

2.1% Complete

(55)
2 Stars

1.2% Complete

(31)
1 Star

0.6% Complete

(15)
< 1 Star

1.4% Complete

(36)

Customers say

Overall Customer Satisfaction

Customers consistently praised the shop for outstanding service quality, with repairs described as flawless, beautiful, and exceeding expectations. Many noted cars were returned looking brand new, often with complimentary interior and exterior detailing that delighted customers. Communication was a standout strength, with frequent text, email, and phone updates keeping customers informed throughout the repair process. Timeliness was another highlight, as numerous customers reported their vehicles were completed days or even weeks ahead of schedule. A few customers noted minor post-repair issues such as trim alignment, detailing quality, and a radio malfunction, reflecting areas customers felt could be refined. Overall, the vast majority expressed high satisfaction, strong likelihood to recommend the shop, and confidence in returning for future repairs.

Select to learn more

Service Quality
Timeliness
Communication

"Absolutely superb, exceeded all expectations. Work was FLAWLESS."

"Communication was amazing throughout the entire process. They did an incredible job on my car. Even fixed a tire they werent responsible for. Very thankful my car ..." Read more

"... approach-choosing the least invasive repair possible. The results are incredible; the car looks amazing. It was returned to us fully detailed. We were personally ..." Read more

"... work was complete on time, the pricing was fair and the attention to detail was outstanding. Its clear they take pride in what they do and genuinely care about ..." Read more

"Finished over a week early"

"It was done within the week after having been scheduled to be out of service for 3 weeks."

"Communication was five stars, the repairs were well done, we got our car back way ahead of schedule, and everyone we interacted with was professional and on top of it. ..." Read more

"The shop sent multiple messages throughout process letting me know step by step where they were in the process ..." Read more

"Communication was fantastic and the whole process was extremely easy and added no extra stress to a not super fun event."

"Communication was really good, loved the frequent updates, and I do feel like our car was returned in amazing ..." Read more

"Clear and direct communication about repairs, seamlessly working with the auto insurance and car rental company. It ..." Read more

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"Absolutely superb, exceeded all expectations. Work was FLAWLESS."

"Communication was amazing throughout the entire process. They did an incredible job on my car. Even fixed a tire they werent responsible for. Very thankful my car ..." Read more

"... approach-choosing the least invasive repair possible. The results are incredible; the car looks amazing. It was returned to us fully detailed. We were personally ..." Read more

"... work was complete on time, the pricing was fair and the attention to detail was outstanding. Its clear they take pride in what they do and genuinely care about ..." Read more

"Finished over a week early"

"It was done within the week after having been scheduled to be out of service for 3 weeks."

"Communication was five stars, the repairs were well done, we got our car back way ahead of schedule, and everyone we interacted with was professional and on top of it. ..." Read more

"The shop sent multiple messages throughout process letting me know step by step where they were in the process ..." Read more

"Communication was fantastic and the whole process was extremely easy and added no extra stress to a not super fun event."

"Communication was really good, loved the frequent updates, and I do feel like our car was returned in amazing ..." Read more

"Clear and direct communication about repairs, seamlessly working with the auto insurance and car rental company. It ..." Read more

Savanah (Subaru owner) reviewed 8/27/26

Holly (Honda owner) reviewed 8/27/26

The staff was very professional, accommodating, kind and friendly. My car looked great when finished! I have used Carstar several times and each time, I am really impressed with the workmanship.

Yes, I highly recommend Carstar!

I was very impressed with the final result.

Great Customer Service. Staff was professional, friendly, helpful and responsive!

Warren (Toyota owner) reviewed 8/27/26

No negatives at all. All positive .

Good communication / very pleasant service folks

Excellent!

Therese (Toyota owner) reviewed 8/26/26

The staff was all very professional, thorough and friendly.

Christopher (Volkswagen owner) reviewed 8/26/26

Joshua (Ford owner) reviewed 8/24/26

Paul (Oldsmobile owner) reviewed 8/24/26

Did a great job, with excellent turnaround. Very pleased. Would recommend. Excellent staff, very clean facilities.

Sabine (Tesla owner) reviewed 8/24/26

Josie (Tesla owner) reviewed 8/21/26

Timothy (Subaru owner) reviewed 8/21/26

Lisa (Toyota owner) reviewed 8/21/26

For the most part it was very good. But there was some confusion and no voicemail response when Katie moved to a different location.

Evan (Toyota owner) reviewed 8/21/26

Savannah and Caleb were great, thanks for taking care of me!

Benjamin (Toyota owner) reviewed 8/20/26

Savanah is great. Very communicative. Cares about the customer.

Richard (Toyota owner) reviewed 8/19/26

100% the most reliable, accurate, all new OEM parts for your vehicle kind a Body Shop. No Negative Vibes. Highly recommend. Appreciate you all.

Stephanie (Toyota owner) reviewed 8/19/26

Justin (Subaru owner) reviewed 8/17/26

quick and easy

Francisco (Honda owner) reviewed 8/17/26

They did more than what I expected. They exceeded my expectations.

Friendly and very nice people.

Heather (Subaru owner) reviewed 8/17/26

Edward (Dodge owner) reviewed 8/17/26

Michelle (Ford owner) reviewed 8/14/26

Everyone who helped me from start to finish was very professional and kind and completely satisfied with all the repairs. I was also surprised and really happy that my car was washed afterwards that saved me so much time. My mom referred me to you and I'm glad she did ! Thanks so much

Amazing work, my car looks fantastic. Thank you to everyone at the shop. Everyone was kind, professional and put me at ease.

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You should always ask your auto body shop if they offer a warranty on their repairs.

CARSTAR Bob Thomas Auto Body

Get an AI powered repair cost prediction

Schedule an estimate appointment

About CARSTAR Bob Thomas Auto Body

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (2,588)

2,400 Customers Rated

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?