CARSTAR Campbell

4.9 (347reviews)
98%
925 S MCGLINCY LN,  Campbell,  CA  95008
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Shop AssistantSparkles

In operation 3 years.

At CARSTAR Campbell, we provide the highest quality auto body repair. We offer 24/7 accident support and towing assistance to get you back on the road quickly. Our collision center in Campbell, CA provides dent repair, dent removal, storm damage repair and other services. We repair all makes and models, work with most insurance companies and offer a nationwide warranty.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (347)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, with many noting that their vehicles were returned looking brand new. The repair work received high marks for precision, paint matching, and overall craftsmanship. Communication was a standout strength, with customers appreciating regular text and email updates throughout the repair process, making them feel informed and at ease. Timeliness was largely well-received, with several customers noting their vehicles were completed ahead of schedule. A few customers mentioned delays due to parts availability or insurance complications, though they acknowledged these were often outside the shop's control and were handled with proactive communication. One customer noted inconsistent communication as an area for improvement. Overall, the vast majority of customers expressed high satisfaction and indicated they would recommend the shop to friends and family.
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"Car came back practically as new, very satisfied with the work and the hospitality."
"The work was excellent and highly informative, with clear daily progress updates. Im pleasantly surprised by ..." Read more
"They did a terrific job repairing the front end damage to my car. The status updates as the car went through ..." Read more
"They did a great job and always made sure I was updated on the status of my car. Overall 1010 would recommend ..." Read more
"More than satisfied with the total beautiful repairs and the most wonderful customer service"
"Great communication throughout the entire process!"
"I received text messages and emails regularly."
"A couple of rolling delays but was proactively kept informed"
"Communication was poor and spotty and inconsistent. Unable to make requests due to inability to reach ..." Read more
"Super friendly service and GREAT communication! My truck is lookin good. An excellent experience All around. ..." Read more

My Experience

I received timely notifications about the process of my car repair. I was always helped and treated with respect

My Experience

Nothing but good things to say about your team. Kayla was friendly, courteous, knowledgeable and kept me informed daily about the progress of the repairs to my car. She made my mishap manageable for me. Thank you 😊

Likely to Recommend

Repair Quality

Everything was great from start to finish to finish. Kyla is an employee who is what I wish everyone I employed over the last 50+ had been; a gem you should cherish and reward.

Customer Service

Returned Clean

Likely to Recommend

I would recommend they obtain a quote from CarStar.

Repair Quality

Repair appears flawless.

Customer Service

Kayla was professional and kept me posted on repair status/completion.

Returned Clean

My Experience

My car looks great! Kayla was very easy to work with and kept me well informed on the progress. Will definitely recommend Carstar Campbell

Likely to Recommend

Repair Quality

Great service. Very happy with how my car looks. They also got me a great price on a new headlight

Customer Service

Kayla was great to interact with. Kept me fully informed

Returned Clean

My Experience

Carstar did a good job on my car. Agent Kayla was very friendly and professional. She was enthusiastic and very knowledgeable.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Very helpful

Returned Clean

My Experience

Looks brand spanking new, great work! Also Kayla was great to work with for scheduling and estimating.

Likely to Recommend

Repair Quality

Excellent work, just like new. It was an easy process working with Kayla she really helped us by walking us through the steps getting out truck repaired

Customer Service

Returned Clean

My Experience

My Experience

Good customer service from the lady who handled the case.

Likely to Recommend

Repair Quality

Kayla was very helpful.

Customer Service

Kayla was helpful.

Returned Clean

My Experience

Todo bien! Muchas gracias!!

Likely to Recommend

Repair Quality

Customer Service

muy excellente! todo bien, muchas gracias!

Returned Clean

Likely to Recommend

Repair Quality

good job! Only problem is that it is delayed for a week.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Everything about my experience was fine.

Customer Service

Frequent and timely updates on the repair status of my vehicle.

Returned Clean

My Experience

Communication was poor and spotty and inconsistent. Unable to make requests due to inability to reach staff. Also when I was talking to staff over everything felt very rushed where I was unable to make informed decisions aswell as make decisions on occasion due to unintentional pressure on certain decisions.

My Experience

Kayla was great with communicating and working with me while I was on vacation. The repair looks like it's back to new

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Just cause you have a parking problem I wouldn’t recommend

Repair Quality

I worried that they were not gonna pick my car up on the day. They said they would. I’m so sorry you don’t have enough space to let the car sit around for a day or two.

Customer Service

The communication was the best they could do and I did appreciate it even though it stressed me out good communication thank you

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Kayla is great!

Returned Clean

Likely to Recommend

Good quality work fast friendly service

Repair Quality

Truck looks like new

Customer Service

Kayla was friendly, good communication, and got my truck back a day earlier than promised.

Returned Clean

Likely to Recommend

Repair Quality

The car looked brand new as if there was never any damage to it.

Customer Service

The service was great.

Returned Clean