CARSTAR Campbell
In operation 3 years.
At CARSTAR Campbell, we provide the highest quality auto body repair. We offer 24/7 accident support and towing assistance to get you back on the road quickly. Our collision center in Campbell, CA provides dent repair, dent removal, storm damage repair and other services. We repair all makes and models, work with most insurance companies and offer a nationwide warranty.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Really satisfied with the results. Also, really enjoyed dealing with Kayla in the office. She was very professional and also really pleasant and easy to deal with. Answered all my questions, was very understanding, and I felt so comfortable with her. She even drove my car around what I thought was a tight spot so I could exit, to the end of lot where I easily exited into the street. Adjuster was very polite., competent. He answers all my questions. A really nice experience.
Likely to Recommend - 5.0/5.0 -
Really pleased and comfortable with the experience. Really nice, helpful people. They go the extra mile!
Repair Quality - 5.0/5.0 -
The car looked beautiful!
Customer Service - 5.0/5.0 -
Kyla was amazing! Very professional, warm, and helpful. I felt so comfortable asking her any question. She even drove my car out to the end of the lot for me since it was narrow and I didn’t want a mishap. Offered right away. So helpful! The gentleman doing the adjusting was professional and answered all my questions.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service
Customer Service - 5.0/5.0 -
Gal at front desk was skilled and very kind! I wish my son would marry her!
Returned Clean
Likely to Recommend - 5.0/5.0 -
Good work and friendly service
Repair Quality - 5.0/5.0 -
Prompt and friendly service
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
I was kept in the loop.
Returned Clean
My Experience - 5.0/5.0 -
The job was done efficiently and the place showed a lot of hospitality. It all went smoothly.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellence
Customer Service - 5.0/5.0 -
Servicio muy profesional
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
quality work. Kala kept me updated daily
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job and impressed with how quickly the work was completed (dropped off Monday morning, was ready Wednesday afternoon!). Kayla Ortega was super helpful and accommodating!! Thank you to Kayla!!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 3.5/5.0 -
Job was done really well. I had issues with timely updates on when it will be done. I had to call myself each time to get an update. I was told it will be done on Friday and checked 2 times during the day. But at the last minutes it was pushed to Monday. Still no call on Monday to let me know it was ready and I had to call again at 4 pm to make sure it was ready.
Customer Service - 2.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
The service at CARSTAR was great. I called to drop off my car and was able to do it within 2 days. They repaired the side mirror and were always communicating with me. The windshield is back ordered and Kayla was helpful in explaining that it had to be from Toyota directly. Once the windshield arrives they will let me know and it should be a quick repair. Overall the service was speedy and reliable. She answered all the questions I had and was constantly communicating on the process of the car.
Customer Service - 5.0/5.0 -
Kayla was very helpful!
Returned Clean
My Experience - 5.0/5.0 -
Happy the car looks new and I really appreciate getting the car back a day earlier than estimated
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Happy to get my car back a day earlier than estimated.
Customer Service - 5.0/5.0 -
No notes
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.0/5.0
Repair Quality - 3.0/5.0 -
They found damage on one of the headlights and since it is a sealed unit they needed to remove the whole assembly. I could see many of the mounting points were broken, likely because they didn't know how to remove the headlight (it's a fairly new model). I can't say for certain but it's possible that the mounting points in the car were also damaged as they removed the old headlight. If they didn't know how to remove the headlight they should have consulted someone with experience.
Customer Service - 2.5/5.0 -
I needed to continually followup to get status updates. When things didn't go as planned I didn't find out for several days.
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 3.0/5.0 -
The repair was done well, however 1 of 2 sets of lights were not working in my truck bed after I picked it up. No one from the repair side took the time to go over the job prior to me leaving the day off pick. I was left with the detailer (car wash) that actually wasn’t done right (inside of vehicle was still dirt post repair. Had to go over those issues myself. I had to take time away from work the next Monday and Uber to and from the Campbell shop ($15 each way) to get the lights addressed. The fix to the light was done but this all could have been avoided if they took an extra day (truck was done early?) and finished the job correctly.
Customer Service - 3.0/5.0 -
Didn’t apologize or empathize with the issue I previously described. There needs to be a project manager assigned to oversee and FOLLOW THROUGH with large automotive repairs. Not an administrative assistant or scheduler. Not OK. I had left a voicemail over the weekend about the lights not working. Didn’t receive a call back and she said she did get the message. Do you check the voicemail from the weekend?
Returned Clean
My Experience - 5.0/5.0 -
From the moment I entered the office I found help and welcome. Kayla was prepared and friendly. During the time my car was being repaired I received timely updates from Kayla. A very helpful experience at a stressful time for me.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
From the time I walked into the office Kayla was there to assist with all I needed. In the days following she updated me and sent the estimate . When the car was ready she notified me in a timely manner. She walked me through the finished job with professionalism and pride!!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Kayla was awesome. Fast response and regular updates on the repair status. The repair quality is high and will recommend to my friends and families
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Kayla was awesome and the repair was completed ahead of schedule