CARSTAR Collision Clinic Bellevue

4.8 (1,364reviews)
94%
13212 Bel Red Rd,  Bellevue,  WA  98005
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Shop AssistantSparkles

An auto accident can be a big disruption in your daily routine. As an independently owned and operated collision repair facility, we understand this, which is why we offer the convenience of one-stop shopping for vehicle repair. Whether it is a door ding, a fender bender, or a major collision, CARSTAR Collision Clinic Bellevue can assist you in getting your vehicle back to pre-accident condition. In addition to repairing all types of auto body damage, CARSTAR Collision Clinic Bellevue claims experts communicate with insurers every day and thoroughly understand their processes and procedures. This means no unnecessary delays, so you can get back on road and on with your life in a timely manner. Finally, you can enjoy peace of mind with our limited-lifetime warranty, which is honored at any CARSTAR location. Relax, We’ll take it from here!

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Acura
Honda
I-Car

Reviews (1,364)

My Experience

Keep up with good works

Likely to Recommend

Repair Quality

Job well done

Customer Service

Keep up

Returned Clean

Likely to Recommend

Great people doing great work.

Repair Quality

Wonderful people! Thank you for all the hard work and for a repair that looks like nothing ever happened.

Customer Service

Felt like they were in my corner in a tough situation. Very nice people.

Returned Clean

Likely to Recommend

Repair Quality

They did an awesome job.

Customer Service

I was kept informed throughput the time my car was there.

Returned Clean

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Repair Quality

Customer Service

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Repair Quality

Customer Service

Returned Clean

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This was a good experience

Repair Quality

Great job and fast

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Great results and my car smelled amazing when I got it back. Not expected but greatly appreciated. Their work is beautiful.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

My Experience

I had issues with the insurance company not providing me with feedback and not communicating with CarStar. CarStar was very transparent and did their best to keep me in the loop helping me through a frustrating process. In the end I’m very happy with how I was treated and how my car turned out.

Likely to Recommend

Awesome work

Repair Quality

Really happy with the service and results. Made a bad situation better.

Customer Service

Kept me in the loop and let me know when I needed to reach out to insurance.

Returned Clean

My Experience

Very pleased!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

My Experience

Jessica was extremely helpful throughout the process, and in helping me go back and forth with the insurance agent. Thank you!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

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Repair Quality

Customer Service

Returned Clean

My Experience

CARSTAR provided excellent customer service (Charlie), as well as quality work on the repair of the rear bumper on my Nissan Sentra. They kept in touch with me on a daily basis on progress of the repair, and the repair was completed in week! Excellent work CARSTAR!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

My Experience

There was an extra $1000 worth of unpredicted work I only learned about when picking the car up. Also the rearview mirror is loose now and the mirror assembly was left incomplete with a part just sitting in the cup holder when I picked the car up. Aside from the above the job was well done.

Likely to Recommend

See my first response for details

Repair Quality

This wasn’t a great experience overall. There was an extra thousand dollars worth of repairs due to a third party involvement that I wasn’t told about until I picked the car up. In addition, the rearview mirror was left loose and the channel that is supposed to conceal the wiring was just left in a cupholder with the wiring dangling out. I was supposed to be contacted Monday to find a time to bring it back in, but I still have not heard from the shop. There’s also a significant imperfection in the paint job that was done that I didn’t observe when I picked it up because it was raining heavily so I didn’t have the attention span or the visibility to notice it. Aside from that the work was good and the staff friendly, but there was enough that I didn’t appreciate that I can’t recommend this location.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Great service, and they even cleaned my car!

Customer Service

Returned Clean

My Experience

Office staff very helpful and informative. Provided status on a regular basis via text. Completed on time, freshly washed and vacuumed. Great service overall.

Likely to Recommend

Word of mouth very valuable asset.

Repair Quality

Excellent service from start to finish. Car looks great.

Customer Service

Excellent work, looks brand new.

Returned Clean