CARSTAR Complete Collision

4.8 (1,044reviews)
96%
34627 16TH AVENUE S,  Federal Way,  WA  98003
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Shop AssistantSparkles

In operation 48 years.

An auto accident can be a big disruption in your daily routine. As an independently owned and operated collision repair facility, we understand this, which is why we offer the convenience of one-stop shopping for vehicle repair. Whether it is a door ding, a fender bender, or a major collision, CARSTAR Complete can assist you in getting your vehicle back to pre-accident condition. In addition to repairing all types of auto body damage, CARSTAR Complete claims experts communicate with insurers every day and thoroughly understand their processes and procedures. This means no unnecessary delays, so you can get back on road and on with your life in a timely manner. Finally, you can enjoy peace of mind with our limited-lifetime warranty, which is honored at any CARSTAR location. Relax, We’ll take it from here!

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Reviews (1,044)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding service quality, with many highlighting flawless repairs, excellent paintwork, and attention to detail that left vehicles looking brand new. Communication was a standout strength, with frequent text updates keeping customers informed throughout the repair process. Timeliness was frequently celebrated, as numerous customers noted their vehicles were completed ahead of schedule, often by several days or even a week or more. The friendly, professional, and welcoming atmosphere was repeatedly commended. A few customers noted areas for improvement, including occasional delays, incomplete repairs on specific items, and one instance of interior dashboard streaking during cleanup, as mentioned directly in their feedback.
AI-Generated from reviews written in the last 12 months
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"... towards completion. The staff were very competent. The repair was excellent: I said Beautiful! when I first saw how well the repair looked." Read more
"Complete Collision did an excellent job repairing my Dodge Ram 3500. Their workmanship was top-notch, and Im very ..." Read more
"Flawless work, great attention to detail!"
"I am so impressed with the quality of the repairs done on my car. A big thank you to your staff for their professionalism ..." Read more
"They said my car would be done in 10 days, they got it back looking better than ever in 7 days. Wonderful job!"
"The whole team was extra helpful and they got the work done well before it was due. My car was even cleaned when I picked it up. I dont ..." Read more
"My vehicle finished earlier than what was promised. Thank you!"
"Car was completed in 2 weeks, one week before estimate."
"I was disappointed that it took 27 days to repair"
"... time to get the car in for repair needs improvement. Six weeks to get it into the shop is just too long to wait." Read more
"Excellent service, daily communication by text , highly recommend. The work was completed at a high standard."
"Very communicative throughout the entire process. The addressed my concerns without hesitation and ..." Read more
"... estimate to the repair. I particularly appreciated keeping me informed of progress through your text messages and the repairs were actually finished a few days ..." Read more
"Very prompt to help and lots of updates in a timely manner, clearly seems to want the best results for the customer"
"Excellent communication and guidance about the process at each step. Also, my car was done a week earlier than estimated!"

My Experience

I only take my car here. The team is friendly, professional and communicative. They make the process so easy. And my car was finished early!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Car turned out great. They washed and cleaned it for me. And they got it done early!

My Experience

We were kept informed as to when the car would be done.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Nunca regresare ahi

Repair Quality

Mal servicio mi carro no quedo bien 100% el manager actua ser bueno pero no izo nada el cofre de mi carro quedo mad abierto de un lado quw de otro y tan caro que cobran ya able ami aseguransa para que sepa el problema

Customer Service

Bad service never back my car is no ok 100%

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

This was the best organization I’ve dealt with in decades as far as customer service. It is refreshing to be treated so well. The work they performed was excellent and completed before the estimated date. Highly recommended.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I will highly recommend you to everyone. Great work and great staff. A+++

My Experience

I recommend this auto body repair. Top notch. 5 stars. Excellent customer service on top of the incredible work. Thank you!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My vehicle was done before it estimated time frame.

Likely to Recommend

Repair Quality

Very nice

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Best team there is! This is my second car I’ve gotten work done on from this team and I wouldn’t go anywhere else!

My Experience

It was very was to make an appointment and drop off. Staff were very friendly and efficient. I got my van back earlier than the expected.

Likely to Recommend

Repair Quality

Looks great. I was kept informed of the process. Everyone was very friendly. Thanks

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

They were fantastic at communicating and giving me a really clear timeline. They took care of everything, including contacting the rental car service when I was done with the rental. And they were really thorough. I would highly recommend them.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I would say that from my experience that they were very trustworthy and I don't you will any problems.

Repair Quality

Honest, Excellent workmanship, Great customer interaction I am 100% Satisfied an I absolutely recommend Complete Collision 💯

Customer Service

Great people, Excellent workmanship.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great customer service front desk Quick turn off of simple repair which was sanding snd painting Hood of car looks great!

Likely to Recommend

Repair Quality

Customer Service

They opened up early to allow me to get my car before work! The team here is excellent!

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Without any doubt.

Repair Quality

Staff are helpful, professional and know the art of body repair.

Customer Service

Kept me Informed?

No

Ready on Time?

No

My Experience

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