CARSTAR Complete Collision

4.9 (1,036reviews)
97%
34627 16TH AVENUE S,  Federal Way,  WA  98003
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Shop AssistantSparkles

In operation 48 years.

An auto accident can be a big disruption in your daily routine. As an independently owned and operated collision repair facility, we understand this, which is why we offer the convenience of one-stop shopping for vehicle repair. Whether it is a door ding, a fender bender, or a major collision, CARSTAR Complete can assist you in getting your vehicle back to pre-accident condition. In addition to repairing all types of auto body damage, CARSTAR Complete claims experts communicate with insurers every day and thoroughly understand their processes and procedures. This means no unnecessary delays, so you can get back on road and on with your life in a timely manner. Finally, you can enjoy peace of mind with our limited-lifetime warranty, which is honored at any CARSTAR location. Relax, We’ll take it from here!

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (1,036)

My Experience

Quick. Great communication. Helpful staff!

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Repair Quality

Excellent communication and guidance about the process at each step. Also, my car was done a week earlier than estimated!

Customer Service

Returned Clean

My Experience

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My Experience

They kept me informed about everything. Communication is absolutely the best. Thank you very much! I highly recommend you all. My car was vacuumed and washed. I didn't expect it. Being an 80 year old, I was deeply touched along with the work they performed. Triston... thank you again for a job well done. I have a new car again. I recommend you to anyone that needs their car was worked on. EB

Likely to Recommend

I have already recommended them.

Repair Quality

All the staff were absolutely wonderful. KUDOS especially to Triston, receptionist and all the crew. Tristan explained everything in plain english which I understood everything. Thank you for your patience and doing a super job. I feel I have a new car, cleansed and vacuum and was emotional when I looked and sat in my car. I highly recommend it, if anyone had a need to repair their vehicle. Thank you Esperanza

Customer Service

The best team. Thank you

My Experience

10/10 for great customer service and excellent work on my vehicle. Thank you to the ladies for helping me understand and going over the process and also big thanks to those who fixed my car back to where I can drive comfortably. Thank you !

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My Experience

I am very satisfied with the work you guys did I feel like am driving my car like before the accident happened thank you

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Repair Quality

You guys did great job

Customer Service

Returned Clean

My Experience

My operative thought is Professional. I was involved in every step of the process to make sure that nothing was being hidden from me. When my check engine light came on after I had taken my car home, Travis immediately made sure that my car was diagnosed as quickly as possible. Working with this company was a highlight of an otherwise pretty upsetting situation (car getting hit and all)

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Repair Quality

Professional and quick. When my check engine light came on afterward, fit me in right away and resolved the issue within 20 minutes

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Repair is alright I just would really like my deductible and rental cost returned to me since the accident was not my fault

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My Experience

Wonderful service, good communication, perfect job on car.

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Wonderful

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Wonderful

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Would just advice to say not to spray on the inner dashboard

Repair Quality

The quality of the repair is great! Only feedback I would give is that in the general clean up of my car, the inner console of my dashboard now has streak marks/spotted that was not there before. Haven’t been able to remove it.

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They did fast and great work. I appreciated Travis’s help and was happy to pick up early. I even made the appointment just the night before online through Geico and they were able to handle the surprise with ease.

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Fast work and I am thrilled with the results

Customer Service

They were helpful and knowledgeable at the front desk and Travis who explained the process.

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My Experience

This was a wonderful experience. The staff were very professional and and friendly. They kept us updated on the progress as they went. We are very happy with the outcome, the work was great.

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