CARSTAR John's Body Shop

4.9 (816reviews)
98%
5795 NE Minder Road,  Poulsbo,  WA  98370
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Shop AssistantSparkles

In operation 48 years, 8 years at this location.

An auto accident can be a big disruption in your daily routine. As an independently owned and operated collision repair facility, we understand this, which is why we offer the convenience of one-stop shopping for vehicle repair. Whether it is a door ding, a fender bender, or a major collision, CARSTAR John's Bodyshop can assist you in getting your vehicle back to pre-accident condition. In addition to repairing all types of auto body damage, CARSTAR John's Bodyshop claims experts communicate with insurers every day and thoroughly understand their processes and procedures. This means no unnecessary delays, so you can get back on road and on with your life in a timely manner. Finally, you can enjoy peace of mind with our limited-lifetime warranty, which is honored at any CARSTAR location. Relax, We’ll take it from here!

Services
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (816)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its exceptional service quality, seamless communication, and impressive timeliness. Many highlight the outstanding repair work, noting vehicles were returned looking brand new with perfect paint matches. The proactive text message updates throughout the repair process were frequently commended, making customers feel informed and at ease. Coordination with insurance companies and rental car services was widely appreciated, reducing stress for customers. Several noted repairs were completed ahead of schedule. A few customers mentioned minor issues such as parts fitting or missed details, reflecting opportunities for improvement as noted directly in their feedback.
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"Customer service at its finest! Excellent communication, professional, quality repair and friendly attitudes. ..." Read more
"I am totally satisfied with the work done by CARSTAR Johns Autobody Shop. They had to redo work that another ..." Read more
"I could not be happier with all aspects of the service and quality of the workmanship."
"... 300H. It looks like new! These are great people: truly outstanding customer service in all respects. My husband had his Mitsubishi repaired there, too, ..." Read more
"Excellent work and superb customer service! Will highly recommend to anyone needing a quality body shop!"
"I was impressed with how quickly the repair was completed."
"Was told 12 to 14 days for the repairs to be completed, 10 days later my truck was finished and ready for ..." Read more
"Ive been to this shop before they do fantastic work in a very timely manner very professional and great with communication. I wouldnt ..." Read more
"... professional, proactive and friendly. The vet looks great and the work was completed ahead of schedule!" Read more
"... a dent in my car door was going to take 2 weeks!! They did complete the repairs 2 days early!!" Read more
"I really appreciated the communication at every step of the repair process that kept me informed. Attention ..." Read more
"Excellent communication via text and phone calls."
"Clear and consistent communication; when we had an issue with a part that popped out after picking up our ..." Read more
"The communication out from Carstar John's Body Shop with us, with the insurance company, with the repair folks, ..." Read more
"Fantastic workmanship, customer service and communication."

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Nice job on the repairs. Couldn’t do a 10 because I’m going to need to come back for the automatic door lock that was missed

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Absolutely, and we are planning on bringing another of our vehicles for paint restoration

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Did a great job repairing the faulty Hyundai factory paint. My daughter is really happy to have her car back

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Brianna was fantastic, I felt like my concerns were validated and she understood what was important to me

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Very nice, efficient and helpful! Hannah was great!

My Experience

While the damage wasn't extremely extensive, it was in a very inconvenient spot to fix. I wasn't sure they'd be able to fix it, but they did! & So quickly! The paint match is perfect & in ssooooo happy to have my car back. Thank you so much to the Carstar John's team. Your professionalism has showed in every step of the experience. From the detailed text updates to the detail job on the interior- Your attention to that detail is much appreciated. I'll be recommending you to everyone I know!

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Car Star is always excellent My car looks perfect and the staff are so friendly and helpful.

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Great service! Friendly and helpful staff!

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Great staff!

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The communication out from Carstar John's Body Shop with us, with the insurance company, with the repair folks, with the parts suppliers,and with the rental car company made this whole process extraordinarily seamless. Many Thanks!

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Hey, I've already recommended you. THe best part of your service, aside from a great finished product in a timely manner, is the Amazing coordination with the Enterprise Car Rental and American Family Insurance (the other party's insurance). Your coordination made the process seemless. Thanks very much for your expertise. Be well, Shaari and Len

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I really appreciated the communication at every step of the repair process that kept me informed. Attention to detail and using genuine Toyota parts make this shop top notch! Thank you!!

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Was told 12 to 14 days for the repairs to be completed, 10 days later my truck was finished and ready for pick up

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It is a shame that your good work was ruined by the install of the bed side rail.

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