CARSTAR Manassas - Collision Center
In operation 7 years.
CARSTAR Manassas Collision Center specializes in high-quality collision repairs, excellent customer service, and satisfaction in Manassas Park, VA. Our location is locally owned and operated and committed to delivering top-notch collision repair services, ensuring a seamless experience to get you back on the road swiftly after a?collision. Relax;?we will take it from here.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- American Express
- Discover Card
- MasterCard
- Visa
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 6:00 pm |
| Tue | 8:00 am - 6:00 pm |
| Wed | 8:00 am - 6:00 pm |
| Thu | 8:00 am - 6:00 pm |
| Fri | 8:00 am - 6:00 pm |
| Sat | 8:00 am - 1:00 pm |
Service Quality
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I have been working with the guys at Carstar Manassas, for about six years now. They have always been 100% knowledgeable, reliable, and dependable when it comes to all of my vehicles needs. Thank you Marino, Nicole, Carlos, and the rest of the staff. This. Is the only shop I go to for all of my vehicles needs. 5 stars for you guys. Thank you from my family to yours.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Dissatisfied with verbal comments (plans )/service in terms of full repair & not following through as promised or reneging on the full parts of vehicle that would be repaired. The attendant colored the front right side end on repair sheet 8/7 as well & did not follow through w/repair as described. He stated that repair may take as long as 7 days & all of a sudden repair is complete within 2 days & began on 8/10 in which did not properly allow drying by 8/11. Carlos disputed prior comments that he made about vehicle claiming that the ins company modified instruction. He did not contact me directly concerning his plan moving forward but shared info w/a third party; I live in another state & had to drive there to pick up vehicle next day to avoid added rental charges. Per several msgs from enterprise, it looks as though CS had not communicated pick up on 8/12 @ 3 pm pick up. I also feel as though if we looked like the CS staff the approach would have been handled differently as I noted how the staff communicated w/other customers. Talking about customers & stereotyping them when they leave is also inappropriate. We could have chosen any repair location, so I am dissatisfied w/communication & service. Thank you
Likely to Recommend - 0.5/5.0 -
Dissatisfied with verbal comments (plans )/service in terms of full repair & not following through as promised or reneging on the full parts of vehicle that would be repaired. The attendant colored the front right side end on repair sheet 8/7 as well & did not follow through w/repair as described. He stated that repair may take as long as 7 days & all of a sudden repair is complete within 2 days & began on 8/10 in which did not properly allow drying by 8/11. Carlos disputed prior comments that he made about vehicle claiming that the ins company modified instruction. He did not contact me directly concerning his plan moving forward but shared info w/a third party; I live in another state & had to drive there to pick up vehicle next day to avoid added rental charges. Per several msgs from enterprise, it looks as though CS had not communicated pick up on 8/12 @ 3 pm pick up. I also feel as though if we looked like the CS staff the approach would have been handled differently as I noted how the staff communicated w/other customers. Talking about customers & stereotyping them when they leave is also inappropriate. We could have chosen any repair location, so I am dissatisfied w/communication & service.
Repair Quality - 0.5/5.0 -
Dissatisfied with verbal comments (plans )/service in terms of full repair & not following through as promised or reneging on the full parts of vehicle that would be repaired. The attendant colored the front right side end on repair sheet 8/7 as well & did not follow through w/repair as described. He stated that repair may take as long as 7 days & all of a sudden repair is complete within 2 days & began on 8/10 in which did not properly allow drying by 8/11. Carlos disputed prior comments that he made about vehicle claiming that the ins company modified instruction. He did not contact me directly concerning his plan moving forward but shared info w/a third party; I live in another state & had to drive there to pick up vehicle next day to avoid added rental charges. Per several msgs from enterprise, it looks as though CS had not communicated pick up on 8/12 @ 3 pm pick up. I also feel as though if we looked like the CS staff the approach would have been handled differently as I noted how the staff communicated w/other customers. Talking about customers & stereotyping them when they leave is also inappropriate. We could have chosen any repair location, so I am dissatisfied w/communication & service.
Customer Service - 0.5/5.0 -
Dissatisfied with verbal comments (plans )/service in terms of full repair & not following through as promised or reneging on the full parts of vehicle that would be repaired. The attendant colored the front right side end on repair sheet 8/7 as well & did not follow through w/repair as described. He stated that repair may take as long as 7 days & all of a sudden repair is complete within 2 days & began on 8/10 in which did not properly allow drying by 8/11. Carlos disputed prior comments that he made about vehicle claiming that the ins company modified instruction. He did not contact me directly concerning his plan moving forward but shared info w/a third party; I live in another state & had to drive there to pick up vehicle next day to avoid added rental charges. Per several msgs from enterprise, it looks as though CS had not communicated pick up on 8/12 @ 3 pm pick up. I also feel as though if we looked like the CS staff the approach would have been handled differently as I noted how the staff communicated w/other customers. Talking about customers & stereotyping them when they leave is also inappropriate. We could have chosen any repair location, so I am dissatisfied w/communication & service.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Nicole and Carlis were outstanding!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Used CarStar after my car was rear-ended, and the experience was stress-free from start to finish. Their team communicated updates consistently and worked with my insurance company to ensure genuine OEM parts were used. When I picked it up, the paint match, panel gaps were all excellent, and they even surprised me with a fully detailed interior. Highly recommend Carlos and their professional staff!"
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
Excellent communication
Returned Clean
My Experience - 5.0/5.0 -
It was great working with Carlos and the staff!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Timely and very satisfied with the work done 💯 on top the there game.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Work done n a very timely period to my surprise.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The quality of service was excellent
Customer Service - 5.0/5.0 -
People were very professional, very respectful and friendly and ready to go the extra mile to help.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Carlos was absolutely fantastic - he kept me informed every step of the way - worked issues with the warranty company - 5 star service Nicole was also very accommodating
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Efficient, friendly, responsible, and responsive service that exceeded all expectations
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
professional service
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Carlos was very polite and professional! I got my car back earlier than expected too! Work looks great!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Your office staffs were very well hospitality & professional skills. I appreciate whatever CARSTAR made well done my car.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0 -
quick repairs plus washed pickup