Rick's Auto Body - CARSTAR

4.8 (3,072reviews)

95%

(540) 347-3922

5383 Telephone Rd, Warrenton, VA 20187

95%

See Photos

5383 Telephone Rd
Warrenton, VA 20187

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Online Estimate

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About Rick's Auto Body - CARSTAR

See Photos

5383 Telephone Rd
Warrenton, VA 20187

Get Directions Website Email

Take photos and get an online estimate

Online Estimate

Schedule an estimate appointment

Book Appointment

Shop Assistant

Have questions? Get instant help with repair estimates, services, repair status, and appointment booking.

In operation 20 years.

Located in the New Baltimore area of Warrenton and servicing this community for decades. A go to collision repair shop for all of the local auto dealerships in Warrenton as well. An I-CAR Gold Class facility.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Full Service Mechanical
Towing
Automotive Glass Replacement
Motorcycle Repair
Detailing
Paintless Dent Repair

Payment Types

American Express
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 6:00 pm
Tue	8:00 am - 6:00 pm
Wed	8:00 am - 6:00 pm
Thu	8:00 am - 6:00 pm
Fri	8:00 am - 6:00 pm
Sat	8:00 am - 12:00 pm

* Holiday hours may differ.

I-Car

Call

Website

Reviews (3,072)

Sort By:
Newest
Rating

2,844 Customers Rated

5 Stars

78.6% Complete

(2414)
4 Stars

8.5% Complete

(260)
3 Stars

2.3% Complete

(71)
2 Stars

1.1% Complete

(34)
1 Star

0.5% Complete

(14)
< 1 Star

1.7% Complete

(51)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for its exceptional service quality, with repairs frequently described as flawless, professional, and restoring vehicles to like-new condition. Communication stands out as a major strength, with many customers highlighting regular text and phone updates throughout the repair process. Timeliness is another recurring highlight, as numerous customers noted their vehicles were completed ahead of schedule. A few customers mentioned wanting more proactive updates or experienced minor delays, and isolated concerns about workmanship details were noted directly from their feedback. Overall, the vast majority of customers express high satisfaction and willingness to recommend the shop to friends and family.

Select to learn more

Service Quality
Timeliness
Communication

"... with my rental car to not complicate the process. 1010 in terms of quality of repair work and customer experience." Read more

"With Ricks Auto Body, I experienced total professionalism and communication from start to finish. And the results of my repair are amazing and as ..." Read more

"Excellent quality workmanship of the repair."

"Very professional staff and quality of work. Friendly and easy to deal with."

"Excellent metal work and body work. Paint work was top notch. Thanks to the skilled team."

"I thought my car would be in the shop for a week but it was done in 2 days!"

"My car was actually ready two days before the promised date."

"Done ahead of schedule!"

"THE TARGET DATE WAS MAY 1; HOWEVER, MY VEHICLE WAS READY-TO-GO ONE-WEEK EARLIER!!"

"took way longer than originally expected"

"it took a month to get my car back with little updates"

"Communication was excellent; I received daily texts with the status of my repairs."

"My repair was done swiftly and during the process, Rick's kept me up to date on the progress and sent an estimate promptly. Everyone I worked with there was courteous ..." Read more

"No word from repair shop re estimate skyrocketing from $1700 to $7,000. I learned of that when I called to check ..." Read more

"So easy to work with! Communication was an A+. Hopefully we don't need any body work done anytime soon but if we do, this will be the ..." Read more

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"... with my rental car to not complicate the process. 1010 in terms of quality of repair work and customer experience." Read more

"With Ricks Auto Body, I experienced total professionalism and communication from start to finish. And the results of my repair are amazing and as ..." Read more

"Excellent quality workmanship of the repair."

"Very professional staff and quality of work. Friendly and easy to deal with."

"Excellent metal work and body work. Paint work was top notch. Thanks to the skilled team."

"I thought my car would be in the shop for a week but it was done in 2 days!"

"My car was actually ready two days before the promised date."

"Done ahead of schedule!"

"THE TARGET DATE WAS MAY 1; HOWEVER, MY VEHICLE WAS READY-TO-GO ONE-WEEK EARLIER!!"

"took way longer than originally expected"

"it took a month to get my car back with little updates"

"Communication was excellent; I received daily texts with the status of my repairs."

"My repair was done swiftly and during the process, Rick's kept me up to date on the progress and sent an estimate promptly. Everyone I worked with there was courteous ..." Read more

"No word from repair shop re estimate skyrocketing from $1700 to $7,000. I learned of that when I called to check ..." Read more

"So easy to work with! Communication was an A+. Hopefully we don't need any body work done anytime soon but if we do, this will be the ..." Read more

Robert (Honda owner) reviewed 8/3/26

Great service. Friendly. Good communications.

Christina (Ford owner) reviewed 8/3/26

Anil (Honda owner) reviewed 8/3/26

The work took way too long, pricing seemed incorrect, finished product was choppy.

Kiana (Subaru owner) reviewed 8/3/26

James (Cadillac owner) reviewed 8/3/26

Great work on time and looks like new.

Mark (Ford owner) reviewed 8/3/26

Patricia (Honda owner) reviewed 8/1/26

Great job! Finished early! Car was returned to me clean! Good communication through text messages!

Joseph (Chevrolet owner) reviewed 7/30/26

Richard (Lincoln owner) reviewed 7/30/26

Debora (Jeep owner) reviewed 7/30/26

They were kind and professional. They answered all my questions and kept in contact and the work was perfect

I will recommend them

Beautiful job

Excellent service

Barbara (Subaru owner) reviewed 7/30/26

Joan (Volkswagen owner) reviewed 7/29/26

The customer service was outstanding.

Anthony (Volkswagen owner) reviewed 7/27/26

I have always recommended Rick’s as well as all the shops under this ownership as their work at any of their shops is more than expected ALWAYS

Excellent repair as usual. Your combination of shops has never failed to impress me or others that I have suggested as customers.

A few more phone calls/text messages would have helped me but overall the appraiser and management were more than helpful as was Melanie who is a fabulous addition to the business

Faye (Nissan owner) reviewed 7/27/26

Every aspect of Service was good.

Tony (GMC owner) reviewed 7/24/26

Very nice work !

William (Mercedes-Benz owner) reviewed 7/24/26

John and the team were great. I would highly recommend Rick’s to friends and family.

Great service!

Cheryl (Jaguar owner) reviewed 7/22/26

Brandon was my contact estimator and kept me up to date with everything. He was great. I spoke with another person (can't remember his name) that stayed late one night to make sure I could pick my car up the next day. That was awesome. One of the managers was very personable the day I picked up my car and let me know he followed my repairs. That was impressive. Melanie was also great every time I needed anything. You have a great team. I would recommend you to everyone.

Leroy (Chevrolet owner) reviewed 7/22/26

Well done, fast service. Keep me up with what was going on!

Aaron (Nissan owner) reviewed 7/22/26

It was a good job.

Alan (Honda owner) reviewed 7/20/26

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The average cost of auto body repair for a vehicle damaged in an accident in 2021 was $3,790.

Rick's Auto Body - CARSTAR

Take photos and get an online estimate

Schedule an estimate appointment

About Rick's Auto Body - CARSTAR

Take photos and get an online estimate

Schedule an estimate appointment

Reviews (3,072)

2,844 Customers Rated

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 0.5/5.0

Repair Quality - 2.5/5.0 -

Customer Service - 2.5/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 4.8/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?