Rick's Auto Body - CARSTAR

4.8 (3,072reviews)
95%
5383 Telephone Rd,  Warrenton,  VA  20187
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Shop AssistantSparkles

In operation 20 years.

Located in the New Baltimore area of Warrenton and servicing this community for decades. A go to collision repair shop for all of the local auto dealerships in Warrenton as well. An I-CAR Gold Class facility.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Motorcycle Repair
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 6:00 pm
Tue 8:00 am - 6:00 pm
Wed 8:00 am - 6:00 pm
Thu 8:00 am - 6:00 pm
Fri 8:00 am - 6:00 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.
I-Car

Reviews (3,072)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for exceptional service quality, with many noting repairs that make vehicles look brand new or better than before. Communication stands out as a major strength, with regular text updates and proactive status calls keeping customers well-informed throughout the repair process. The team is frequently described as professional, friendly, and accommodating, going above and beyond to help with insurance coordination and rental car arrangements. Timeliness is another key positive, with numerous customers reporting repairs completed ahead of schedule, sometimes by days or even weeks. The front desk staff receives particular recognition for being helpful and personable. While most feedback is overwhelmingly positive, a few customers mentioned minor issues with paint quality, communication gaps, or cleanliness that required follow-up visits.
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"Quick, friendly service with a first class repair job! Really appreciated being able to get my rent car ..." Read more
"... with my rental car to not complicate the process. 1010 in terms of quality of repair work and customer experience." Read more
"... is always the best. Would never use anyone else. Such attention to detail. Things you would miss- they see." Read more
"... is so easy to deal with, and most important of all they do phenomenal work." Read more
"Outstanding service! Vehicle looks like new! I could not be happier with the repair work! THANK ..." Read more
"I thought my car would be in the shop for a week but it was done in 2 days!"
"My repairs are always completed earlier than scheduled"
"My car was actually ready two days before the promised date."
"THE TARGET DATE WAS MAY 1; HOWEVER, MY VEHICLE WAS READY-TO-GO ONE-WEEK EARLIER!!"
"Done a few days early which was great."
"I had daily texts!"
"Communication was excellent; I received daily texts with the status of my repairs."
"Received an update throughout the entire process"
"Excellent communication throughout the entire process. I was kept apprised of the work status."
"it took a month to get my car back with little updates"

Likely to Recommend

Repair Quality

Customer Service

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Repair Quality

The work took way too long, pricing seemed incorrect, finished product was choppy.

Customer Service

Returned Clean

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Repair Quality

Customer Service

My Experience

Great work on time and looks like new.

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Repair Quality

Customer Service

My Experience

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My Experience

Great job! Finished early! Car was returned to me clean! Good communication through text messages!

My Experience

Great service. Friendly. Good communications.

My Experience

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Repair Quality

Customer Service

My Experience

They were kind and professional. They answered all my questions and kept in contact and the work was perfect

Likely to Recommend

I will recommend them

Repair Quality

Beautiful job

Customer Service

Excellent service

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Repair Quality

Customer Service

My Experience

The customer service was outstanding.

Likely to Recommend

I have always recommended Rick’s as well as all the shops under this ownership as their work at any of their shops is more than expected ALWAYS

Repair Quality

Excellent repair as usual. Your combination of shops has never failed to impress me or others that I have suggested as customers.

Customer Service

A few more phone calls/text messages would have helped me but overall the appraiser and management were more than helpful as was Melanie who is a fabulous addition to the business

Returned Clean

Likely to Recommend

Every aspect of Service was good.

Repair Quality

Customer Service

Returned Clean

My Experience

Very nice work !

My Experience

John and the team were great. I would highly recommend Rick’s to friends and family.

Likely to Recommend

Repair Quality

Great service!

Customer Service

Returned Clean

My Experience

Brandon was my contact estimator and kept me up to date with everything. He was great. I spoke with another person (can't remember his name) that stayed late one night to make sure I could pick my car up the next day. That was awesome. One of the managers was very personable the day I picked up my car and let me know he followed my repairs. That was impressive. Melanie was also great every time I needed anything. You have a great team. I would recommend you to everyone.

My Experience

Well done, fast service. Keep me up with what was going on!

My Experience

It was a good job.

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Customer Service

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Repair Quality

Customer Service

Returned Clean