Fairfax Collision Center CARSTAR
In operation 19 years.
2021 marks sixteen years of CARSTAR Fairfax Collision Center serving the Fairfax and Chantilly, Virginia areas after our initial expansion from Chantilly Auto Body. We provide numerous crucial automotive maintenance and body repair work services. Operating through our location and six sister facilities located throughout the area, Fairfax Collision Center is widely accessible to members of the local community needing our services. The employees at Fairfax Collision Center are dedicated to guaranteeing that each customer, prospective and actual, receives a top-notch level of service during the time his or her vehicle is in our possession, and to this end go to great lengths to maintain a reputation for excellent customer service and client loyalty. CARSTAR Fairfax Collision Center is a Manufacturer Certified Collision Care Facility for Fiat, Chrysler, Jeep, Dodge, RAM, Hyundai and KIA. Also an I-CAR Gold Class Shop.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
- Vietnamese
- Arabic
| Sun | Closed |
| Mon | 8:00 am - 6:00 pm |
| Tue | 8:00 am - 6:00 pm |
| Wed | 8:00 am - 6:00 pm |
| Thu | 8:00 am - 6:00 pm |
| Fri | 8:00 am - 6:00 pm |
| Sat | 8:00 am - 12:00 pm |
Service Quality
Likely to Recommend - 5.0/5.0 -
100% and I want to say we have used CARSTAR before for another family member but will definitely be referring!
Repair Quality - 5.0/5.0 -
Everyone was so great from the moment we walked in. Karen at the front desk supporting and Abe taking EXCEPTIONAL attention to detail.
Customer Service - 5.0/5.0 -
Recieved updates in real time, customer service needs at the shop were transparent, anytime I had a thought of "I wonder how the repair is going" I would get a text message from the team.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Friendly and fast work. Plus kept me informed on repair progress
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 4.5/5.0 -
The repair was good, but their customer service is not great. I was not given a date to pick up my car. I was told first that it will be three days and it was almost 3 weeks.
Customer Service - 1.5/5.0 -
Bad tracking sistem, also bad costumer service
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.0/5.0
Repair Quality - 0.5/5.0 -
Still issues- I brought my car back to Brian August 4th. and still waiting for next steps
Customer Service - 5.0/5.0 -
Brian is fantastic- however I’m still waiting to hear back for next steps
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
I would never recommend this facility to anyone! If a person can’t keep their promise AND, communicate factually to the customer, how can the customer truly know they are doing good work. It scares me to think about the real end product they are delivering…if the quality of the work matches their broken promises, the consumer is in a world if hurt!!
Repair Quality - 1.5/5.0 -
They make promises that are not kept. No sense of actual customer satisfaction! They promised to return my tail light, and never did! They never return phone calls, you need to constantly call them!!
Customer Service - 0.5/5.0 -
They just don’t care about the customer, it’s broken promise after broken promise.
My Experience - 0.0/5.0 -
The repair work was good like last time, but it took a very long three weeks. Also, I didn’t receive regular text update unless I called in asking for status. Other than that, you guys were cool.
My Experience - 5.0/5.0 -
Friendly, professional staff. They kept in touch each step of the way and worked with insurance so I didn't have to. Great customer experience with zero friction.
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0 -
Took a very long time
Returned Clean
My Experience - 5.0/5.0 -
Work nicely done and timely. Only exception was a loose turn signal that had to be reconnected when picked up And re-tested!
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
Excellent body work.
Customer Service - 1.5/5.0 -
No return calls or email updates
Returned Clean
Likely to Recommend - 3.5/5.0 -
The work was great, but it took a long time to complete it.
Repair Quality - 4.0/5.0 -
Workmanship was great, but it took 11 days for the repair, which was a long time, considering the parts were ordered before the car was brought in.
Customer Service - 4.0/5.0 -
The staff was pleasant to deal with.
Returned Clean
Likely to Recommend - 2.0/5.0 -
Fine work, but I'd have them temper their expectations before recommending it.
Repair Quality - 5.0/5.0 -
The repair work was solid, you can't tell by looking at it that it's been repaired. The car was returned with a layer of dirt coating it, dusty footprints in the backseat, sap or glue stuck to the hood, and with a faint oder inside of the vehicle after the ac is run. I wouldn't make such a huge deal out of it but I've been getting these "please review us" notifications and emails for two weeks at this point. I've replied to two of them when I got them, but I'm now very done being asked about it.
Customer Service - 3.5/5.0 -
CS was fine, points doced for the document the office wanting me to sign having falsefied information on it. It was immaterial, it seems like it was there as a liability protection clause but what it asked me to confirm was untrue. When discussed the office employee said it was "fine" and "you don't have to worry about it" which was demeaning and self-serving of them to say.
Returned Clean
My Experience - 5.0/5.0 -
Kept informing me the vehicle proceeded through the phase of repairs. Good job!
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Was kept informed as to progress which was very good.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service and communication keeping me up to speed on the progress.
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
Great work
Customer Service - 3.0/5.0 -
Initially, it was great. However, my car was delivered a week late and the communication was poor.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Yes they did a great job but they need to clean behind i will have to spend 300 for an interior clean up
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0 -
As far as work it was well done but they messed up the interior all seats inside doors Dashboard just a mess I am to take it for an interior détail which will cost me $250