CARSTAR Manassas - Collision Center
In operation 7 years.
CARSTAR Manassas Collision Center specializes in high-quality collision repairs, excellent customer service, and satisfaction in Manassas Park, VA. Our location is locally owned and operated and committed to delivering top-notch collision repair services, ensuring a seamless experience to get you back on the road swiftly after a?collision. Relax;?we will take it from here.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- American Express
- Discover Card
- MasterCard
- Visa
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 6:00 pm |
| Tue | 8:00 am - 6:00 pm |
| Wed | 8:00 am - 6:00 pm |
| Thu | 8:00 am - 6:00 pm |
| Fri | 8:00 am - 6:00 pm |
| Sat | 8:00 am - 1:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Excellent customer service skills by the team at this location.
My Experience - 5.0/5.0 -
Excelente me gusto el trabsjo
My Experience - 5.0/5.0 -
I want to thank the staff at Manassas Collision for their excellent service. They are kind, responsible, and very honest. Special thanks to Carlos and his bilingual staff for taking such good care of everything. I truly appreciate the professionalism and attention to detail. Highly recommended!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
We had a great experience with carstar. They were responsible, always went out of their way to communicate and follow up, and helped answer all of our questions along the way. A special thanks to Carlos who did a great job communicating with us and keeping us in the loop regarding our claim.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Excellent repair and the car was spotless when we picked it up.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great customer service, and quick
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Making the decision to take my car to CarStar-Manassasas was One of the best decisions I’ve made. My car tuned out amazing and I had no complaints of the paint job and new side doors. Throughout my car repair process I appreciate all the updates-this extremely helpful for me. Overall this was one of the smoothest process I experienced. Thank you CarStar team!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
Phones need to be answered when called but great service
Returned Clean
My Experience - 0.0/5.0 -
We talked to the guys at pick up about a dimple in the clear coat where the repair took place and also we noticed you didn’t pop in the inside plastic as we pointed out before repairs. Workers said owner would call back around now so we are waiting on that. Other than that is was fine.
Likely to Recommend - 0.5/5.0 -
For the comments mentioned before not the quickness of the shop initially. Had they done these items correctly the first time or resolved quickly I would have no issue with them at all
Repair Quality - 1.0/5.0 -
I give a 2 because the initial repair was done quickly however there are still unresolved issues due to the owner will not call me back to schedule to resolve. For this I am not satisfied
Customer Service - 2.0/5.0 -
Like they wanted to get rid of us
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Nice work. Good people.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Could not be more pleased with CARSTAR and service provided by them while my truck was involved in an accident and needed repairs. The service provided by CARSTAR was outstanding. They have the best communication and my truck looks brand new. Thank you so much, can not be happier with the outcome.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Car looks even newer than before. Staff very friendly. Took longer than expected but it was worth it at the end. Would rather have it done properly taking their time than quickly rushing.
Likely to Recommend - 4.5/5.0 -
I would definitely recommend them, and I will use them if I need it (knock on wood I don't). Just wish the communication was better but they were still better than other shops I've experienced.
Repair Quality - 5.0/5.0 -
Car looks great, and even a few of the things that were "fixed" with the last repair look better than they did. "We can't do better than that" but Carstar did.
Customer Service - 4.0/5.0 -
Always friendly, though I had to check in for progress more than I heard on any updates as delivery date got closer.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very accommodating for customers