CARSTAR Northwest
In operation 30 years.
Northwest CARSTAR is located just south of Maple on 120th street. This location serves the auto body repair needs in northwest Omaha. This location is a 2016 Winner in the Best of Omaha Competition. Also we were a finalist in the 2016 Omaha's Choice Competition. This location is ICAR gold and Ford Recognized Body Shop, General Motors GM Officially Recognized Genuine Repair Provider, Chrysler MOPAR Certified Collision Repair Facility and Hyundai Recognized Collision Repair Center.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Excellent in customer service. Each team member were wonderful. I felt cared for and was called and texted on each progress decision. The car appearance looked like a new car. Great job!
Likely to Recommend - 5.0/5.0 -
Absolutely
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Excellent service
Returned Clean
Likely to Recommend - 0.5/5.0 -
At this point unlikely. It was an unnecessarily stressful endeavor. If the upholstery issue gets resolved I’ll have a better opinion. I really appreciate the help I got from Pete. He was just out of the shop and unavailable during the time my car was there.
Repair Quality - 2.5/5.0 -
The door with the “door dings” seems to be repaired okay. It’s the rest of ordeal that didn’t go particularly well including the odd residue on the interior.
Customer Service - 1.0/5.0 -
After my initial contract with Pete (I think), I had to work with Scott. He was difficult to work with. It seemed like we had to start all over with the plans for my car when I bought it in at the drop off time. He was rude on two of the three phone calls we had. He was much nicer when I picked the vehicle up. I left the shop with a dashboard warning light. Related to anything done there?? Had to make an appointment with a mechanic.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Pete & the team were fantastic to work with.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0 -
I would love to recommend your business to everyone
Repair Quality - 4.0/5.0 -
There is always room for improvement!!
Customer Service - 4.5/5.0 -
I am very happy with the staffs
Likely to Recommend - 5.0/5.0 -
I tell friends & family about the excellent work done and the friendly atmosphere of Carstars. That and the excellent rates for that work.
Repair Quality - 5.0/5.0 -
Our 21 year old Jeep Grand Cherokee looks like new thanks to Pete and his excellent crew.
Customer Service - 5.0/5.0 -
The extra effort Pete had to put into obtaining parts and designing the repair is deeply appreciated. Actually enjoy talking with him and his staff.
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
Final cost was $2,000 higher than original quote. New rear bumper was a bit more than was needed.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything looks great!
Customer Service - 5.0/5.0 -
Everyone was friendly and attentive.
Likely to Recommend - 5.0/5.0 -
Nothing but good things to say about Carstar, will definitely recommend
Repair Quality - 5.0/5.0 -
Everything was great! The truck looked like new, and the tailgate is even easier to use now
Customer Service - 5.0/5.0 -
The people were efficient and friendly, eager to please
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Im totally happy with the quality of work but the paint match is not great. I know it’s not going to be a perfect match but overall I see a good work.
Customer Service - 5.0/5.0 -
Yes Scott was Awesome in regards to my questions.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Looks good as new!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Thank you for fixing my car and washing it!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Did a good job!
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 2.5/5.0
Customer Service - 2.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
A 10
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great communication during the vehicle drop off, estimate and completion of work. Work was completed ahead of schedule
Customer Service - 5.0/5.0 -
Good customer service