CARSTAR Premier Collision Tacoma

4.8 (119reviews)
95%
111 North G St,  Tacoma,  WA  98403
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Shop AssistantSparkles

In operation 12 years.

An auto accident can be a big disruption in your daily routine. As an independently owned and operated collision repair facility, we understand this, which is why we offer the convenience of one-stop shopping for vehicle repair. Whether it is a door ding, a fender bender, or a major collision, CARSTAR Premier Collision Tacoma can assist you in getting your vehicle back to pre-accident condition. In addition to repairing all types of auto body damage, CARSTAR Premier Collision Tacoma claims experts communicate with insurers every day and thoroughly understand their processes and procedures. This means no unnecessary delays, so you can get back on road and on with your life in a timely manner. Finally, you can enjoy peace of mind with our limited-lifetime warranty, which is honored at any CARSTAR location. Relax, We’ll take it from here!

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Motorcycle Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Reviews (119)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, professionalism, and attention to detail, with many noting their vehicles were returned looking brand new. The daily text updates and proactive communication throughout the repair process were among the most frequently highlighted positives, giving customers peace of mind. Timeliness was another strong point, with numerous vehicles completed ahead of schedule. The welcoming, courteous, and knowledgeable staff left a lasting impression on first-time and returning customers alike. Customers also appreciated the complimentary cleaning of their vehicles. A few customers noted areas for improvement, including clearer explanations for repair delays, more thorough quality checks before vehicle return, and timely follow-up on unresolved issues - all reflecting a desire for the already high standards to be maintained consistently.
AI-Generated from reviews written in the last 12 months
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"Carstar did an excellent job on my wifes car. Customer Service was excellent as well."
"Looks better than ever! Very friendly, responsive and knowledgeable staff, clear communication. No ..." Read more
"... they even brought my car back to my retirement home. They went above & beyond to help me .My car looks brand new." Read more
"... a fantastic job and repairing my truck. They were very courteous and were directly on and finish before their estimate. I recommend them who heartedly." Read more
"Great customer service kind service personal left my car, immaculate, and clean! However I was not satisfied with the orange peel ..." Read more
"CARSTAR returned my car to new condition, and two days ahead of schedule."
"The job was completed ahead of schedule and the vehicle was super clean. Great work!!"
"The final result is excellent. But it took 6 weeks instead of the initial 2 because of a mishap. Also, still waiting for resolution on AWD sensor ..." Read more
"They did a great job with the repairs. But the communication was AMAZING! They kept me up to date with everything through text and phone calls. That ..." Read more
"... did such an amazing job! So easy to work with and the daily text updates kept me informed every step of the way! Highly recommended!!" Read more
"... They explained the whole process of the repair and kept us updated by text on how the repair was progressing. We are very happy with the repair work and the work ..." Read more
"Excellent experience. Clear communication, stayed in contact throughout the time my car was being repaired. Wonderful customer service!"
"... agency. That simplified everything for me. Side note: the text updates were not timely, so it was necessary to call to check on the timing. Speaking of which, reaching ..." Read more

My Experience

They made my car look like it was never damaged. Great job

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Our only issue was the amount of time without the car but the work itself was highly satisfactory

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

TACOMA,'S BEST COLOR-MATCHING EXPERTS AND HIGH-QUALITY FINISH BODY WORK !!! VERY PLEASED !!!

Likely to Recommend

Repair Quality

There is an area that does not line up correctly. I pointed it out at the time of pickup and was suppose to have a followup to solve the issue, but have not had anyone contact me.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Very friendly

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

We were kept updated frequently and everyone was kind and accommodating. The repair work looks fantastic!

Customer Service

See previous answer.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Nice people and knowledgeable Clean work

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

They were wonderful. Pleasant, professional, gave me a clear explanation of what would be done & the cost. The car was washed , inside vacuumed, mats were washed & they even brought my car back to my retirement home. They went above & beyond to help me .My car looks brand new.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

The fender looks great but the paint on my car was ruined in the cleaning process

Customer Service

Very nice people

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

CARSTAR returned my car to new condition, and two days ahead of schedule.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great service, good quality

My Experience

They kept me updated all throughout the process

Likely to Recommend

Repair Quality

They were responsive and kept me updated

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I am very pleased with the outcome and quality of work. Thank you very much

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

It was fast and through. The staff performed easily and was friendly. The second time I used you was as good as the first.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone was so kind and the work got done very fast! Thanks!

Likely to Recommend

Repair Quality

Awesome job!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I have brought cars here a few times and I won’t go anywhere else. The service is top notch, everyone is so kind, work is done quickly, and is always high quality. Thank you!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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