CARSTAR West-Hill Auto Body
In operation 66 years.
West-hill CARSTAR Auto Body has been in business for 60 years at the same location in Hillside, Il. We are on their third generation of owners. We are a full-service collision repair facility. Our body shop prides itself on expertise, honesty and stellar service. We have a team of certified professionals committed to delivering superior quality and service to all of our customers. We place customer needs and safety at the highest level. Combined with exceptional skill and auto repair knowledge we use the latest in advanced technology and techniques to ensure your vehicle comes back to you looking like new. When it comes to comprehensive collision services, we are proud to be the preferred choice of drivers in the Chicagoland and Suburban area.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.5/5.0
Repair Quality - 2.5/5.0
Customer Service - 2.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The updates were very helpful--service great And the car looks amazing!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
I have recommended West-Hill numerous times over the years. Maybe this experience was a fluke. However, after this experience, I would not recommend them.
Repair Quality - 3.0/5.0 -
I realize that after being fixed, a repaired car will never look as it did when it came out of the showroom.
Customer Service - 0.5/5.0 -
I have used and recommended West-Hill for more than 20 years. Unfortunately, this experience was disappointing. The following summarizes the issues: (1) had to repaint because paint was not properly shaken and metallic specs dominated paint, (2) due to repainting and wrong wheel being sent twice, time to complete job was extended by 7 days, (3) only after I asked, West-Hill was only willing to pay the rental car for 3 of the seven additional days, and (4) when car was picked up, outside was not washed and inside was not cleaned (lots of body shop dust remained in the interior). Although I understand that mistakes happen, West-Hill never apologized, seemed to try to shift the blame, and would not pay all of the extra rental car days even though the delays were solely their fault. Finally, although I admittedly do not understand how estimates are made or why they are revised, when I asked why the estimate was increasing and my insurance company (State Farm) was being billed additional amounts after West-Hill was required to remove and re-paint due to West-Hill's mistake, I do not feel I received a satisfactory answer, which was "we can charge extra for blending."
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Joe is the best
Returned Clean
My Experience - 5.0/5.0 -
Very communicative (kept me informed along the way) and professional.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
My drivers side rear interior door upholstery is not a match to the interior of my car.
Customer Service - 5.0/5.0 -
Always professional!