Cascade Collision Repair Orem

4.8 (1,221reviews)
95%
1005 N State Street,  Orem,  UT  84057
Bot
Shop AssistantSparkles

In operation 26 years.

Cascade Collision Repair delivers high-quality, OEM-focused collision repair backed by advanced technology, precision equipment, and factory-trained technicians. With multiple state-of-the-art locations, we provide comprehensive services including collision repair, structural restoration, paint refinishing, diagnostics, and ADAS calibrations—restoring your vehicle to pre-accident condition using manufacturer-approved methods and genuine OEM parts. We proudly maintain certifications with BMW, Ford, Fiat Chrysler Automobiles, Genesis, GM, Honda, Hyundai, INFINITI, Kia, Lucid, Mercedes-Benz, Nissan, Rivian, Subaru, Toyota, Tesla, and Volkswagen, ensuring every repair meets exact factory standards. At Cascade Collision Repair, quality craftsmanship, accuracy, and customer-focused service define every repair we perform.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
BMW
Chrysler
Dodge
Fiat
Ford
Genesis
Hyundai
I-Car
Jeep
Kia
Ram
Volkswagen

Reviews (1,221)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding communication, with many highlighting daily or frequent text and email updates that kept them informed throughout the repair process. The quality of repairs is frequently described as excellent, with vehicles often returned looking brand new, featuring perfect paint matches and thorough detailing. Timeliness is another strong point, with numerous customers noting their vehicles were completed on or ahead of schedule. The front desk staff and overall team are widely commended for their professionalism, friendliness, and helpfulness. A few customers noted areas for improvement, including occasional repair quality concerns, delays beyond the promised date, and rare instances of miscommunication - all drawn directly from customer comments.
Select to learn more
"This was a terrible experience. Our car is still not fixed properly. When I picked up the car, the strike post for the ..." Read more
"Exceptional job, paint was perfectly matched, great fitment and quality on all the parts and installation, and the car looks better than it ..." Read more
"About 10 itemsparts of the repair that were done poorlyimproperly along with 1 part that was billed and not even replaced. ..." Read more
"... professional. I was kept up-to-date all the way through. The quality of work is outstanding. Its like the accident never happened." Read more
"Everything looked brand new and works great! And my car was also detailed inside. We are very ..." Read more
"Team did an excellent job with communication, repair quality, and timeliness."
"I love the updates every Tuesday and Thursday! Ive never been to a shop that even comes close to how informative as Cascade!"
"The work done was good. However, communication wasn't good. An estimate was sent to a completely wrong e-mail address, I was never called regarding the estimaterepairs, ..." Read more
"Our only complaint was it took over a week later than we were told to complete. Wed get a notice that it would be done the next day ..." Read more
"... service was excellent, courteous, friendly and clear. Volume, frequency and timeliness of communication was just right. Minimized confusion by setting appropriate expectations ..." Read more

Likely to Recommend

Highly recommend.

Repair Quality

The repair was done according to their time line, kept me informed about the progress. Service desk is excellent. Thank you! The repair was great, except the passenger side of the car is not as sleek as the other side (minor issue). On the whole the quality exceeded my expectation.

Customer Service

Excellent service, very responsive and professional.

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Daily updates. Time line given was met. They even vacuum the vehicle and gave a nice gift for doing business with them.

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

I would love to introduce it.

Repair Quality

They are so nice to me .

Customer Service

They are so nice to me . Wonderful people .

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

My Experience

Skyler made the process so easy and kept us up to date along the way. The car looks amazing!!

Likely to Recommend

I've already made recommendations.

Repair Quality

Customer Service

Skyler was awesome!!!

Returned Clean

My Experience

Totally trustworthy. Two words to describe Cascade

Likely to Recommend

Repair Quality

Cascade is great!

Customer Service

Skylar is the best

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

100% recommended

Repair Quality

Excellent work and service They are very fast and reliable I appreciate their service and recommend 100%

Customer Service

Excellent work and customer service

Returned Clean

Likely to Recommend

Repair Quality

My car looks brand new again and staff was extremely helpful and friendly.

Customer Service

Staff was extremely helpful and friendly

Returned Clean

My Experience

Likely to Recommend

Repair Quality

You guys did amazing on my car door. Thank you!

Customer Service

Returned Clean

My Experience

Lacey was very helpful and kind. She was very patient w my silly questions I commend Lacey and the entire team on a job well done!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

My car was a total mess. I got 4 bids. Cascade bet all 4 bids. If there was something needing fix, like the back up camera, the dark tint. They knew where to send me. They updated me every day. They answered all of my questions. I couldn't have been in better hands. Thank you Cascade Collision for a great job done all around my car.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

My Experience

Everyone always treats me well and keeps me informed of the progress. Special thanks to Skyler for her help!

Likely to Recommend

Repair Quality

Cascade in Orem is great! As much as I don't like having to deal with accident damage, I appreciate how Cascade keeps me informed of the progress. Big shout out to Skyler's friendly way of making sure I'm know what's going on.

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Good work

Returned Clean

My Experience

Excellent service and my truck turned out great! Thank you!