Cascade Collision Repair Orem

4.8 (1,146reviews)
95%
1005 N State Street,  Orem,  UT  84057
See Photos
Instant Estimate
Book Appointment
Bot
Shop AssistantSparkles

In operation 26 years.

Cascade Collision Repair delivers high-quality, OEM-focused collision repair backed by advanced technology, precision equipment, and factory-trained technicians. With multiple state-of-the-art locations, we provide comprehensive services including collision repair, structural restoration, paint refinishing, diagnostics, and ADAS calibrations—restoring your vehicle to pre-accident condition using manufacturer-approved methods and genuine OEM parts. We proudly maintain certifications with BMW, Ford, Fiat Chrysler Automobiles, Genesis, GM, Honda, Hyundai, INFINITI, Kia, Lucid, Mercedes-Benz, Nissan, Rivian, Subaru, Toyota, Tesla, and Volkswagen, ensuring every repair meets exact factory standards. At Cascade Collision Repair, quality craftsmanship, accuracy, and customer-focused service define every repair we perform.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
BMW
Chrysler
Dodge
Fiat
Ford
Genesis
Hyundai
I-Car
Jeep
Kia
Ram
Volkswagen
Call
Email

Reviews (1,146)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding communication, with many highlighting frequent text and email updates that kept them informed throughout the repair process. The quality of repairs receives high marks, with numerous customers noting their vehicles looked brand new upon return, including perfect paint matching and thorough detailing. Timeliness is another strong point, as many vehicles were completed ahead of schedule. Staff friendliness and professionalism are repeatedly commended, with customers appreciating the welcoming atmosphere and attentive service. Some customers noted areas for improvement directly in their feedback, including occasional delays, isolated instances of parts not installed correctly, and a few concerns about interior cleanliness upon vehicle return.
AI-Generated from reviews written in the last 12 months
Select to learn more
"... excellent communication and provided regular updates. The work and craftsmanship was also excellent and they took great care of my vehicle. Excellent ..." Read more
"... on recommendations from friends and coworkers, and the work far surpassed my expectations. Stellar work, thank you!!" Read more
"... professional. I was kept up-to-date all the way through. The quality of work is outstanding. Its like the accident never happened." Read more
"High quality work and excellent communication on status of repairs. I highly recommend Cascade Collision to anyone searching ..." Read more
"... smooth minimizing wait times and downtime. Finally, quality of work, as far as I can tell so far, has been excellent and backed by a vehicle lifetime guarantee is reassuring. ..." Read more
"... because their equipment broke down and they painted my car the wrong color. There was no compensation offered for how much more I had to pay for my rental car. ..." Read more
"I was told it would be ready on Friday, only to get a text that day at 3:45 saying I would receive a phone call. ..." Read more
"In the beginning they told me it would be five days but it was ready in 2 12 days because I had an appointment. They went the extra ..." Read more
"It was done early. They estimated Wednesday and it was done on Monday."
"High quality work and excellent communication on status of repairs. I highly recommend Cascade Collision to anyone searching for a collision ..." Read more
"Team did an excellent job with communication, repair quality, and timeliness."
"Great job! The updates were so frequent and helpful!"
"Cascade was the best part of a frustrating situation. They provided excellent communication and provided regular updates. The work and craftsmanship was also excellent and ..." Read more
"The work done was good. However, communication wasn't good. An estimate was sent to a completely wrong e-mail address, I was never called regarding the ..." Read more

My Experience

Absolute 10/10 job as always. Great communication. I love Cascade

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

It seemed that the repairs were more extensive than what was needed. Not sure why the truck needed more than and new grill and a few scratches repaired.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Well, I don’t know yet. I haven’t drove the car very far yet so we’ll just have to wait a week or two and I’ll have to look at it real good but it seems to be just fine. It looks pretty good.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

I appreciated the frequent communication and prompt replies. I was updated on changes as they happened. The work looks good. Thanks!

Customer Service

I appreciated the frequent communication and prompt replies. I was updated on changes as they happened. The work looks good. Thanks!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Awesome friendly service. They seemed to go miles out of their way to anticipate and fulfill all of my needs and concerns. I have never met a company before quite like them. I would not hesitate to recommend them to anyone who asks.

My Experience

Everyone I worked with was professional and helpful in every way.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

There is a little white rectangle that is showing up on my windshield , from the camera that wasn’t there before. I’d like to bring it back in on Monday.

Likely to Recommend

Repair Quality

I was so impressed with the customer service and finished product. I will definitely recommend Cascade Collision to others.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Excellent service, excellent communication

Likely to Recommend

Repair Quality

Customer Service

Very good communication, excellent service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Second time having my truck there from accidents that I did not cause. Front desk estimators are absolutely fantastic very respectful and very caring. I would recommend them to anyone. The repairs looked great, professional, and back to original.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Repair work was good. They communicated via text every step of the way. Staff was friendly. They helped me with my rental car Don't know if I would feel differently if insurance hadn't covered everything, but they were great.

My Experience

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

The repair took slightly longer than I would prefer, one week, but the progress status helped.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

1 - 20 of 1,146

Nearby Quality Collision Group, LLC – Mso Auto Body Shops

Auto body shops nearby

view more shops in: Orem  |  84057