Centreville Collision Center CARSTAR
In operation 15 years.
CARSTAR Centreville Collision Center. Manufacturer Certified Collision Care. Nissan Certified Collision Repair Network, Infiniti Certified Collision Repair Network, KIA Recognized Repair Center, Hyundai Recognized Collision Repair Network, I-CAR Gold Class Shop.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
- Tagalog
- Vietnamese
- Korean
- Arabic
| Sun | Closed |
| Mon | 8:00 am - 6:00 pm |
| Tue | 8:00 am - 6:00 pm |
| Wed | 8:00 am - 6:00 pm |
| Thu | 8:00 am - 6:00 pm |
| Fri | 8:00 am - 6:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 1.0/5.0
My Experience - 5.0/5.0 -
Wow! What a great experience! Thank you for taking such good care of my Explorer. Loved the text updates! Drop off and pick up if my truck was easily the best experience I have ever had with car repairs. The staff was very polite, friendly, professional and provided SUPERIORS customer service. Will definitely recommend you all to anyone I know who needs repairs after an accident. Thanks!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Best customer service I've ever experienced in 51 years
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.0/5.0
Repair Quality - 2.5/5.0 -
One of the doors that was repainted had a chip in it and there was a rough texture at the bottom of the door. On the side were the door was removed, the seatbelt was missing a critical pieces and the panel was very poorly attached (there was a big gap). I don't think there was any kind of a quality control inspection at the end. Our car is back there now having these items repaired. :(
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0 -
I will be taking my son's car to them.
Repair Quality - 5.0/5.0 -
Looks like new!
Customer Service - 5.0/5.0 -
great customer service!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 3.5/5.0 -
This would have been a nice experience except for two things, listed below.
Customer Service - 3.5/5.0 -
I was told that my original estimate would be emailed "within the hour." I didn't get it until three days later. I was emailed daily regarding the status if my car. This was nice. I was told that it would be ready on Friday. It wasn't until 4:23 on Friday that I was informed that my car would not be ready for another 4 days. Not nice at all.
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
Excellent
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great job all around, beginning with Allen, (think that's his name) who set the standard very high with his professionalism. The entire process was not an inconvenience to me and I reaally appreciated your team keeping me apprised of the developments and work being done on my car. Keep up the good work, CCC? Best regards, Clarence Blakley
My Experience - 5.0/5.0 -
I very much appreciated your frequent updates. Obviously we now need to see how the truck runs. Thank you.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Excellent service and communication. I was pleased that they held to their original estimate of time to repair. I would definitely recommend to a friend.