Chantilly Auto Body CARSTAR
In operation 36 years.
Equipped with 30 collision repair work areas and a 25-automobile capacity paint department, CARSTAR Chantilly Auto Body operates in a cutting edge, 30,000 square foot repair facility located in Chantilly, Virginia. With over 60 years of combined leadership experience and an excellent reputation for its repairs and customer service, CARSTAR Chantilly Auto Body delivers top-notch results and exemplary finished products to its ever-growing list of satisfied clients. CARSTAR Chantilly Auto Body is a Manufacturer Certified Collision Care Center, Tesla Approved Body Shop, Ford Certified Aluminum Repair Shop, Ford Certified Collision Network, Subaru Certified Collision Center, Volkswagen Certified Collision Repair Center, Honda / Acura Pro First Certified Collision Facility, I-CAR Gold Class Shop.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
- Vietnamese
- Korean
| Sun | Closed |
| Mon | 8:00 am - 6:00 pm |
| Tue | 8:00 am - 6:00 pm |
| Wed | 8:00 am - 6:00 pm |
| Thu | 8:00 am - 6:00 pm |
| Fri | 8:00 am - 6:00 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent service
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
One of the best auto body repair shop in town, the repair cost is reasonable and quicker to handover the car. The guy who handed over my car is awesome, he spoken very well, i deff recommend this shop, thanks.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
As far as I can tell regarding parts externally visible without lifting car- everything was top notch. No complaints
Customer Service - 5.0/5.0 -
Direct and to the point regarding actions and received multiple updates over the two weeks car was under repair.
Likely to Recommend - 1.0/5.0 -
it depends on how the final repair is done
Repair Quality - 0.5/5.0 -
It took three weeks and then the window wasn't replaced (although you charged for it), a piece inside the car support is missing, and you put the wrong mirror on. I had to make a second trip to point all of this out. I've been told the new parts have been ordered but I haven't heard back yet. Hoping to get this rectified quickly.
Customer Service - 2.5/5.0 -
They were fine and said they would fix the mistake.
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Fast and great services
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great updates!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Nicely done
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0 -
Not decided yet. Asked for pending works to be completed. I may change my opinion based on final completion.
Repair Quality - 3.0/5.0 -
I do understand the service centre is busy and lot of cars to be addressed but I see few areas where the customer experience could be better in terms of timely concrets information and communication and proper quality checks before the car handed over to the customer.
Customer Service - 2.5/5.0 -
Lack of proper communication and specific details. Multiple followups to know what's happening on the service.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
great work and customer service!