Chantilly Auto Body CARSTAR
In operation 36 years.
Equipped with 30 collision repair work areas and a 25-automobile capacity paint department, CARSTAR Chantilly Auto Body operates in a cutting edge, 30,000 square foot repair facility located in Chantilly, Virginia. With over 60 years of combined leadership experience and an excellent reputation for its repairs and customer service, CARSTAR Chantilly Auto Body delivers top-notch results and exemplary finished products to its ever-growing list of satisfied clients. CARSTAR Chantilly Auto Body is a Manufacturer Certified Collision Care Center, Tesla Approved Body Shop, Ford Certified Aluminum Repair Shop, Ford Certified Collision Network, Subaru Certified Collision Center, Volkswagen Certified Collision Repair Center, Honda / Acura Pro First Certified Collision Facility, I-CAR Gold Class Shop.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
- Vietnamese
- Korean
| Sun | Closed |
| Mon | 8:00 am - 6:00 pm |
| Tue | 8:00 am - 6:00 pm |
| Wed | 8:00 am - 6:00 pm |
| Thu | 8:00 am - 6:00 pm |
| Fri | 8:00 am - 6:00 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.0/5.0 -
Repair quality is good but the collateral damage, delays, and headaches are a big issue for me.
Repair Quality - 1.0/5.0 -
The bumper was repaired well but it was assembled improperly and the car was scratched. I rejected the car and it was kept to have the scratches buffed out and the bumper reinstalled. Unfortunately, after the second pickup, the bumper was installed better but a gap was still visible on the passenger side. The scratches were buffed out on the drivers side but the paint was chipped at a primary point of the vehicle on the same side. This has wasted a tremendous amount of time and resources. I would urge the body shop to put more focus on quality checks before delivery of the vehicles to owners. This has also created unnecessary expenses for our insurance company and for the body shop itself.
Customer Service - 4.5/5.0 -
The body shop staff and rental car staff were very proactive and communicative throughout the entire process. When the vehicle was rejected twice, each time a member of the management team came out to inspect the vehicle and agreed with me about the rejection. Unfortunately, it is unknown if they also inspected the vehicle upon completion before calling me to pick up the vehicle.
Likely to Recommend - 3.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 2.5/5.0 -
front desk lady, caucasian, don't know name, was short with me.
My Experience - 5.0/5.0 -
Team was courteous and up front at all times in describing what was taking place with regard to the repair and updating us as to the progress. Upon retrieving the car, we noted that there was a new dent in the hood, the team was quick to accept responsibility and ensure the dent was fixed immediately.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I am extremely pleased with the repairs on my Mustang. It looked like it just came off of the dealer lot as a new car. My heartfelt praise to the TLC from Christie Greeves and Carol Holmes. They treated me with utmost respect and care. Thank you. LEE JACOBSON COMMANDER, US NAVY (RET)
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Everyone at the body shop was great! They did a great job on the car and made the whole process very easy.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
The paint on my truck is too white (not the same color as the rest of the truck). Your estimate was lower than all of the additional times you called to increase the estimate. $400+ to $600+ to $1900+ even with us declining all, you still managed to raise the cost. I feel your work has been terrific until this time. I have never seen you paint any of our vehicles with a different color than the rest of the vehicle.
Likely to Recommend - 3.5/5.0 -
100% Job completion would have been appreciated
Repair Quality - 3.5/5.0 -
Grill was not painted to match (only plain platic), Emission and Vacuum labels not provided and installed
Customer Service - 4.5/5.0 -
Very Friendly and informative
My Experience - 5.0/5.0 -
Chrissy took great care in her work as well as making sure I was very well taken care of. Great employee
My Experience - 5.0/5.0 -
Excellent Service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Did a great job....haven't truly been able to evaluate it as of yet with the weather.
Likely to Recommend - 5.0/5.0 -
excellent work.
Repair Quality - 5.0/5.0 -
excellent
Customer Service - 5.0/5.0 -
excellent
My Experience - 5.0/5.0 -
I appreciated and found informative and helpful receiving your daily updates on the repair cycle on my vehicle. The one on one's with your vehicle repair specialist was also much appreciated. Again, thank you. Carl Kachauskas