Chantilly Auto Body CARSTAR
In operation 36 years.
Equipped with 30 collision repair work areas and a 25-automobile capacity paint department, CARSTAR Chantilly Auto Body operates in a cutting edge, 30,000 square foot repair facility located in Chantilly, Virginia. With over 60 years of combined leadership experience and an excellent reputation for its repairs and customer service, CARSTAR Chantilly Auto Body delivers top-notch results and exemplary finished products to its ever-growing list of satisfied clients. CARSTAR Chantilly Auto Body is a Manufacturer Certified Collision Care Center, Tesla Approved Body Shop, Ford Certified Aluminum Repair Shop, Ford Certified Collision Network, Subaru Certified Collision Center, Volkswagen Certified Collision Repair Center, Honda / Acura Pro First Certified Collision Facility, I-CAR Gold Class Shop.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
- Vietnamese
- Korean
| Sun | Closed |
| Mon | 8:00 am - 6:00 pm |
| Tue | 8:00 am - 6:00 pm |
| Wed | 8:00 am - 6:00 pm |
| Thu | 8:00 am - 6:00 pm |
| Fri | 8:00 am - 6:00 pm |
| Sat | 8:00 am - 12:00 pm |
My Experience - 5.0/5.0 -
Everyone was courteous and ready to answer any question. The great topper was that it was finished four days before I expected. It is a great job. My family agrees that it is impossible to tell where the horrible scratch was.
Likely to Recommend - 5.0/5.0 -
I already have!
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
It is not possible for me to see where the damage was!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Excellent work. Shop did a great job keeping me informed all the way. Very pleased with the work. Appreciate the great work and the lifetime warranty. There is a reason this is a USAA preferred body shop.
Likely to Recommend - 5.0/5.0 -
Good shop. Worthy of USAA business
Repair Quality - 5.0/5.0 -
Excellent work. Good as brand new
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Still early so problems might happen but so far things look pretty good.
Customer Service - 5.0/5.0 -
Appreciated the call every day but give me an estimate when the car was ready.
Likely to Recommend - 5.0/5.0 -
Second time around and very happy with the experience.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Yes yes and yes
Repair Quality - 5.0/5.0 -
If I could give an 11 I would.
Customer Service - 5.0/5.0 -
Again really an 11
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Car looks great, calls were made, made it at closing time on Friday to pick car up. Front desk lady was in a bad mood, but didn't take away from quality work done. Just something to be aware of.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Repair work was great, calls were made, when I went to pick up my car the experience from front desk tainted the experience.
Customer Service - 3.0/5.0 -
Knew what to expect, promises delivered, again mood upon leaving left sour taste.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
So far good. Just received car back.
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Carol was so awesome! She called veryday to let me know what was happening and giving me constant updates. The issue that I did was completely out if her control but she still did as much as she could!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
Too many phone calls to update me on the status of my car. One call when it was ready would have been enough.
Returned Clean
Likely to Recommend - 5.0/5.0 -
We selected Chantilly based on friends' recommendations. Will gladly recommend to others
Repair Quality - 5.0/5.0 -
Very professional. Kept us posted throughout the entire process.
Customer Service - 5.0/5.0 -
Courteous, knowledgeable, and as noted they kept us updated
Returned Clean
My Experience - 5.0/5.0 -
Outstanding customer service abd attention to detail. i was most particularly impressed by the daily voice mail updates, it demonstrates exceptionally customer focused service. thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Everyone was GREAT, especially Carol.