Chilton Auto Body Berkeley

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Very friendly guys and done very nicely job, my car looks great after came out from there

Returned Clean

Likely to Recommend - 0.5/5.0 -

Very, very sorry this happened to what used to be a very well-run multi-generational family business in our town. Please don't trade off their good reputation.

Repair Quality - 1.5/5.0 -

This was delayed several times -- for an assortment of reasons. The first post-repair delay, I was told, was due to shoddy-drippy painting. (I was able to see this for myself in the shop, after I finally drove over to pick up the vehicle -- the day after the most-recently promised pickup date -- because nobody at the shop got around to calling me, emailing me, or even picking up the (unlisted !!!) phone.) Another repair-quality disappointment involved the alignment of the replaced rear-lift door. It was off, by a quarter inch, on both sides. I showed this to the new shop manager, Dan "Unfortunately" Shanahan, but he condescendingly assured me there was nothing to be done. Ten minutes later both sides were quickly adjusted -- by the former proprietor, who happened to be there and who's the only reason I brought my car to this shop. I do not believe the correction he readily made is a credit to the Chilton culture of competence or customer service.

Customer Service - 0.5/5.0 -

Prior to 10/31, shop manage Sean Cadwallader patiently, competently, responsively and pleasantly did his best to overcome delays on the part of Allstate (the covering insurer) -- in particular the inability of financial computer systems between the two companies to interact. Clearly, it wasn't Allstate's issue, but he did his best. What happened after he was replaced by Shanahan is inexcusable. = The phone number (if you can find it -- my insurance company couldn't) voice mail was set to ring for 10 rings -- before you finally get a recording promising a callback "at our earliest convenience." Sean usually answered right away, so I never heard it. Dan had better things to do. As far as I can tell the first time Shanahan bothered to open my car's file was after I picked it up. I had volunteered to him that I probably owed the shop some money, because Allstate earlier in the fall had had to send me partial funds they'd been unable to get through Chilton's computer system for weeks -- clearly news to him. I asked him to email me an invoice I could pay, since the value and complexity of the repairs had changed significantly, and I still hadn't received one. Ever since, he's treated me like a thief. I am very angry. Subsequently I was sent electronic copies of (various versions of) Allstate's itemized "repair estimate." I still don't know which one is accurate, they vary by several hundred dollars. Chilton's "collections," where Shanahan instantly referred me, doesn't receive calls. Just refers to a call center receiving money, with no knowledge of or access to the account. Finally I spoke with the insurance assessor, who confirmed that several clients he's dealt with in recent months have similar disastrous experiences with Chilton accounting. He said not to worry, they'll likely eventually figure it it out. I surely hope so.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The repair was great and my car immaculately clean when I picked it up

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Thank you to everyone involved. Excellent customer service and seamless repair experience.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0 -

Nice work on the car, and good communications throughout. Thanks

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

I’m already coming back for another repair.

Repair Quality - 5.0/5.0 -

This was the best repair service I’ve ever had. The staff I worked with was helpful and extremely professional. It’s such a pleasure during a stressful time to work with real pros. Great experience.

Customer Service - 5.0/5.0 -

I just wrote a long comment on how great my experience was but this app didn’t save it. Grrr. Great experience during a difficult time. Staff is very professional, friendly and knowledgeable

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Car looks and acts as good as new

Customer Service - 5.0/5.0 -

Staff were helpful and friendly and knowledgeable

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

Didn’t do the work, lied about it

Customer Service - 0.5/5.0 -

Lied about the process, wasted six weeks of my time, altered insurance estimate after the fact, botched claim process.

Returned Clean

My Experience - 5.0/5.0 -

Thank you for taking care of everything with no stress. Enjoyed the staff.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Car looks great process was simple and everything was taken care of efficiently.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

Excellent

Repair Quality - 5.0/5.0 -

Job well done in a timely manner. Friendly atmosphere. Keep up the good work

Customer Service - 5.0/5.0 -

Keep up guys

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 3.5/5.0 -

Not finished

Customer Service - 3.5/5.0 -

All good

Returned Clean

My Experience - 5.0/5.0 -

My primary contact was Sean Cadwallader. He was very courteous, professional, and helpful. Though I have limited visibility, I am confident that Sean has a very capable team behind him. All in all, I have high confidence in CS Chilton.

Likely to Recommend - 5.0/5.0 -

I had great experience using this shop. I would gladly share this experience with my friends.

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

My contact Sean was courteous, professional, and most helpful. The work was done to my full satisfaction. I will use this shop again in future.

Returned Clean

Likely to Recommend - 4.0/5.0 -

In a newer car the finish problems would have been more a concern.

Repair Quality - 4.5/5.0 -

Two small areas on fender with bumpy ? finish.

Customer Service - 5.0/5.0 -

Excellent customer service from pleasant, friendly, precise manager

Returned Clean

My Experience - 5.0/5.0 -

I was thoroughly pleased with the service I got from CS CHILTON BERKELEY. They understood my questions, gave me clear understandable answers and followed through with appropriate work in a timely manner. I would highly recommend them to others!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I am totally satisfied with the service I received on my Toyota Prius. What started out being a frightening experience for me was quickly turned into a pleasant experience. All my questions were answered, options were given. A plan was developed and followed through in a timely manner. I would highly recommend their work. 😊 This is a happy face!

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

I appreciate CS CHILTON BERKELEY Professional Service and I would like to give Sean Cadwallader and Staff a Personal Thanks!