Classic Collision Broad West

4.8 (129reviews)
97%
1333 Broad St,  Augusta,  GA  30901
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In operation 43 years.

Classic Collision was established in 1983 in with one single goal: to offer quality service with integrity and honesty. For over 40 years, we have continued to do this by employing the best talent and using the highest-quality materials. Classic Collision in Augusta, GA is here to give you peace of mind by making the auto body repair process as easy and stress-free for you as possible, from drop-off to pick-up. We put customer satisfaction first in all that we do while being I-CAR Gold and holding several OE certifications including Gm, BMW, Honda/Acura, Ford/Lincoln, Ford Glass/ FCGN, FCA, Genesis, Hyundai, Infiniti, Kia, Nissan and Tesla making us a leader in comprehensive collision repair.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 6:00 pm
Tue 8:00 am - 6:00 pm
Wed 8:00 am - 6:00 pm
Thu 8:00 am - 6:00 pm
Fri 8:00 am - 6:00 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.
Acura
Chrysler
Dodge
Fiat
GM
GM Electric Vehicles
Honda
Hyundai
Infiniti
Jeep
Kia
Nissan
Ram
Tesla
Volkswagen
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Email

Reviews (129)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, professional staff, and excellent communication throughout the repair process. Many highlighted receiving frequent text and call updates at every stage, keeping them informed and at ease. Repair quality was widely celebrated, with vehicles described as looking brand new or showroom-ready, and several repairs were completed ahead of schedule. Customers appreciated the welcoming, courteous atmosphere and the staff's knowledgeable, compassionate approach. A few customers noted areas for improvement, including occasional delays in proactive updates requiring them to initiate contact, minor repair oversights such as misaligned parts or color mismatches, and in isolated cases, dissatisfaction with repair outcomes. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop.
AI-Generated from reviews written in the last 12 months
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"... car. Repairs were completed in a timely manner, and my vehicle was restored to its original condition. I highly recommend Classic Collision for quality ..." Read more
"... service provided by the Classic Collision staff. All my expectations were met and exceeded how is that even possible. I recommend CC as the ..." Read more
"Very professional, knowledgeable representatives. Customer Service area was very clean. I would recommend ..." Read more
"... communication throughout the process was top tier and the end result was perfect." Read more
"Excellent work—it looks as if I never even had that accident. They are incredibly professional and efficient; they ..." Read more
"Polite, Knowledgeable. Good communication. Job completed well before promised time."
"... were delivered on time. CC received the parts and my repair was completed in a day and a half" Read more
"... an amazing job with my Tesla, Kept me updated and finished one week in advance !" Read more
"... accident. They are incredibly professional and efficient; they fixed my car very quickly and exceeded my expectations." Read more
"... that I received during each phase of the repair. It was completed early." Read more
"Absolutely, I received text messages at every step of the repair process."
"I received daily messages on progress. Questions were answered very quickly. My support ..." Read more
"I had to initiate all the updates, however, I would rather they were spending the time ..." Read more
"Incredibly smooth process from drop off to pickup, excellent communication throughout. They even made dealing with the rental car super ..." Read more
"The whole experience was great! Very good communication throughout the whole process."

Likely to Recommend

Repair Quality

Chris and Andrew did an excellent job taking care of some poor quality work done by Kendrick body before classic purchased them

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

9 the part was put on and looked like a different color because the other parts had faded. This could have been mentioned to me instead of me having to find it out myself

Customer Service

Returned Clean

Kept me Informed?

No

Ready on Time?

No

My Experience

Updates almost daily to keep me informed

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I was very impressed by the technicians thorough examination of my car when I went for my estimate as well as explaining to me there might be more costs once they took it apart for repair. The car looks great compared to how it looked before I brought it in. I was very satisfied with the work and the technician. I would highly recommend Classic Collision West End

Likely to Recommend

I would highly recommend it 👌 The cost was reasonable:, customer service excellent, and Betsy looked brand new

Repair Quality

Betsy and I are very satisfied by the technician who did the job. Very knowledgeable and detailed 👌

Customer Service

Excellent Alicia at the front desk was very inviting and friendly. The technician answered any questions I had

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

No

Ready on Time?

Yes

My Experience

Fast and efficient service. Friendly and professional. Reasonable prices.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

This needs to be gone over again ASAP! Belly PAN is busted. Noise coming out of it while I'm driving down the road. The belly PAN was evidently replaced with a used one are not replaced at all. I don't even know if the car was washed before they painted it.It looks so bad.The inside has dust everywhere

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent work—it looks as if I never even had that accident. They are incredibly professional and efficient; they fixed my car very quickly and exceeded my expectations.

My Experience

I am very pleased with the work that was done on my car. Everyone I talked with was courteous and helpful. I asked Christina for business cards so I can give them to friends who are inneed of your services. Thank you.

Likely to Recommend

I asked for their business card so I can hand them out to friends.

Repair Quality

Everyone was very nice and they worked with my time schedule.

Customer Service

Customer service was excellent

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great Customer Service from Christina! We are happy with our Tesla body repairs!

Likely to Recommend

It was really a nice surprise that they were also a certified Tesla Body shop! Also, Christina was outstanding!

Repair Quality

Everything is good! The paint on the bumper is slightly darker than rest of the vehicle, I know CC will take of it if becomes worse.

Customer Service

They always texted us with updates.

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Christina kept me updated thru out the whole process, everyone was very professional and friendly

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kristina was wonderful.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Location for this service was easily accessible; very courteous and professional staff; immediate assistance , very knowledgeable staff; immaculate office/reception area. Service completed in a very timely manner!

Likely to Recommend

Repair Quality

Very professional, knowledgeable representatives. Customer Service area was very clean. I would recommend them even tho my repair was a minor one; the representative's approach was very considerate so I did not get the impression that it was a bother to fix it. (replacement of a broken driver- side exterior door handle including a reconnect of wiring for the door's power lock. A family member has already been to this location to get advice and pricing for a paint repair to section of auto that during the last six months had paint bubbleing / peeling begin. The Representative was very professional and knowledgeable, gave detailed info of the steps required to do the repair while also having a printout of steps and cost for the discussion.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Did a great job my wife witch is hard to please was very satisfied with the work.

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

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