Classic Collision Capitol

4.9 (1,754reviews)
99%
9741 SW Capitol Hwy,  Portland,  OR  97219

In operation 43 years, 10 years at this location.

Classic Collision was established in 1983 in with one single goal: to offer quality service with integrity and honesty. For over 40 years, we have continued to do this by employing the best talent and using the highest-quality materials. Classic Collision in Portland, OR is here to give you peace of mind by making the auto body repair process as easy and stress-free for you as possible, from drop-off to pick-up. We put customer satisfaction first in all that we do while being I-CAR Gold and holding several OE certifications; making us a leader in comprehensive collision repair.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:30 pm
Tue 8:00 am - 5:30 pm
Wed 8:00 am - 5:30 pm
Thu 8:00 am - 5:30 pm
Fri 8:00 am - 5:30 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.
I-Car

Reviews (1,754)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding communication, with many highlighting frequent text and call updates that kept them informed throughout the repair process. The quality of repairs receives high marks, with numerous customers noting their vehicles looked brand new or better than before the damage. Timeliness is a standout strength, as many repairs were completed ahead of schedule, often days or even a week early. Staff are widely described as friendly, professional, knowledgeable, and genuinely caring. Several customers appreciated the added touch of having their vehicles cleaned inside and out upon return. A small number of customers noted areas for improvement, including occasional repair quality concerns, communication preferences not being met, and unexpected cost increases - all shared directly in their feedback.
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"... completed my vehicle work quicker than expected and they buffed my entire vehicle to help blend the new body work in with the older body work. The work was fantastic ..." Read more
"Repair team damaged the front bumper and pushed the signal light back, breaking a repair I had done just months ..." Read more
"... year old, very much loved car. Classic Collision went above and beyond in repairing even small imperfections, which has made me very happy. And they finished ..." Read more
"... an incredible job with my collision repair needs. They are meticulous to the highest degree, excellent with communication, and always exceed my expectations ..." Read more
"My car was nearly totaled, but they managed to make it look even better than it did before it was wrecked! Additionally, they gave me a very ..." Read more
"... to date communication by text on my cars status, they were three weeks ahead of schedule on repairs, helped arrange my rental car with Enterprise and ..." Read more
"... expectations, were very diligent in communication and even finished 6 days ahead of schedule. Ill definitely recommend them to anyone needing repairs." Read more
"Just took longer than original estimate so had to pay about $130 more for rental insurance."
"right on schedule, and over the holidays even!"
"... the whole process quick and very smooth. In fact, they finished 2 days early. I got a text almost every day, keeping me informed of the status. Their arrangement ..." Read more
"Best communication I have experienced with a repair shop."
"... recommend to others. Are all of the texts necessary Received 4 texts after the service. Could some be combined Too many." Read more
"I got regular updates. Every bit of communication was clear and prompt. Folks were helpful and answered my questions."
"I really appreciated the regular communication via text and calls about the progress on our car. I also really appreciated how quickly ..." Read more
"Excellent. Calling me by my name and keeping me up to date is great customer service"

My Experience

They were kind, understanding, great communicators, and made my car look new again!

Likely to Recommend

I have already been bragging on them!

Repair Quality

I am a single woman, who has never had to bring my car to a body shop. I was treated with kindness and respect. My questions were answered respectfully. The expected time frame was addressed after their assessment.. And then Chad and Toby kept me updated in both text and email. about the progress. The Enterprise rental car people worked smoothly and quickly with them getting me so and from so I could go to work. When Chad was done, my car looked brand new on the outside and cleaned spotlessly on the inside. I couldn't be happier! Thank YOU so very much for giving me a chance to appreciate them . CR

Customer Service

please see previous comments section

Returned Clean

My Experience

Quick, friendly and great service

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Repair Quality

Customer Service

My Experience

Very satisfied and repair was completed sooner than expected.

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Customer Service

Returned Clean

My Experience

Nice people. Great work Ahead of time Who could ask for more

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Repair Quality

great job with my vehicle BUT its a expensive way to get a good car wash.

Customer Service

Returned Clean

My Experience

A very nice experience considering the circumstances. CC explained the repair process, gave us a firm completion date and kept us updated on the progress. The repair job was more than satisfactory. We would definitely recommend CC for any collision repair.

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My Experience

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Returned Clean

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Repair Quality

They did a great job on my vehicle

Customer Service

Returned Clean

My Experience

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Repair Quality

Excellent communication and service

Customer Service

My Experience

Team was excellent. They kept me informed throughout the process and delivered my vehicle back earlier than expected.

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Repair Quality

Team was amazing! Kept me updated on the progress and the work was fantastic.

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Returned Clean

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Repair Quality

Absolute Professional

Customer Service

Absolute Professional

Returned Clean

My Experience

The staff were very friendly and helpful. They got my car back sooner than expected. It was a great experience. I would definitely recommend Classic Collision.

Likely to Recommend

Yes I would definitely recommend Classic Collision!

Repair Quality

Customer Service

The staff was extremely informative and friendly!

Returned Clean

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Repair Quality

Classic Collision is definitely a 10! the service was superb, thanks to Chad. I wouldn't want to go anywhere else for repairs. Thank you so much for your kindness.

Customer Service

Chad was superb.

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Returned Clean

My Experience

The work done on my car looks top notch! Beautiful results! The car cleaning was the cherry on top. The staff is very professional, friendly and informative. The customer waiting area is thoughtfully laid out. I especially appreciate your flexibility with my pick up time after a pressing life event. The whole process was seamless. I would absolutely come again for service and will recommend y'all to friends! Thank you again!

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Repair Quality

Customer Service

Returned Clean