Classic Collision Cleveland
In operation 38 years, 4 years at this location.
Classic Collision was established in 1983 in with one single goal: to offer quality service with integrity and honesty. For over 40 years, we have continued to do this by employing the best talent and using the highest-quality materials. Classic Collision in Cleveland, TN is here to give you peace of mind by making the auto body repair process as easy and stress-free for you as possible, from drop-off to pick-up. We put customer satisfaction first in all that we do while being I-CAR Gold and holding several OE certifications including Nissan, Honda, Acura, Hyundai and Kia; making us a leader in comprehensive collision repair.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 4.0/5.0 -
The work was better than expected. , for this area there aren’t many collision centers so it took longer than I hoped it would but they were extremely busy. . I would recommend
Repair Quality - 4.5/5.0 -
They did excellent work , they are very busy and it did take longer than I expected but was professional and I can not tell where the repair was done , flawless
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0 -
Return customer, should be sufficient to say have been pleased with prior repair
Repair Quality - 1.5/5.0 -
Parts on back order, lacking communication…
Customer Service - 3.0/5.0 -
The ppl are all friendly & willing
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Thank you all for a job well done.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Would encourage them to ask for complete honesty, upfront.
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0 -
They were very friendly and very professional. However, they had my car for two weeks when they initially said it be 2 to 3 days. I understand the parts business is horrible right now however, I was told on a Friday that the extension panel came in on Thursday and that they would have it most likely done by Friday afternoon, then I was told on Tuesday that the extension panel had come in Monday and it needed to go through quality painting, etc. and would probably be ready by Friday, then I was told on Thursday that the extension panel had just come in the day before and they would try to get it to me by Friday . Again, everybody was so incredibly friendly. I just had a hard time with being told the same things three different times. Then they actually made it feel much better as they delivered the car since they had one more dayed us so many times. Again, they were incredibly nice just was a bit frustrating as we didn’t get a rental car.
Returned Clean
My Experience - 5.0/5.0 -
Thank you for your courteous and professional service. Gloria and Nikky were very helpful to us.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 1.5/5.0 -
Unless improvements are made it’s unlikely
Repair Quality - 1.0/5.0 -
Our car was in the shop for over a month and although we understand that It went into the shop during the holidays it was almost impossible to get any kind of update on our vehicle. We were told for several weeks our car was waiting on paint but then we were told it actually was waiting on a part to come in and hadn’t even made it out of the shop. We were finally told our car was ready and that we would be able to come get it. When we called to see if we were good to come get it we were told that our car wasn’t ready after all and the date to come get it was pushed back this happened 2 or 3 times. Very disappointed in the lack of communication.
Customer Service - 1.5/5.0 -
Poor communication
Returned Clean
Likely to Recommend - 1.5/5.0 -
Since Frank is gone from the Cleveland location I don’t think I could recommend you business
Repair Quality - 1.5/5.0 -
I still do not have my car after 15 weeks of delays, so doing the survey at this time is pointless!
Customer Service - 3.5/5.0 -
Customer service was fine until about three weeks ago then I stopped getting updates from your business
Returned Clean
Likely to Recommend - 5.0/5.0 -
I would recommend this Company
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
The paint work was nicely done and I was pleased with the Customer support. This was a warranty issue and so although there were delays, I appreciate this was down to Honda and their approvals
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Excellent service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Niki was great from start to finish. She was very cooperative and helpful. Kudos to a wonderful employee.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything looks great!
Customer Service - 4.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great Service! Thank You highly recommended.