Classic Collision Cleveland
In operation 38 years, 4 years at this location.
Classic Collision was established in 1983 in with one single goal: to offer quality service with integrity and honesty. For over 40 years, we have continued to do this by employing the best talent and using the highest-quality materials. Classic Collision in Cleveland, TN is here to give you peace of mind by making the auto body repair process as easy and stress-free for you as possible, from drop-off to pick-up. We put customer satisfaction first in all that we do while being I-CAR Gold and holding several OE certifications including Nissan, Honda, Acura, Hyundai and Kia; making us a leader in comprehensive collision repair.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 1.5/5.0
My Experience - 5.0/5.0 -
Gloria and Nikki were super nice. Car was repaired correctly and in only one day. Excellent service.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Thank you guys for an amazing job I'm very satisfied
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
The only thing I was not happy with is that the shop painted part of the right rear passenger door including only part of the door bumper guard (the strip that protects the door from hits from other doors). The difference between painted and not painted was very noticeable. I resolved the problem by covering all 4 door bumper guards with black dip-it.
Customer Service - 5.0/5.0 -
Did not have the occasion to speak with the shop personnel, only the estimator and the cashier.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The quality of the repair was work was excellent, however, had to take my car two days because someone did not order the part in time and part did not come in until 3:00 P.M. on Tuesday so I had to take it back on Wed.
Customer Service - 4.5/5.0 -
As previously stated had to take my car backtwo days due someone not ordering the part in time.
Returned Clean
Likely to Recommend - 2.5/5.0 -
The long wait I had to get the car into the shop would be a deterrent in the future.
Repair Quality - 4.0/5.0 -
Over all the quality of the work was good. There were some issues that had to be corrected after the initial work was done. A speaker in the driver's door was not connected well and had to be reconnected and a LED light strip between the front headlight and the fog lamp on the driver's side had to be readjusted.
Customer Service - 3.5/5.0 -
I had to wait 2 1/2 months to get my car into the collision center for repair after initial contact with the collision center.
Returned Clean
Likely to Recommend - 5.0/5.0 -
I would highly recommend this shop for body work and paint. Frank was very helpful with answers about parts ordered and work done.
Repair Quality - 5.0/5.0 -
Tom did a terrific job on my car.
Customer Service - 5.0/5.0 -
Ashley and Nicky were very helpful in acquiring the parts needed for my cars repair.
Returned Clean
My Experience - 5.0/5.0 -
With the repairs yes. Unfortunately the problems with parts supply caused a lot of stress on me and you people. Wrong parts sent to you, twice, and then once your people found parts elsewhere they were late in promised delivery. None of these issues were found to be the fault of your people. But, those who are there to give you quality support, failed. Would I recommend you again? Yes. You people, all of them, were kind and had the same levels of disappointment that I had at how sad your suppliers were at doing their jobs correctly. It makes you all look bad because of a few.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Best repair shop that I have used in Cleveland
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
You can see where the paint blending line was down the middle of the door and it had damage to the door inner that wasn't there when I dropped it off. It's been 5 days and no call from them to fix it
Repair Quality - 0.5/5.0 -
Got this stupid survey before my car is even ready. How would I know how they did?
Customer Service - 0.5/5.0 -
My car had new damage on the inside of the door when I picked it up. Nobody has contacted me to get it fixed yet since it was the shops fault.
Returned Clean
My Experience - 0.0/5.0 -
The car looks great. However the customer service was not so great. Every time I call I get sent to someones voice mail and they never call me back. Every time I needed to know anything about my car I literally had to drive down there. I was also told that they would pay for my rental the last week since it was taking so long to repair my car but then said that they could not do that even though they said that they would.
Likely to Recommend - 0.5/5.0 -
Again The car looks great. However the customer service was not so great. Every time I call I get sent to someones voice mail and they never call me back. Every time I needed to know anything about my car I literally had to drive down there. I was also told that they would pay for my rental the last week since it was taking so long to repair my car but then said that they could not do that even though they said that they would.
Repair Quality - 5.0/5.0
Customer Service - 0.5/5.0 -
The car looks great. However the customer service was not so great. Every time I call I get sent to someones voice mail and they never call me back. Every time I needed to know anything about my car I literally had to drive down there. I was also told that they would pay for my rental the last week since it was taking so long to repair my car but then said that they could not do that even though they said that they would.
Returned Clean
My Experience - 0.0/5.0 -
I have a few issues to fix
My Experience - 5.0/5.0 -
Excellent service at the desk and the garage! Fantastic repair along with great clean up! Courteous and professional!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Professional, thorough, courteous service!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
We appreciate getting our car back having it look “like new.” We appreciate the good work that was done!
Likely to Recommend - 5.0/5.0 -
Very likely
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
My window seal is warped on the door they supposedly mended.. It looks terrible and is very noticeable. It was not like this upon drop off. I picked up on Friday evening around 4pm and will be by tomorrow (Monday) to show someone. If I could upload pictures here, I would.