Classic Collision Cleveland
In operation 38 years, 4 years at this location.
Classic Collision was established in 1983 in with one single goal: to offer quality service with integrity and honesty. For over 40 years, we have continued to do this by employing the best talent and using the highest-quality materials. Classic Collision in Cleveland, TN is here to give you peace of mind by making the auto body repair process as easy and stress-free for you as possible, from drop-off to pick-up. We put customer satisfaction first in all that we do while being I-CAR Gold and holding several OE certifications including Nissan, Honda, Acura, Hyundai and Kia; making us a leader in comprehensive collision repair.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | 8:00 am - 12:00 pm |
My Experience - 5.0/5.0 -
Looks like a new truck and much cleaner than when I brought it in. You all went the extra mile
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service! The repair was done correctly and the customer service was excellent.
Customer Service - 5.0/5.0 -
Great customer service!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Did take a while to get parts, but part shortages have been the norm lately. Other than that they did a good job and in a timely manner.
Customer Service - 5.0/5.0 -
Every one was very nice and helpful
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
Waiting on a replacement for bumper guard. It was improperly installed. Otherwise everything would have been rated a 10
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
When I scheduled my repair, I had to wait over a month for an appointment. I should have taken that as a clue to go somewhere else. Instead I kept the appointment because the Toyota dealership recommended this place. I was told 10 days for repairs. It took 38! I received a text a few days after drop off that said I’d get updates. I never did get any texts or phone calls. I dropped off my car on June 6 and just got it back today. It was a minor job that you could barely notice needed fixing. It didn’t even have to get done according to Toyota dealership for safety reasons, just for looks I guess..just the front bumper and grille. Anyway when I hadn’t got an update 2 weeks after drop off, I called. They told me they needed to order parts and had no estimated time of delivery. That scared me because of Covid inventory problems. Anyway they said they’d keep me updated. A week later I call and they said hopefully they could get me my car back for the week of the 4th. No call back or update so I call the next week. No answer after I call several times. So my dad offers to call on his phone. No answer for him too. He called headquarters who somehow get the shop and they say the phones were down. We finally get an update. No progress and no parts or even estimated time of delivery for the parts. Just wait. A year or decade? I had no end in sight. So I call a week later and they ID me based on my phone number. I get transferred again to some guys voicemail that I’ve left many messages and never calls me back. I could go on and on but they shouldn’t have taken the job if they knew they were short staffed. That’s the excuse I always got. They didn’t have enough people and people were sick. I can understand things taking longer than expected. I can’t see why they couldn’t keep me updates or give me a general time frame for delivery of parts. I finally had to say I want my car back. They finally gave me my car. I will never do business with this place again and will tell all my friends and family and the Toyota Dealership who for some crazy reason recommended this place to me. I don’t understand why they kept my car so long. I couldn’t afford a rental so I just spent my whole summer break at home. I am a teacher and usually like to shop and go places in the summer. Instead I got things delivered. They shouldn’t have said 10 days and it take 38 days! At the 10th day, I should have been sent at least a text with an update. And why didn’t I get asked if I wanted these extra parts? If I knew it would take this long, I wouldn’t have done it. I felt like they held my car captive and I had to call and call and call to get my car back. It had me so stressed because I travel 30 minute to teach second grade, and I got to go back next week to set up my classroom. I had no hope I’d get my car back today. But I somehow got it back. They told me today that they discovered another piece that was broken. I said just used the cracked piece. I need my car. They got the piece somehow and got it done today. Why didn’t they look carefully at my car and order it all at once? I had reached the end of how long I could wait. When you commute that far to work, you can’t just have someone drop you off. It was a cosmetic fix that wasn’t worth the stress and worry and wait. I wish I never did it. The only thing I will say is that they did a good job. It looks nice. But they have to work on communication and not taking jobs that they are too short staffed to do.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent work
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The car looked brand new. Thanks so much!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Friendly, professional staff. Quality work
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The repairs took awhile but that is everything in this time and the country. Rudy
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0 -
Took longer than I expected due to getting the parts needed.
Customer Service - 4.0/5.0 -
None
Returned Clean
Likely to Recommend - 3.0/5.0 -
could be higher if there was better communication
Repair Quality - 2.0/5.0
Customer Service - 1.5/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
Never, work looks like something from shade tree shop.
Repair Quality - 0.5/5.0 -
Body lines are off, screws missing, plastic bumper cap isn't snapped into place. I'm very disappointed. There is no Quality control within there policy. I have plenty of pictures to back up whatever your interested in seeing.
Customer Service - 2.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
My personal mechanic and friend for close to 20 years had always recommended when was Abra I will tell him to continue now that it’s Classic
Repair Quality - 5.0/5.0 -
I cannot tell that there ever was any damage so Above expectations for that
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Good job car looks good. Even got it back cleaner than before. Thanks
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Maybe took longer than expected but what a great job. Even washed car an vacuumed interior. Thanks so much
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Frank took care of the car in a timely manner
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 3.5/5.0 -
If communicating was spot on I would recommend this agency again for the work done was excellent.
Repair Quality - 5.0/5.0
Customer Service - 2.5/5.0 -
Too many weeks not hearing updates on the car repair, too many times we called and no one replied.