Classic Collision Gresham

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Joe was very kind and professional went beyond the Call of Duty my five star rating is appropriate

Customer Service - 5.0/5.0 -

I appreciated the professionalism and communication

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Thanks again for the great service

Repair Quality - 5.0/5.0 -

Great service and friendly staff. Noah was great to work with. I will come back for sure

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Likely to Recommend - 3.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Two things 1. The rental car place had none of my information, so maybe it would have been better if my agent Justin had touched base with Enterprise as part of the prep work for my reservation? 2. Amazingly coincidental that the cost of the charge was exactly my deductible. :/ Otherwise the repair was great and loved that they detailed the interior before I picked it up.

Customer Service - 4.5/5.0 -

See previous

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The best repair shop .... So understanding and the work is excellent .. Thank you for doing the repairs in such a timely manner..

Customer Service - 5.0/5.0

Likely to Recommend - 3.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.0/5.0

My Experience - 5.0/5.0 -

So the fixing itself--once it finally got done--was great, but the customer interaction was very dissatisfying. Follow up on the estimate!!!! I went in for an estimate appointment, I gave the guy my email and said I wanted to get my car in to get fixed asap, he said he'd contact me. I asked how long until I got the estimate/he would contact me, he said at most a week. I waited 6 weeks! Not a call, text, email, nothing. Not only did they not follow up to schedule an appt, but I never even received the estimate I'd gone in for! I finally called asking where they were in the process and when I could expect to hear back and they said they didn't have in their records that I needed any follow up and I'd only come in for an estimate. Even so, shouldn't I have been sent that estimate? I never did receive it. Ever. During that call I scheduled an appointment and once I brought it in for the appointment, they finished the work in one week and did a good job, and were friendly, that bit I'm satisfied with. But I still never received any estimate or anything they sent/billed the insurance (every other similar situation I've been in, the company has always included me in the communication and sent me copies of all paperwork as well). Please improve in these areas, not just for your customers, but your own company. You'll lose out on potential customers if you don't follow up, especially when they specifically ask for it/it was promised.

Likely to Recommend - 2.5/5.0 -

As far as the quality of the work, I'd recommend it. But the follow up from the initial estimate was terrible.

Repair Quality - 4.5/5.0 -

The repair was done beautifully.

Customer Service - 0.5/5.0 -

I sent a comment on the other text survey I received. Basically, the actual work done on the car was great. But the communication was terrible. At the estimate appointment, I had specifically told the guy that I wanted to get my car in asap. He said he'd email me the estimate and contact me to schedule an appointment within a week. Six weeks later I finally called after receiving absolutely nothing, no estimate, no appointment, no text, call, email, nothing. I never did receive the estimate.(What was the point of the estimate appointment if I never was sent it and they said I didn't have in my records any need for an actual car appointment or any follow up?) I scheduled the car appointment and once I finally dropped off the car, it was finished within the week, done well, and the workers were friendly, that much was satisfactory. But waiting 6 weeks just to be told they had no record of my wanting to set an appointment let alone not even being sent the estimate was ridiculous. Especially when I'd emphasized that I wanted it done asap. Please fix your communication and follow up.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Detailing my truck was a unexpected but pleasant surprise, it hasn't been that clean since I bought it from my son 3 years ago

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0 -

The 4 button head torx screws, that fasten the ends of the plastic bumper cover, were hand started, but not tightened with torx driver.

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

I would use a higher number if it were an option!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

I'm bringing them another one of my vehicles soon.

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Joe and his crew were great to work with. Stellar and friendly service.

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

It took two moths to get my car back. I understand the situation with the parts shortage, but even after I found the part, it still took almost 3 weeks for the repair to get done.

Customer Service - 4.0/5.0

Likely to Recommend - 5.0/5.0 -

They were great; very nice people.

Repair Quality - 4.0/5.0 -

There are two very small flaws that will be taken care of when the replacement parts come in.

Customer Service - 4.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0