Classic Collision Grove Ave

4.9 (225reviews)
96%
320 Grove Avenue SW,  Cleveland,  TN  37311

In operation 43 years.

Classic Collision was established in 1983 in with one single goal: to offer quality service with integrity and honesty. For over 40 years, we have continued to do this by employing the best talent and using the highest-quality materials. Classic Collision in Cleveland, TN is here to give you peace of mind by making the auto body repair process as easy and stress-free for you as possible, from drop-off to pick-up. We put customer satisfaction first in all that we do while being I-CAR Gold and holding several OE certifications; making us a leader in comprehensive collision repair.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:30 pm
Tue 8:00 am - 5:30 pm
Wed 8:00 am - 5:30 pm
Thu 8:00 am - 5:30 pm
Fri 8:00 am - 5:30 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.

Reviews (225)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding communication, with many highlighting frequent text and email updates that kept them informed throughout the repair process. The quality of repairs received high marks, with numerous customers noting their vehicles looked brand new or even better than before the accident. Timeliness was largely appreciated, with many repairs completed ahead of schedule. Staff professionalism, friendliness, and willingness to go above and beyond were recurring themes. A few customers noted delays due to parts availability or insurance processing, and isolated concerns about repair quality and miscommunication were mentioned directly by customers. Overall, the vast majority expressed strong satisfaction and willingness to recommend the shop to others.
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"... stress and worry that comes with accident repairs. The quality of the repairs was fantastic, and my vehicle looks great. I truly appreciate the excellent customer service ..." Read more
"... was completely took care of from start to finish. Paint job was excellent, and matched perfectly. Worked directly with insurance, without me having ..." Read more
"The car was returned to us looking better than it did before the accident."
"Customer service was good but repair work only lasted 80 miles."
"Vehicle was damaged in your care and is being refused to be fixed. Also the repair job was incomplete and has not yet ..." Read more
"... Collision! They did an amazing job on my car and went above and beyond keeping me informed, even personally helping me out with the insurance ..." Read more
"... running great and looked great when I picked it up. The communication from Classic Collision is too notch. Thank you! 10 stars" Read more
"Am being told different answers from different people."
"... was very friendly and I like the text updates. But several times the text system didnt make sense. Would say we were to pick up the car two days earlier ..." Read more

My Experience

My Experience

Bill was very thorough in the evaluation of the damage, and did the repairs at my convenience. It looks brand new. I couldn’t be more pleased.

My Experience

Absolutely wonderful team they were great to work with I’m so happy and glad we choice this company thank you for everything 💜💜💜

My Experience

awesome team , your team exceeded my expectations they're work is second to no one . again thank you and your team . office team members were courteous and informative.

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Everyone was completely professional. and very informative

Returned Clean

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My Experience

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My Experience

We are absolutely and fully satisfied. It was a good experience dealing with you. Give everyone our best and I’m sure we will work together sometime in the future.

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We had a very good experience.

Repair Quality

It all worked out extremely well.

Customer Service

They were all very courteous and helpful.

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Returned Clean

My Experience

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I would highly recommend Classic Collision.

Repair Quality

Quality work done for the repair and good color matching.

Customer Service

Very helpful, answered all my questions, and gave updates promptly.

Returned Clean

My Experience

The customer service was great. Anyone I spoke with was patient to answer my questions and professional. The work was exceptional and my car looks like the damage was never done. We would recommend Classic Collision to family and friends and would definitely use them again.

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My Experience

They made the whole process very easy. Everyone was very polite and communicated well. They were able to get the part in fast and even was able to get it installed the same day. Very pleased with the experience.

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Returned Clean

My Experience

Best service ever!!!!! All 10 !!!!!!!

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Best in professional auto service I have ever received.

Customer Service

Great service

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My Experience

Very nice staff.

My Experience

Kevin was awesome and helped me so much, I had no idea what to do or how to do it and he made me feel like I was leaving my car in good hands! Everyone down there is so nice and amazing at what they do!

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Returned Clean