Classic Collision Hampstead
In operation 43 years.
Classic Collision was established in 1983 in with one single goal: to offer quality service with integrity and honesty. For over 40 years, we have continued to do this by employing the best talent and using the highest-quality materials. Classic Collision in Hampstead, NC is here to give you peace of mind by making the auto body repair process as easy and stress-free for you as possible, from drop-off to pick-up. We put customer satisfaction first in all that we do while being I-CAR Gold and holding several OE certifications; making us a leader in comprehensive collision repair.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | 8:00 am - 12:00 pm |
My Experience - 5.0/5.0 -
Andy did the work himself! Everyone was great!
Likely to Recommend - 5.0/5.0 -
I refer em any chance I get
Repair Quality - 5.0/5.0 -
Excellent communication as always and very helpful
Customer Service - 5.0/5.0 -
Excellent communication as always and very helpful
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0 -
Service was good, nice people. But hated the date for completion kept changing and we had to call to get updates on timeline. I understand stuff happens as a fellow business owner, just wish a courtesy text or call would be issued stating a delay, why, and how far it’s estimated to be delayed.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
In my opinion, anyone in the area that needs body work done on their car is a fool not to seek the services at Classic Collision!!
Repair Quality - 5.0/5.0 -
I am extremely satisfied with the work done on my car. Friends think I bought a new vehicle! I tell everyone about my Classic Collision experience. Keep up the good work.
Customer Service - 5.0/5.0 -
There was a glitch with a part delivery which was handled with aplomb and alacrity!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I was happy with the work completed. It did take a little bit longer at no fault to the company though. I’ve been working insurance things just take longer.
Customer Service - 4.0/5.0 -
I think we did that as they could communication was a little slow with updates
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
The car was done great. The secretary was a little snippy. The manager was great.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did a fantastic job on the vehicle.
Customer Service - 5.0/5.0 -
He stayed out there in the rain with us during the inspection. The girls up front were very helpful and nice.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
OK, so my experience was not quite what I expected. My Repair was very minor in scope with regard to what was required. I simply needed a plastic piece and quick install for a Windshield basically on the side of the driver side window. I was quoted approximately $185. when I came to pick up the vehicle I had already paid $90 or so and was presented a bill of $124. I told the lady at the front desk that I was given an estimate that was less than that and was basically expecting my bill to be right around $90. The gentleman came in and tried to explain the situation where the clips that were ordered, came in packets of 10, as opposed to five thus the increase. I basically said at that point well do what you need to do, but I’m just basically conveying the message of what I was quoted. the lady at the front desk then informed me that it was just an estimate. I basically said at that point well maybe I should’ve been at least informed about this new estimate as opposed to what I was quoted and again I said it’s not that big of a deal other than this is what I was quoted, but do what you need to do. What I kind of don’t understand is that I know that these are estimates, but we’re talking about a plastic piece and and install that the gentleman said would take 30 minutes. I can understand where an estimate might be off if I have a Front quarter panel that needs to be totally replaced and or some hidden damage that might not be seen with the initial estimate when I left the lady at the front desk did not say thank you. She just handed me my receipt and said here is the copy of your receipt. by most accounts the gentleman who gave me the estimate was extremely cordial throughout the whole process, and I thanked him more than once, but he did say when I was getting ready to leave that he did the install himself because he didn’t want to take his guys off of making dollars as opposed to making nickels. I found that to be a little bit interesting.
Likely to Recommend - 2.0/5.0
Repair Quality - 2.0/5.0 -
Did not realize this was under quality tab. Quality was great but please read below reference my thoughts on overall experience Ok, so I thought I sent this before but apparently not. I came in with a 2013 Lexus CT 200 that needed. The plastic molding mounted on the driver side of the Windshield. The gentleman who helped me and did the estimate was very cordial and advised that I would need to get a new part. We went ahead with that process and I believe this was on a Tuesday and he said he thought the part would be in in a couple days and that they would advise via an email to me. I waited until the following week on approximately the next Tuesday or Wednesday and I called because I had not received an email. The front desk lady advised that the part was in and that I could get it in to be taken care of. The original gentleman said it would be about a 30 minute install. I paid for the part upfront at about $90. He said that the install would be right about $90 and the total bill would be around 181. I got the part installed and went to pay the bill and the bill was $224. I advised the lady that that it was not the estimate that I got. I did not have a hard copy of that estimate, but quite frankly thought that with such a minor job that I didn’t need to get it written estimate, the gentleman did come back in and advise that the clips came in packets of 10 and not five, that’s the reason for the increase. So I just basically said what I had said before that my estimate was $181 and not 224. I did say more than once during this conversation to go ahead and do what you need to do. I’m just telling you what my estimate was. We essentially settled I believe on $206 the lady at the front desk printed my receipt and said here is your copy/receipt. She did not thank me for using your business, and I just walked out and the gentleman who buy a large was very cordial throughout the process said that he had went ahead and did the install himself because he did not want to pull the other guys off of their work making dollars to do this and making nickels. I did find that to be a little interesting.
Customer Service - 2.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Enjoyed working with Adam very much. Very happy with quality of workmanship Adam still working on missing hood bug reflector, but have confidence that he will have solved this coming week. I have faith that he will have solved and completed very shortly. Office staff also very pleasant and helpful! Bob Willard
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
As I stated in the same survey last week, I was, and I am completely satisfied with the workmanship done on my vehicle by Classic Collision. More than ever I was very pleased working with Adam, who not only was very pleasant. but most knowledgeable had no problem with keeping me up-to-date. I will certainly give Classic Collision an excellent reference for others in the future. One item was NOT included in the entire process, but Adam is currently working very hard to locate the necessary front hood bug reflector and he is to get back to me hopefully this week. AGAIN, VERY SATISFIED.
Customer Service - 5.0/5.0 -
Great and excellent workmanship
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great work and very friendly staff.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Beautiful job done on the collision repair of my Santa Fe! Like it never even happened!
Likely to Recommend - 5.0/5.0 -
Love the fact that it is local
Repair Quality - 4.5/5.0 -
Great work but it did take a month to get the SUV back
Customer Service - 5.0/5.0 -
Great people. Front desk was friendly and helpful and Adam kept me informed.
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Took a lot longer than anticipated, staff friendly and excellent work. Would use again😅
Likely to Recommend - 4.0/5.0 -
If they’re not in a hurry
Repair Quality - 4.5/5.0 -
Took much longer than expected, friendly staff. Would use again
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 3.0/5.0 -
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