Classic Collision Hayes

4.9 (777reviews)
97%
2998 George Washington Memorial Hwy,  Hayes,  VA  23072
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In operation 43 years, 3 years at this location.

Classic Collision was established in 1983 in with one single goal: to offer quality service with integrity and honesty. For over 40 years, we have continued to do this by employing the best talent and using the highest-quality materials. Classic Collision in Hayes, VA is here to give you peace of mind by making the auto body repair process as easy and stress-free for you as possible, from drop-off to pick-up. We put customer satisfaction first in all that we do while being I-CAR Gold and holding several OE certifications; making us a leader in comprehensive collision repair.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Detailing
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.
I-Car
Call
Email

Reviews (777)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding repair quality, with many noting their vehicles looked brand new upon return. The team received high marks for proactive communication, including regular text and email updates throughout the repair process. Timeliness was a strong highlight, with numerous customers reporting their vehicles were completed ahead of schedule. Staff were widely described as professional, friendly, and knowledgeable. Some customers noted areas for improvement directly from their comments, including occasional delays in parts delivery, inconsistent proactive communication requiring them to follow up, and isolated paint matching concerns.
AI-Generated from reviews written in the last 12 months
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"... the experience was nothing short of outstanding. They were super professional and kept me updated the whole time, making the entire insurance process incredibly smooth ..." Read more
"... finish. The team was professional, communicative, and did excellent work on my vehicle. The repairs were completed with great attention to detail, and my SUV looks ..." Read more
"They were professional and honest and the work is exceptional. I will definitely refer them to everyone!"
"... couldve been done with better quality but honestly I was very impressed and couldnt find anything to really complain about with my repair. I even asked for a quote to ..." Read more
"We were very satisfied with the repairs and the attention to detail. They did not leave anything undone! Even at the end; they were still checking things ..." Read more
"... then they emailed and said a week and a half, but it was finished in a week! Completely satisfied!" Read more
"Vehicle repair was promised on a friday, was completed 2 days ahead of schedule even though the were booked out and swamped."
"Great customer service, communication, craftsmanship, and quick turnaround time!"
"Great communication, vehicle was done ahead of schedule and repairs were perfect!"
"Delays on getting parts."
"Very professional daily updates on the process. If there's a delay, I really appreciate it. Great ..." Read more
"Staff conducted very effective and efficient communication throughout the entire process of my vehicle repairs."
"Excellent customer service and support. The texts updates were excellent."
"Wonderful communication. Very happy with the time frame work was done and how repairs came out"
"It was a bit long that they had my car and said they were gonna update me but I had to call first before I got any updates."

My Experience

Im very happy with the service from the beginning until I picked my truck up when completed, very courteous and happy with the updates during the process. I would choose them again for any future work.

My Experience

You all did an excellent job, I only wish I could have had the rest of the minor dings and scratches removed while the damage from the collision was being repaired.

My Experience

The team was completely professional with not only handling my insurance claim repair but I also will go to them out of pocket for other body repair due to timeliness, professionalism, and great work. Thank you team!

Likely to Recommend

Would recommend to EVERYONE

Repair Quality

I am blown away what an amazing 🤩 job classic collision did w my car! Done a week ahead of schedule and even cleaned the inside and outside of the car! Looked like a new vehicle! So pleased and would recommend to anyone!!!

Customer Service

Excellent staff and Travis was amazing!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

While insurance kept complicating things, Travis at classic collision kept things moving and made sure everything that was damaged was repaired.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Work was done to perfection and ahead of schedule. Couldn’t be more happy with our experience at classic collision Gloucester. Staff was extremely friendly, polite and helpful. I highly recommend their repair service.

Likely to Recommend

Have already recommended!!!

Repair Quality

Customer Service

Super nice, polite, friendly and 100% attentive

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

All the employees were personable, knowledgeable, patient, and thorough. I felt I could trust the shop to do the repairs. This is my first experience with the shop, but I would recommend them.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The team at classic Collision were professional and very efficient. Very pleased with my car

Likely to Recommend

Yes I would recommend

Repair Quality

Customer Service

Professional and very pleased with my car

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Quality of repair was great

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

They did a excellent job with everything

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Yes I will

Repair Quality

Truck looks great

Customer Service

Great

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Wonderful experience. I would highly recommend them. Service was completed on time and the finished job looks great. All staff that I dealt with were friendly and professional. A++++

Likely to Recommend

Definitely would recommend Classic Collision

Repair Quality

Excellent service

Customer Service

Friendly and knowledgeable

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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