Classic Collision Kent
In operation 43 years, 6 years at this location.
Classic Collision was established in 1983 in with one single goal: to offer quality service with integrity and honesty. For over 40 years, we have continued to do this by employing the best talent and using the highest-quality materials. Classic Collision in Kent, WA is here to give you peace of mind by making the auto body repair process as easy and stress-free for you as possible, from drop-off to pick-up. We put customer satisfaction first in all that we do while being I-CAR Gold and holding several OE certifications; making us a leader in comprehensive collision repair.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 1.0/5.0
Customer Service - 2.5/5.0
My Experience - 5.0/5.0 -
👍🤗So happy and very satisfied with the repair done on my Mercedes-Benz. They said 4 days to repair and it was done in 4 days🤗👍. Thanks again…Al , Jr
Likely to Recommend - 5.0/5.0 -
Will definitely recommend Classic Collision.
Repair Quality - 5.0/5.0 -
They are a “10”! When, I turned it in, (Wayne) said, it can be done and finished in 4 working days And It Was Done. - Great job, we’re very satisfied🤗👍🤗
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Because the good
Customer Service - 5.0/5.0 -
Because excellent
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Did great work.
Customer Service - 5.0/5.0 -
Cust. Service was excellent. Communication was excellent.
Likely to Recommend - 5.0/5.0 -
I would most definitely refer them!
Repair Quality - 5.0/5.0 -
This is my second repair by Classic Collision, both have been amazing results!
Customer Service - 5.0/5.0 -
Diana was great to work with, very personable and professional! The office was organized and the other front office staff were very helpful and pleasant.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0 -
I like your service.
Repair Quality - 5.0/5.0 -
They really did a good job.
Customer Service - 5.0/5.0 -
Good communication.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 3.5/5.0 -
Quality of work was good. Drink divider was missing. I noticed this a few days after getting the car back. I don’t know why it is gone or how but I did not remove it myself.
Customer Service - 4.0/5.0 -
Washer fluid empty but did get it refilled
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Friendy reception and the progress updated was appreciated
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
very likely to recommend. Great service
Repair Quality - 5.0/5.0 -
I really got excellent service on my car. Can't even tell the accident happened.
Customer Service - 5.0/5.0 -
Very welcoming and easy to talk to.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Diana is a very responsive, professional, and reliable manager. She made sure to update me often about my vehicle and she answered all of my questions. She takes her job seriously and it shows. I will definitely recommend this place.
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
I will never recommend anything other than don't take your car to this shop.
Repair Quality - 0.5/5.0 -
No communication out of the shop unless I initiated it. Got all documents from insurance vs shop. Picked car up and within 4 hr codes were thrown that if a test drive was done you would have gotten before turning the car over. Car is now with the dealer with a blown engine and I'm fighting insurance. My car hasn't been in my possession since Jan 5th. I will never recommend your shop to anyone.
Customer Service - 0.5/5.0 -
There was zero communication from your shop. I was left with the impression I would get regular updates when I dropped off my car but never once received an update from your shop unless I called. In fact I didn't even receive the quote from you.
Likely to Recommend - 5.0/5.0 -
Yes, good experience.
Repair Quality - 5.0/5.0 -
Great job.
Customer Service - 5.0/5.0 -
Great job.
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 2.0/5.0 -
My experience was at best mediocre. I had to bring my car in twice to get a quote (The first time a CC employee (Gage, I believe) didn't file the correct paperwork). Then the repair took much longer than expected.
Customer Service - 2.0/5.0 -
See previous comment.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I really appreciate them getting this done in a day and a half when they said it might take three days.
Customer Service - 5.0/5.0 -
Everyone was super friendly and working hard to accommodate my needs.
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0
Likely to Recommend - 0.5/5.0 -
No accountability
Repair Quality - 0.5/5.0 -
I brought my car in on December 10th for a suspension/broken control arm they finished it on February 22. During that time their customer service was the worst I’ve ever seen. The person at the front end has anger management issues and would always get annoyed he actually walked out on me when he tried to to tell me the car is fixed even tho it had the engine light on and wouldn’t turn on after you turn off the car. In that 2+ months I’ve only spoken to these people about 5-7 times and each time they would just talk unprofessionally and act like we’re in debate class or something. The last manager had anger management issues too. His front end representative transferred me to him couple of times and he actually had the audacity to rant for several minutes each time and tell me don’t call us we will call you. A manager was actually telling me that even tho my car is at his shop for over 2 months. The only positive thing was the new lady they hired as manager. I forgot her name but she was the only person that genuinely wanted to help you and find solutions to all the chaos that was going on in that place. One thing I still can’t understand is how they have to mechanics but always 50+ vehicles and then use the pandemic as an excuse for not getting parts. I don’t plan on coming back to this shop but I would advice higher management to have accountability and training for their staff.
Customer Service - 0.5/5.0 -
From Manager to Reps these people had zero people skills or customer service skills.
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
My disappointment was in the fact that I had a scheduled appointment, which sllowed time to obtain the parts. Then the excuses began relative to incorrect parts, etc. I know these are difficult times regarding staffing but the delays became significant whereby my rental car cost almost as much as the repairs. The repairs were not critical and I could have delayed them waiting for all to be perfect. The only saving grace was that my insurance co. paid for the rental.