Classic Collision Research
In operation 26 years.
Classic Collision was established in 1983 in with one single goal: to offer quality service with integrity and honesty. For over 40 years, we have continued to do this by employing the best talent and using the highest-quality materials. Classic Collision in Austin, TX is here to give you peace of mind by making the auto body repair process as easy and stress-free for you as possible, from drop-off to pick-up. We put customer satisfaction first in all that we do while being I-CAR Gold and holding several OE certifications; making us a leader in comprehensive collision repair.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Take more time for small fix
Customer Service - 5.0/5.0 -
Great
My Experience - 5.0/5.0 -
Great team!
Likely to Recommend - 5.0/5.0 -
Already have told others about this business.
Repair Quality - 5.0/5.0 -
Great turnaround
Customer Service - 5.0/5.0 -
The receptionist called me by my name when I arrived for drop off.
Returned Clean
My Experience - 5.0/5.0 -
I was skeptical because non one like to go to a collision shop for happiness . They were very professional. Ozzy the service advisor was awesome. He was a professional. He explained and put me as easy . The job was done in a week. I got text update of the progress of my car so I know where and when repair was done . I do not know why they only got 3 stars . They get 5 from me. I normally don’t write review but this an exception. Most repair shops are shady Ana as women we know we will be at a disadvantage. However, I was in for a good surprise.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Ozzy was very professional. He is an asset to your company.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
My experience with Classic was excellent both a customer service and technical expertise standpoint. The quality of the work demonstrates the skill and attention to detail of the staff.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Ozzy did a wonderful job on my 2019 Honda ridgeline
Customer Service - 5.0/5.0 -
Less than two weeks. Amazing!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
While the collision was repaired successfully my vehicle is now back at the shop after staying in their shop for 4 weeks and rats infested the interior while at the shop. Rata caused damage to seat belts, carpets, and we are yet to figure out all the damage. Now the parts are on back order without and eta so we don’t know how long we’d have to deal with this inconvenience. Most of my friends are parents just like us and I wouldn’t recommend Classic Collision knowing they have an active rat pest issue. My vehicle doesn’t feel safe, or sanitary to put my toddler and infant in.
Repair Quality - 0.5/5.0 -
While the collision was repaired successfully my vehicle is now back at the shop after staying in their shop for 4 weeks and rats infested the interior while at the shop. Rata caused damage to seat belts, carpets, and we are yet to figure out all the damage. Now the parts are on back order without and eta so we don’t know how long we’d have to deal with this inconvenience.
Customer Service - 5.0/5.0 -
It’s been easy and pleasant dealing with front desk and Ozzy from the shop. But While the collision was repaired successfully my vehicle is now back at the shop after staying in their shop for 4 weeks and rats infested the interior while at the shop. Rata caused damage to seat belts, carpets, and we are yet to figure out all the damage. Now the parts are on back order without and eta so we don’t know how long we’d have to deal with this inconvenience.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Mr. Ozzy Hernandez Was Outstanding!!!
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Classic Collision was INCREDIBLE! They even washed and vacuumed my vehicle upon return.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I am very satisfied with the repair experience at Classic Collision. I'm very pleased with the quality of the repair work and with the fast turnaround time, with the car being ready significantly earlier than promised. Everybody on the team at Classic Collision was friendly, professional, and a pleasure to work with, in particular the service advisor and the front desk. And excellent experience end to end, and I'll be happy to recommend Classic Collision for car repair work.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great service. Polite friendly and knowledgeable. Finished the work one week ahead of schedule!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent work, good communication and friendly people. And love that work is under warranty
Customer Service - 5.0/5.0 -
Friendly and helpful
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The whole experience from drop off to pickup was satisfactory . Osman was very helpful and communicated throughout the whole process. Picking up my car was fast and he talked me through everything and sent me on my way happy to have my car back!
My Experience - 0.0/5.0 -
Still have damage in the bumper. And a piece of molding fell off the door when I got home, 20 minutes after leaving the shop. Your shop did not have my best interests in mind. You work for the other driver's insurance company (not the customer) when getting the vehicle repaired. My insurance agent will advocate for me in the near future. I am so livid I want to scream. I have been taken advantage of. This is not right.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My experience with Classic Collision was incredible! Everyone was great, and the work done on my car was excellent!
Customer Service - 5.0/5.0 -
Austin the manager took my initial call; he was very kind and helpful. Crystal the receptionist was very kind and helpful as well, and my service representative, Ozzie, was amazing and very knowledgeable!
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Good facility
Repair Quality - 5.0/5.0 -
Ozzy was excellent with explaining what work was preformed.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Some small missed items but overall great work so far
Customer Service - 5.0/5.0 -
Very professional